As of 1st Jan 2021, we’re making some changes to the way you shop with us. To make the transition as smooth as possible, here is some key information. If you need any further advice, please feel free to contact our Customer Service team.
For deliveries to the Republic of Ireland there will be no changes to the delivery options available. We will still offer standard and express options for you to choose from.
For deliveries to England, Scotland and Wales we will offer standard delivery options only. For now, it is not possible for us to offer an express delivery option.
We will offer standard home delivery to Northern Ireland with UPS. You can read more about delivery options here.
For customers returning from England, Scotland, Wales and Republic of Ireland, there are no changes to the way you make a return to us. You can find the full instructions here.
For customers in Northern Ireland, we will start delivering with UPS from the 29th December. If your order is delivered by UPS, you can drop off at a UPS Access Point or arrange a collection. You can find full instructions here.
If your parcel was delivered with Hermes, please make your return with Hermes or Royal Mail. Full details can be found here.
We don’t want to keep you guessing!
You can view the status of your order and track it under ‘My orders’ in the ‘My Account’ section in your Monki profile.
If you’re having trouble logging into your account, don’t worry!
You can re-set your password by clicking the ‘Forgot password?’ link when you are signing in.
If this doesn’t work, please Contact us. We are happy to help!
Placing an item into your shopping bag doesn't reserve the item.
In fact, the item could sell out if other customers place orders of the same product before you check out.
If this happens, we will notify you by email that we are unable to ship the item that you have ordered. And of course, you won't be charged for it.
To see how many working days the delivery process will take in your location, check out our Payment & delivery page.
Besides Standard delivery, we also offer Express delivery in some of our locations (1-2 working days) for an additional cost.
During high season and Sale, delivery might take a little longer, so please remember to order as early as you can.
Yes! And even more actually – with our online exclusives!
At monki.com we keep similar stock as our stores.
If you are unable to find an item at this time, please check back soon as we continuously strive to re-stock.
The discount code is to be added in your shopping bag before proceeding to checkout.
Click on “Got a discount code?” located just above your order value. Then type in the code and click ”Add” to update the total amount of your order.
Remember that you can’t combine the code with other discounts.
Also, please note that the code is case sensitive.
For example, if your discount code is ”DISCOUNT”, the code will not work if you type in ”discount” instead.
Want to remove the code for some reason? Simply press “Remove”.
Return and refunds
Yes, we offer free returns!
If you aren't satisfied with your order, you can return it within 30 days – and get a full refund within two weeks.
We ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
Read all details on our return & refund page.
We always try to be as fast as possible, but during busy periods
(such as gift giving holidays and sales) it can take a little
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from Monki within that time, please contact Monki customer services.
For any questions relating to your refund, please contact Klarna
All refund information will come directly to you from Klarna.
Paid with 'Pay Now' –You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually must faster than this.
Paid with 'Pay Later' –You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance
Paid with 'Slice It' – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due
We ask that you make sure this label is attached to the parcel when you’re returning these items. This makes sure our carrier knows they are transporting flammable substances. If you’re using your original packaging, the label is already attached. Please take extra care when packing the items, making sure the items are safe and secure.
Please remove the label if you’re not returning any flammable goods from your order.
Sizes and garments
When you see the word oversized in our text we are saying the shirt, coat, blouse or other Monki pieces are not fitted and are tailored to look slightly larger.
We love the oversized look and believe it is part of the Monki silhouette. If you are looking for the garment to hug your body a little bit more grab the size down. Want to learn more? Check out our Size guide, or visit our Fit guide to see a short video of how the oversized fit looks when you wear it.
Added bits of information about a garment or accessory can be found in the highlighted "Description" section next to each item.
Our policy is to not test our make up on animals. So no, it isn’t!
We don’t sell any fur products at all, except faux fur (which is
We also don’t sell merino wool, down or feathers – unless we’re certain they’re cruelty free. Also, we don’t sell angora at all any more.
The absolute majority of our leather products are faux leather (also
called fake leather or fleather).
We do have a strict policy for the real leather products that you will find in our assortment, and that is to only use material that is a by-product of the meat industry.
You can always check the “Details” section of each item to see if a product is a faux leather or a real leather product.
Work and collaborate
We’re happy to hear it!
Check out the Work at Monki section where you’ll find all our vacancies.
Please note that our Customer Service team is unable to accept applications, so make sure that you use the correct email address stated for each vacancy. Good luck!
At this current time, we are happy with the supplies we have and will
not be making any changes.
If and when we do decide on change, we´ll be sure to see who can best meet our needs so we can continue to provide our customer´s with the best in Monki fashion.
But it is always nice to be thought of!
We are on Instagram, so log in, upload and add @monki and the hashtags #Monki and #monkistyle to show off your unique personality on our very own monkistyle gallery.
We´ve also got a Facebook page, Youtube channel, Twitter and Pinterest.
So get sharing – we always love seeing you!
I have a question about a particular store, store purchase or a recent in-store experience. How do I get in touch?
You’ll find the phone number, opening hours and address for each store in our store locator.