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    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return. 

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip. 

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label, just choose your location from the list below.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
    • Attach your pre-paid label to the parcel and drop off at your nearest Post Office or Post AT Parcel shop.
    • Post AT will provide you with a drop-off receipt to track your parcel's progress.
    • Await your Return Confirmation email, which we will send when we have processed your return.

    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse.

    Please note, it can take up to 14 days to receive and complete your return.

    Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.

    Need a new Return Label?
    If you are missing the self-adhesive return label found on the Delivery note, please label your parcel with the address below and take it to your nearest Post AT parcel shop where Post AT will generate the barcode free of charge.

    H&M c/o Monki
    Paketfach H&M 1
    2005 Hagenbrunn

    New return form?
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

    Need further information regarding returns?
    Read more in our FAQ here.

    When will you receive my return?
    Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.

    If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.

    RETURN RESTRICTIONS
    – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • Take the parcel to a convenient Bpost parcel shop of your choice.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    Budbee box

    Attach the self-adhesive address label to your shipment and book a return via the link in the SMS previously sent to you.

    See more instructions here: https://budbee.com/en/returns/

    Follow the instructions and then leave the package in your chosen Budbee box. If the package is too large, you will be able to book a pick-up of the return at your home.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.


    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Econt parcel shop of your choice. 
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you want us to arrange for an Econt courier to pick up your return, arrange a collection online with Econt here. After entering your details you'll receive a confirmation to confirm the collection date and time slot.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely.
    • To arrange a collection, contact our Customer Service. Be sure to have your collection address and phone number to hand. If ordered before 18:00 CET, collection is likely to be the next working day. You will receive a confirmation from the carrier confirming the pick-up date. ​Please note, you do not need a return label; the courier will bring one.
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Econt parcel shop of your choice. 
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you want us to arrange for an Econt courier to pick up your return, call Econt on 00302310411544 or email at info@kronosexpress.com. Be sure to include your name, collection address, contact details and preferred date.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    Because of the current situation, we have extended our returns and refunds policy to 45 days.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.


    How to return:

    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    Log in to our returns portal with your order number (found on your order confirmation) and email address, and let us know what you want to return and why. You can return more than one order or parcel at once, as long as you include all relevant return notes in the parcel.

    Note: You don't need to fill out the paper return form but please include it in your parcel. If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.

    Once your return is registered in the portal, select one of the below options to make your return. 

    When we have processed the return you will receive a confirmation email. You can expect this within two weeks of sending your return back to us. Be sure to keep hold of your receipt in the meantime!

    PostNord/Bring
    Send the return through a convenient PostNord or Bring parcel shop of your choice.

    Budbee
    If your order was delivered via Budbee, you can also book a pick-up of your return. You will receive an SMS from Budbee with instructions after you have received your goods. The courier will bring a return label.

    Budbee box
    Attach the self-adhesive address label to your shipment and book a return via the link in the SMS previously sent to you. See more instructions here.

    If the package is too large, you will be able to book a pick-up of the return at your home.

    If you are missing the self-adhesive return label found, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return: (all delivery methods)
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient Posti or Schenker parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us. 
    • Note: If returning a Budbee order, you can book your return via the link in the Budbee tracking text. 
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    Because of the current situation, we have extended our returns and refunds policy to 45 days.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:

    Log in to our returns portal with your order number (found on your order confirmation) and email address, and let us know what you want to return and why. You can return more than one order or parcel at once, as long as you include all relevant return notes in the parcel.

    Note: You don't need to fill out the paper return form but please include it in your parcel. If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.

    Once your return is registered in the portal, select one of the below options to make your return. 

    When we have processed the return you will receive a confirmation email. You can expect this within two weeks of sending your return back to us. Be sure to keep hold of your receipt in the meantime!

    If you are missing the self-adhesive return label, please contact our  Customer service.

    Return options

    Free return at Modial Relay parcel shop

    Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Mondial Relay parcel shop of your choice.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Econt parcel shop of your choice. 
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you want us to arrange for an Econt courier to pick up your return, call Econt on 00302310411544 or email at thessaloniki@econt.com. Be sure to include your name, collection address, contact details and preferred date.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • You can easily return at a DPD Parcel Shop. You can also easily arrange for a DPD courier to pick up your return yourself via the DPD return portal.
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.


    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    Because of the current situation, we have extended our returns and refunds policy to 45 days.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging and tape the parcel securely. 
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    Return With An Post
    To return your parcel, please visit the Anpost website to receive a free returns label. You can drop your parcel off at your local post office or arrange a courier collection.


    Drop off – free
    Once you have booked your drop off return you will receive an email from AnPost with the free returns label. You can print this at home or at an An-post store by showing the cashier the barcode in your email. 

    Courier Collection -free
    Once you have booked your home collection on your chosen date, the courier collecting the parcel will bring a free returns label with them. Collections can be booked up to 2 working days in advance.

    Return With DPD

    To return with DPD, please attach the label from inside your parcel and visit your nearest DPD Pickup Point.

    New return form:

    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through your preferred return option (choose below) and, if offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    Return options:

    Free return with courier pick-up:
    You can easily arrange for a courier to pick up your parcel via Post Italiane. Call the toll free number: 803160. Please use the self-adhesive return label included in your parcel.
    If you are missing the self-adhesive return label please contact our Customer service. 

    Free return at a Post Italiane parcel shop:
    Attach the self-adhesive return label and take the parcel to a convenient Poste Italiane postal office or Punto Poste of your choice.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.


    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.


    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure that the parcel safely reaches us, we recommend that you use our postage labels. 
    • Send the return through your preferred return option below and, if offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    Return options:
    Free return at PostNL parcel shop:
    Attach the self-adhesive return label and take the parcel to a convenient PostNL parcel shop of your choice.

    DHL
    If your order was delivered via DHL, you can take your return to your nearest DHL service point.

    Budbee
    If your order was delivered via Budbee, you can also book a pick-up of your return. You will receive an SMS from Budbee with instructions after you have received your goods. The courier will bring a return label.


    Budbee box
    Attach the self-adhesive address label to your shipment and book a return via the link in the SMS previously sent to you. See more instructions here
    If the package is too large, you will be able to book a pick-up of the return at your home.

    Fietskoerier
    Was your package delivered by a bicycle courier? Then have it returned via Bicycle Couriers. You will be given the option to register your return on the Track & Trace page of Fietskoerier. The courier will provide a return label.

    New return form
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

    Missing self-adhesive return address label
    If you are missing the self-adhesive return label you can return your package to this address, free of charge:

    Monki
    Antwoordnummer 60372
    5000 Vb Tilburg

    Note that items bought online cannot be refunded or exchanged in any of our stores.

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient Posten parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    Return with Instabox
    If returning with Instabox, book your return here or click the link in Instabox tracking link.


    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    Because of the current situation, we have extended our returns and refunds policy to 45 days.

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Take the parcel to a convenient DPD parcel shop of your choice.
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email. 

    Azores/Madeira – Parcels must be returned with UPS:
    Visit UPS.com to register your free return, print a replacement return label, and schedule a pick-up.

    UPS drop off
    Visit UPS.com to book your free return then take your parcel to your nearest UPS Access Point. UPS will provide you with a drop-off receipt where you can track the parcel's progress.​

    UPS home collection
    Arrange for UPS to pick up your return by clicking here and you will receive a label to print at home. Await your Return Confirmation email, which we will send when we have processed your return.

    ​If you are missing the self-adhesive return label please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Econt parcel shop of your choice. 
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you want us to arrange for an Econt courier to pick up your return, arrange a collection online with Econt here. After entering your details you'll receive a confirmation of the collection date and time slot. Alternatively, you can arrange by phone on: 0734 553 303 or 0219959.

    If you are missing the self-adhesive return label, the courier will provide a new return label upon collection or at the drop off location.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    Because of the current situation, we have extended our returns and refunds policy to 45 days.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Take the parcel to a convenient DPD parcel shop of your choice.
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    Because of the current situation, we have extended our returns and refunds policy to 45 days.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely. The DPD courier will bring a pre-paid label to put on the parcel.
    • You can easily arrange for a DPD courier to pick up your return yourself via the DPD return portal. When clicking on the link you will be redirected to right page immediately, and you just need to enter your order reference number and select the date for the pick-up• If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip. You can now return all items either by mail or in store. 

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient  SEUR Pickup Point of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us. You can also easily arrange for a DPD courier to pick up your return yourself via the DPD return portal.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return, by mail or in store.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip. 

    You can now return either by mail or in store. This means that items bought online can now be returned in stores as well, just bring your return delivery note and our store staff will help you out!

    How to return:

    Log in to our returns portal with your order number (found on your order confirmation) and email address, and let us know what you want to return and why. You can return more than one order or parcel at once, as long as you include all relevant return notes in the parcel.

    Note: You don't need to fill out the paper return form but please include it in your parcel. If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.

    Once your return is registered in the portal, select one of the below options to make your return. 

    When we have processed the return you will receive a confirmation email. You can expect this within two weeks of sending your return back to us. Be sure to keep hold of your receipt in the meantime!

    Return options

    Free return to stores (in Sweden) or with PostNord parcel shop, Instabox, or with Budbee

    Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient PostNord parcel shop of your choice. If returning with Instabox, book you return at instabox.se/return or click link in Instabox tracking link. Note: If returning a Budbee order, you can book your return via the link in the Budbee tracking text.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

     

    How to return:​

    Please note: Express orders must be returned via UPS - see express instructions below.

    Log in to our returns portal with your order number (found on your order confirmation) and postcode, and let us know what you want to return and why. You can return more than one order or parcel at once, as long as you include all relevant return notes in the parcel.

    Note: You don't need to fill out the paper return form but please include it in your parcel. If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.

    Once your return is registered in the portal, select one of the below options to make your return. 

    When we have processed the return you will receive a confirmation email. You can expect this within two weeks of sending your return back to us. Be sure to keep hold of your receipt in the meantime!

    Need a new return form? You can print one here.

     

    Return Options for England, Wales & Scotland

    Standard Delivery – please use any of the following options:

    Royal Mail drop off
    Register your return in the Royal Mail return portal. An email will be sent to you which includes two free labelling options:

    1. A QR code - show the code on your mobile phone, and a label will then be printed for you in the Post Office.
    2. A PDF label - print the label at home and fix it to your parcel.

    Visit your nearest Post Office to drop off your parcel. Royal Mail will provide you with a postage receipt where you can track the parcel’s progress.

    Evri drop off
    Take your parcel to your nearest Evri parcel shop. Evri will provide you with a drop-off receipt where you can track the parcel's progress.

    Evri home collection
    Arrange for Evri to pick up your return by clicking here. Evri will collect from your chosen address and provide you with a collection receipt. With this you can track the parcel's progress.

    Need a new Evri Return Label? Click here to generate another. You'll need your order number and delivery address​.

     

    Express Home Delivery – parcels must be returned with UPS:

    Visit UPS.com to register your free return, print a replacement return label, and schedule a pick-up.

    UPS drop off 
    Visit UPS.com to book your free return then take your parcel to your nearest UPS Access Point. UPS will provide you with a drop-off receipt where you can track the parcel's progress.​

    UPS home collection 
    Arrange for UPS to pick up your return by clicking here and you will receive a label to print at home. ​Await your Return Confirmation email, which we will send when we have processed your return.

     

    Return Options for Northern Ireland

    UPS drop off 
    Take your parcel to your nearest UPS Access Point. UPS will provide you with a drop-off receipt where you can track the parcel's progress.​

    UPS home collection 
    Arrange for UPS to pick up your return by clicking here. ​Await your Return Confirmation email, which we will send when we have processed your return.

     

    When will you receive my return?
    Please note, it can take up to 14 days to receive and complete your return.​ If it's been longer than this, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.