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    Our online store is up and running as usual (yay!), with strict safety routines in place at our warehouse.

    Pls check out the tabs above with payment & deliveryreturn & refund and other helpful infoOr select your location below for Customer Service contact details.

    For questions regarding your payment please contact Klarna.

    Love, Monki ❤
     
     
    Our Customer service is provided in English.
     

    CUSTOMER SERVICE – OPENING HOURS

    Weekdays 9 am - 4 am CET

    Weekends 10 am - 4 am CET 

    CET = Central European Time

     

    WEB CALL: 

    You can call us for free through your internet connection.

    Click the button below to open the web application in a new window.

    You can close the window at any time and return to the Arket website.

     

    CHAT: Contact us on Messenger

    If you want to write to us, the easiest way to get the support you need is via

    Messenger. English speaking customer service.

     

    PHONE:  +46844686900

    Landline call charges apply to Sweden. Rates vary between providers.

     

    EMAIL: customerservice.international@monki.com

    Please add your order number or market in your email.

     

    PAYMENT QUESTION?

    For questions regarding your payment please contact Klarna.

     

    DELIVERY

    For questions about your delivery, please contact us.

    For questions regarding import duties and tax fees please contact your local UPS.

    Our customer service team communicates in German and English.

    PHONE +41 43 588 2220
    International call charges apply and mobile phone prices may vary.
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    GERMAN SPEAKING CUSTOMER SERVICE –
    OPENING HOURS 
    Weekdays 08:00 - 21:00 CET 
    Saturday 09:00 - 17:00 CET 
    Sunday 09:00 - 17:00 CET 

    EMAIL:
     kundenservice.ch@monki.com

    ENGLISH SPEAKING CUSTOMER SERVICE -
    OPENING HOURS 

    Weekdays 09:00-22:00 CET
    Sat 10:00-19:00 CET
    Sun 10:00-18:00 CET

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.

    EMAIL: customerservice@monki.com
    Our goal is to answer your email within 24 hours

    Please kindly note: During high season and sales, our answering times might take a little longer.

    COMPANY INFORMATION

    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz AG
    Uriniastrasse 31, CH-8001 Zurich, Switzerland.

    Registration number: CHE-101-333.829
    Tax number: CHE-101.333.829 MWST