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    Our online store is up and running as usual (yay!), with strict safety routines in place at our warehouse.

    Pls check out the tabs above with payment & deliveryreturn & refund and other helpful infoOr select your location below for Customer Service contact details.

    Love, Monki ❤

    If you have a question about your payment, please get in touch with Klarna.

    Our customer service is provided in German.

    The quickest way to reach us is by calling us on 0800 6648194.

    You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.

    You can also write to us at

    We are open:
    Monday - Friday: 08:00 - 21:00 CET
    Saturday: 09:00 - 17:00 CET
    Sunday: 09:00 – 17:00 CET

    If you need to contact one of our stores directly, you can find all the details in our Store Locator

    Personal data requests
    Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.