Always free returns!
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note,
fill in the return code for the garment you are returning.
Include this in the package.
• Re-using the original
packaging, tape the parcel securely and attach the pre-paid label
included in your parcel.
• To ensure the parcel safely
reaches us, we recommend that you use our postage labels. Please
remember that the responsibility for the return is yours until the
parcel reaches us.
• Take the parcel to a convenient
DPD parcel shop of your choice.
•
We’ll process your refund by the same method you used to pay within 14
days after your returned item(s) is received at our warehouse. Please
note it can take up to 14 days for us to receive your return. Once we
have processed the return you will receive a return confirmation email.
If you are missing the self-adhesive return label, please contact our Customer service.
New return form:
A return form is included in your
parcel. If you no longer have this form, simply print and fill in
all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is
meant to be available for everyone, some of our cosmetics
classified as dangerous goods can’t be delivered to all locations
due to transportation restrictions. E.g. nail polish, certain
perfumes and nail polish removers as well as pressurised spray
cans. At the same time, all our beauty items are tested to ensure
that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish
to return or exchange items containing flammable substances, you
need to be aware that there are special transportation
requirements. Please follow these steps:
1. The product must be packed in a box with the LQ
Dangerous goods label attached. If you use the original box, then
the label is already attached. If you use a different box or the
label is damaged, you need to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note,
fill in the return code for the garment you are returning.
Include this in the package.
• Re-using the original
packaging, tape the parcel securely and attach the pre-paid
label included in your parcel.
• To ensure the parcel safely
reaches us, we recommend that you use our postage labels. Please
remember that the responsibility for the return is yours until the
parcel reaches us.
• Take the parcel to a convenient
Bpost parcel shop of your choice.
•
We’ll process your refund by the same method you used to pay within 14
days after your returned item(s) is received at our warehouse. Please
note it can take up to 14 days for us to receive your return. Once we
have processed the return you will receive a return confirmation email.
If you are missing the self-adhesive return label, please contact our Customer service.
New return form:
A return form is included in your
parcel. If you no longer have this form, simply print and fill in
all required information in a new form here.
RETURN
RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is
meant to be available for everyone, some of our cosmetics
classified as dangerous goods can’t be delivered to all locations
due to transportation restrictions. E.g. nail polish, certain
perfumes and nail polish removers as well as pressurised spray
cans. At the same time, all our beauty items are tested to ensure
that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish
to return or exchange items containing flammable substances, you
need to be aware that there are special transportation
requirements. Please follow these steps:
1. The product must be packed in a box with the LQ
Dangerous goods label attached. If you use the original box, then
the label is already attached. If you use a different box or the
label is damaged, you need to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns
note, fill in the return code for the garment you are returning.
Include this in the package.
• Re-using the original
packaging, tape the parcel securely and attach the pre-paid
label included in your parcel.
• To ensure the parcel safely
reaches us, we recommend that you use our postage labels.
• Send the return through a convenient DPD parcel shop of your choice. If
offered, ask for a proof of postage. Please remember that the
responsibility for the return is yours until the parcel reaches
us.
• We’ll process your refund by the same method you used to
pay within 14 days after your returned item(s) is received at our
warehouse. Please note it can take up to 14 days for us to receive
your return. Once we have processed the return you will receive a
return confirmation email.
If you are missing the self-adhesive return label, please contact our Customer service.
New return form:
A return form is included in your
parcel. If you no longer have this form, simply print and fill in
all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is
meant to be available for everyone, some of our cosmetics
classified as dangerous goods can’t be delivered to all locations
due to transportation restrictions. E.g. nail polish, certain
perfumes and nail polish removers as well as pressurised spray
cans. At the same time, all our beauty items are tested to ensure
that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish
to return or exchange items containing flammable substances, you
need to be aware that there are special transportation
requirements. Please follow these steps:
1. The product must be packed in a box with the LQ
Dangerous goods label attached. If you use the original box, then
the label is already attached. If you use a different box or the
label is damaged, you need to print a new
one.
2. Fill the box with paper or filler so that the
product sits securely.
3. Follow the normal return and exchange
procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note,
fill in the return code for the garment you are returning.
Include this in the package.
• Re-using the original
packaging, tape the parcel securely and attach the pre-paid
label included in your parcel.
• To ensure the parcel safely
reaches us, we recommend that you use our postage labels.
• Send the return through a convenient PostNord parcel shop of your choice. If
offered, ask for a proof of postage. Please remember that the
responsibility for the return is yours until the parcel reaches
us.
• We’ll process your refund by the same method you used to
pay within 14 days after your returned item(s) is received at our
warehouse. Please note it can take up to 14 days for us to receive
your return. Once we have processed the return you will receive a
return confirmation email.
If you are missing the self-adhesive return label found, please contact our Customer service.
New return form:
A return form is included in your
parcel. If you no longer have this form, simply print and fill in
all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is
meant to be available for everyone, some of our cosmetics
classified as dangerous goods can’t be delivered to all locations
due to transportation restrictions. E.g. nail polish, certain
perfumes and nail polish removers as well as pressurised spray
cans. At the same time, all our beauty items are tested to ensure
that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish
to return or exchange items containing flammable substances, you
need to be aware that there are special transportation
requirements. Please follow these steps:
1. The product must be packed in a box with the LQ
Dangerous goods label attached. If you use the original box, then
the label is already attached. If you use a different box or the
label is damaged, you need to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
Sorry! Due to the Posti carrier strike in Finland, returns are taking longer than usual. If your return has taken over 14 days to reach us please contact Customer Service. Thank you for your patience!
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return
code for the garment you are returning. Include this in the
package.
• Re-using the original packaging, tape the parcel
securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use
our postage labels.
• Send the return through a convenient Posti or Schenker parcel shop of your
choice. If offered, ask for a proof of postage. Please remember that
the responsibility for the return is yours until the parcel reaches
us.
• We’ll process your refund by the same method you used to
pay within 14 days after your returned item(s) is received at our
warehouse. Please note it can take up to 14 days for us to receive
your return. Once we have processed the return you will receive a
return confirmation email.
If you are missing the self-adhesive return label, please contact our Customer service.
New return form:
A return form is included in your parcel. If
you no longer have this form, simply print and fill in all required
information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be
available for everyone, some of our cosmetics classified as dangerous
goods can’t be delivered to all locations due to transportation
restrictions. E.g. nail polish, certain perfumes and nail polish
removers as well as pressurised spray cans. At the same time, all our
beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or
exchange items containing flammable substances, you need to be aware
that there are special transportation requirements. Please follow
these steps:
1. The product must be packed in a box with the LQ Dangerous goods
label attached. If you use the original box, then the label is already
attached. If you use a different box or the label is damaged, you need
to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note,
fill in the return code for the garment you are returning.
Include this in the package.
• Re-using the original
packaging, tape the parcel securely and attach the pre-paid
label included in your parcel.
• To ensure the parcel safely
reaches us, we recommend that you use our postage labels.
• Send the return through a convenient Mondial Relay parcel shop of your choice.
If offered, ask for a proof of postage. Please remember that the
responsibility for the return is yours until the parcel reaches
us.
• We’ll process your refund by the same method you used to
pay within 14 days after your returned item(s) is received at our
warehouse. Please note it can take up to 14 days for us to receive
your return. Once we have processed the return you will receive a
return confirmation email.
If you are missing the self-adhesive return label, please contact our Customer service.
New return form:
A return form is included in your
parcel. If you no longer have this form, simply print and fill in
all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is
meant to be available for everyone, some of our cosmetics
classified as dangerous goods can’t be delivered to all locations
due to transportation restrictions. E.g. nail polish, certain
perfumes and nail polish removers as well as pressurised spray
cans. At the same time, all our beauty items are tested to ensure
that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish
to return or exchange items containing flammable substances, you
need to be aware that there are special transportation
requirements. Please follow these steps:
1. The product must be packed in a box with the LQ
Dangerous goods label attached. If you use the original box, then
the label is already attached. If you use a different box or the
label is damaged, you need to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note,
fill in the return code for the garment you are returning.
Include this in the package.
• Re-using the original
packaging, tape the parcel securely and attach the pre-paid
label included in your parcel.
• To ensure the parcel safely
reaches us, we recommend that you use our postage labels.
• Send the return through your preferred return option (choose
below) and, if offered, ask for a proof of postage. Please
remember that the responsibility for the return is yours until the
parcel reaches us.
• We’ll process your refund by the same
method you used to pay within 14 days after your returned item(s)
is received at our warehouse. Please note it can take up to 14
days for us to receive your return. Once we have processed the
return you will receive a return confirmation email.
Return options:
Free return at Hermes
parcel shop:
Attach the self-adhesive return label
and take the parcel to a convenient Hermes parcel shop of your choice.
Free return with courier pick-up:
You can
easily arrange for a Hermes courier to pick up your return by
calling Hermes at 01806-311211. If you are missing the
self-adhesive return label found on the Delivery note – or want us
to arrange the pick-up, please contact our Customer service.
Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the Delivery note.
New return form:
A return form is included in your
parcel. If you no longer have this form, simply print and fill in
all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is
meant to be available for everyone, some of our cosmetics
classified as dangerous goods can’t be delivered to all locations
due to transportation restrictions. E.g. nail polish, certain
perfumes and nail polish removers as well as pressurised spray
cans. At the same time, all our beauty items are tested to ensure
that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish
to return or exchange items containing flammable substances, you
need to be aware that there are special transportation
requirements. Please follow these steps:
1. The product must be packed in a box with the LQ
Dangerous goods label attached. If you use the original box, then
the label is already attached. If you use a different box or the
label is damaged, you need to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note,
fill in the return code for the garment you are returning.
Include this in the package.
• Re-using the original
packaging, tape the parcel securely and attach the pre-paid
label included in your parcel.
• You can easily arrange for
a DPD courier to pick up your return yourself via the DPD return
portal. When clicking on the link you will be redirected to
right page immediately, and you just need to enter your order
reference number and select the date for the pick-up
• If
offered, ask for a proof of postage. Please remember that the
responsibility for the return is yours until the parcel reaches
us.
• We’ll process your refund by the same method you used to
pay within 14 days after your returned item(s) is received at our
warehouse. Please note it can take up to 14 days for us to receive
your return. Once we have processed the return you will receive a
return confirmation email.
If you want us to arrange for a DPD courier to pick up your return, please contact our Customer service.
New return form:
A return form is included in your
parcel. If you no longer have this form, simply print and fill in
all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is
meant to be available for everyone, some of our cosmetics
classified as dangerous goods can’t be delivered to all locations
due to transportation restrictions. E.g. nail polish, certain
perfumes and nail polish removers as well as pressurised spray
cans. At the same time, all our beauty items are tested to ensure
that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish
to return or exchange items containing flammable substances, you
need to be aware that there are special transportation
requirements. Please follow these steps:
1. The product must be packed in a box with the LQ
Dangerous goods label attached. If you use the original box, then
the label is already attached. If you use a different box or the
label is damaged, you need to print a new one.
2. Fill the box with paper or
filler so that the product sits securely.
3. Follow the normal
return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note,
fill in the return code for the garment you are returning.
Include this in the package.
• Re-using the original
packaging and tape the parcel securely. The DPD courier will
bring a pre-paid label to put on the parcel.
• You can
easily arrange for a DPD courier to pick up your return yourself
via the DPD
return portal. When clicking on the link you will be
redirected to right page immediately, and you just need to enter
your order reference number and select the date for the pick
up.
• If offered, ask for a proof of postage. Please remember
that the responsibility for the return is yours until the parcel
reaches us.
• We’ll process your refund by the same method you
used to pay within 14 days after your returned item(s) is received
at our warehouse. Please note it can take up to 14 days for us to
receive your return. Once we have processed the return you will
receive a return confirmation email.
If you want us to arrange for a DPD courier to pick up your return, please contact our Customer service.
New return form:
A return form is included in your
parcel. If you no longer have this form, simply print and fill in
all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is
meant to be available for everyone, some of our cosmetics
classified as dangerous goods can’t be delivered to all locations
due to transportation restrictions. E.g. nail polish, certain
perfumes and nail polish removers as well as pressurised spray
cans. At the same time, all our beauty items are tested to ensure
that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish
to return or exchange items containing flammable substances, you
need to be aware that there are special transportation
requirements. Please follow these steps:
1. The product must be packed in a box with the LQ
Dangerous goods label attached. If you use the original box, then
the label is already attached. If you use a different box or the
label is damaged, you need to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note,
fill in the return code for the garment you are returning.
Include this in the package.
• Re-using the original
packaging, tape the parcel securely and attach the pre-paid
label included in your parcel.
• To ensure the parcel safely
reaches us, we recommend that you use our postage labels.
• Send the return through your preferred return option (choose
below) and, if offered, ask for a proof of postage. Please
remember that the responsibility for the return is yours until the
parcel reaches us.
• We’ll process your refund by the same
method you used to pay within 14 days after your returned item(s)
is received at our warehouse. Please note it can take up to 14
days for us to receive your return. Once we have processed the
return you will receive a return confirmation email.
Return options:
Free return at a Post
Italiane parcel shop:
Attach the self-adhesive
return label and take the parcel to a convenient Post Italiane parcel shop of your choice.
Free return with courier pick-up:
You can
easily arrange for a courier to pick up your parcel via Post
Italiane. Call the toll free number: 803160. If you are missing
the self-adhesive return label – or want us to arrange the
pick-up, please contact our Customer
service.
Please
use the self-adhesive return label included in your parcel.
New return form:
A return form is included in your
parcel. If you no longer have this form, simply print and fill in
all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is
meant to be available for everyone, some of our cosmetics
classified as dangerous goods can’t be delivered to all locations
due to transportation restrictions. E.g. nail polish, certain
perfumes and nail polish removers as well as pressurised spray
cans. At the same time, all our beauty items are tested to ensure
that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish
to return or exchange items containing flammable substances, you
need to be aware that there are special transportation
requirements. Please follow these steps:
1. The product must be packed in a box with the LQ
Dangerous goods label attached. If you use the original box, then
the label is already attached. If you use a different box or the
label is damaged, you need to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the
returns note, fill in the return code for the garment you are
returning. Include this in the package.
• Re-using the
original packaging, tape the parcel securely and attach the
pre-paid label included in your parcel.
• To ensure that
the parcel safely reaches us, we recommend that you use our
postage labels.
• Send the return through your preferred
return option below and, if offered, ask for a proof of postage.
Please remember that the responsibility for the return is yours
until the parcel reaches us.
• We’ll process your refund
by the same method you used to pay within 14 days after your
returned item(s) is received at our warehouse. Please note it
can take up to 14 days for us to receive your return. Once we have
processed the return you will receive a return confirmation email.
Return options:
Free return at PostNL
parcel shop:
Attach the self-adhesive return label
and take the parcel to a convenient PostNL parcel shop of your choice.
If you are missing the self-adhesive return label please contact our Customer service.
New return form:
A return form is included in your
parcel. If you no longer have this form, simply print and fill in
all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is
meant to be available for everyone, some of our cosmetics
classified as dangerous goods can’t be delivered to all locations
due to transportation restrictions. E.g. nail polish, certain
perfumes and nail polish removers as well as pressurised spray
cans. At the same time, all our beauty items are tested to ensure
that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish
to return or exchange items containing flammable substances, you
need to be aware that there are special transportation
requirements. Please follow these steps:
1. The product must be packed in a box with the LQ
Dangerous goods label attached. If you use the original box, then
the label is already attached. If you use a different box or the
label is damaged, you need to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note,
fill in the return code for the garment you are returning.
Include this in the package.
• Re-using the original
packaging, tape the parcel securely and attach the pre-paid
label included in your parcel.
• To ensure the parcel safely
reaches us, we recommend that you use our postage labels.
• Send the return through a convenient Posten parcel shop of your
choice. If offered, ask for a proof of postage. Please remember
that the responsibility for the return is yours until the parcel
reaches us.
• We’ll process your refund by the same method
you used to pay within 14 days after your returned item(s) is
received at our warehouse. Please note it can take up to 14 days
for us to receive your return. Once we have processed the return
you will receive a return confirmation email.
If you are missing the self-adhesive return label, please contact our Customer service.
New return form:
A return form is included in your
parcel. If you no longer have this form, simply print and fill in
all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is
meant to be available for everyone, some of our cosmetics
classified as dangerous goods can’t be delivered to all locations
due to transportation restrictions. E.g. nail polish, certain
perfumes and nail polish removers as well as pressurised spray
cans. At the same time, all our beauty items are tested to ensure
that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish
to return or exchange items containing flammable substances, you
need to be aware that there are special transportation
requirements. Please follow these steps:
1. The product must be packed in a box with the LQ
Dangerous goods label attached. If you use the original box, then
the label is already attached. If you use a different box or the
label is damaged, you need to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note,
fill in the return code for the garment you are returning.
Include this in the package.
• Re-using the original
packaging, tape the parcel securely and attach the pre-paid
label included in your parcel.
• To ensure the parcel safely
reaches us, we recommend that you use our postage labels.
•
Take the parcel to a convenient DPD parcel shop of your choice.
• If
offered, ask for a proof of postage. Please remember that the
responsibility for the return is yours until the parcel reaches
us.
• We’ll process your refund by the same method you used to
pay within 14 days after your returned item(s) is received at our
warehouse. Please note it can take up to 14 days for us to receive
your return. Once we have processed the return you will receive a
return confirmation email.
New return form:
A return form is included in your
parcel. If you no longer have this form, simply print and fill in
all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is
meant to be available for everyone, some of our cosmetics
classified as dangerous goods can’t be delivered to all locations
due to transportation restrictions. E.g. nail polish, certain
perfumes and nail polish removers as well as pressurised spray
cans. At the same time, all our beauty items are tested to ensure
that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish
to return or exchange items containing flammable substances, you
need to be aware that there are special transportation
requirements. Please follow these steps:
1. The product must be packed in a box with the LQ
Dangerous goods label attached. If you use the original box, then
the label is already attached. If you use a different box or the
label is damaged, you need to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow
the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note,
fill in the return code for the garment you are returning.
Include this in the package.
• Re-using the original
packaging, tape the parcel securely and attach the pre-paid
label included in your parcel.
• To ensure the parcel safely
reaches us, we recommend that you use our postage labels.
• Send the return through a convenient DPD parcel shop of your choice. If
offered, ask for a proof of postage. Please remember that the
responsibility for the return is yours until the parcel reaches
us.
• We’ll process your refund by the same method you used to
pay within 14 days after your returned item(s) is received at our
warehouse. Please note it can take up to 14 days for us to receive
your return. Once we have processed the return you will receive a
return confirmation email.
If you are missing the self-adhesive return label please contact our Customer service.
New return form:
A return form is included in your
parcel. If you no longer have this form, simply print and fill in
all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is
meant to be available for everyone, some of our cosmetics
classified as dangerous goods can’t be delivered to all locations
due to transportation restrictions. E.g. nail polish, certain
perfumes and nail polish removers as well as pressurised spray
cans. At the same time, all our beauty items are tested to ensure
that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish
to return or exchange items containing flammable substances, you
need to be aware that there are special transportation
requirements. Please follow these steps:
1. The product must be packed in a box with the LQ
Dangerous goods label attached. If you use the original box, then
the label is already attached. If you use a different box or the
label is damaged, you need to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note,
fill in the return code for the garment you are returning.
Include this in the package.
• Re-using the original
packaging, tape the parcel securely and attach the pre-paid
label included in your parcel.
• To ensure the parcel safely
reaches us, we recommend that you use our postage labels.
•
Take the parcel to a convenient DPD parcel shop of your choice.
• If
offered, ask for a proof of postage. Please remember that the
responsibility for the return is yours until the parcel reaches
us.
• We’ll process your refund by the same method you used to
pay within 14 days after your returned item(s) is received at our
warehouse. Please note it can take up to 14 days for us to receive
your return. Once we have processed the return you will receive a
return confirmation email.
If you want us to arrange for a DPD courier to pick up your return, please contact our Customer service.
New return form:
A return form is included in your
parcel. If you no longer have this form, simply print and fill in
all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is
meant to be available for everyone, some of our cosmetics
classified as dangerous goods can’t be delivered to all locations
due to transportation restrictions. E.g. nail polish, certain
perfumes and nail polish removers as well as pressurised spray
cans. At the same time, all our beauty items are tested to ensure
that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish
to return or exchange items containing flammable substances, you
need to be aware that there are special transportation
requirements. Please follow these steps:
1. The product must be packed in a box with the LQ
Dangerous goods label attached. If you use the original box, then
the label is already attached. If you use a different box or the
label is damaged, you need to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note,
fill in the return code for the garment you are returning.
Include this in the package.
• Re-using the original
packaging, tape the parcel securely. The DPD courier will bring
a pre-paid label to put on the parcel.
• You can easily
arrange for a DPD courier to pick up your return yourself via
the DPD return
portal. When clicking on the link you will be redirected to
right page immediately, and you just need to enter your order
reference number and select the date for the pick-up.
• If
offered, ask for a proof of postage. Please remember that the
responsibility for the return is yours until the parcel reaches
us.
• We’ll process your refund by the same method you used to
pay within 14 days after your returned item(s) is received at our
warehouse. Please note it can take up to 14 days for us to receive
your return. Once we have processed the return you will receive a
return confirmation email.
If you want us to arrange for a DPD courier to pick up your return, please contact our Customer service.
New return form:
A return form is included in your
parcel. If you no longer have this form, simply print and fill in
all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is
meant to be available for everyone, some of our cosmetics
classified as dangerous goods can’t be delivered to all locations
due to transportation restrictions. E.g. nail polish, certain
perfumes and nail polish removers as well as pressurised spray
cans. At the same time, all our beauty items are tested to ensure
that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish
to return or exchange items containing flammable substances, you
need to be aware that there are special transportation
requirements. Please follow these steps:
1. The product must be packed in a box with the LQ
Dangerous goods label attached. If you use the original box, then
the label is already attached. If you use a different box or the
label is damaged, you need to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or
exchanged in any of our stores.
How to return:
• On the returns note, fill in the return code for the garment
you are returning. Include this in the package.
• Re-using the
original packaging, tape the parcel securely and attach the pre-paid
label included in your parcel.
• To ensure the parcel safely
reaches us, we recommend that you use our postage labels.
• Send the return through a convenient SEUR Pickup Point of your choice. If
offered, ask for a proof of postage. Please remember that the
responsibility for the return is yours until the parcel reaches
us.
• We’ll process your refund by the same method you used to
pay within 14 days after your returned item(s) is received at our
warehouse. Please note it can take up to 14 days for us to receive
your return. Once we have processed the return you will receive a
return confirmation email.
If you are missing the self-adhesive return label, please contact our Customer service.
New return form:
A return form is included in your
parcel. If you no longer have this form, simply print and fill in
all required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is
meant to be available for everyone, some of our cosmetics
classified as dangerous goods can’t be delivered to all locations
due to transportation restrictions. E.g. nail polish, certain
perfumes and nail polish removers as well as pressurised spray
cans. At the same time, all our beauty items are tested to ensure
that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish
to return or exchange items containing flammable substances, you
need to be aware that there are special transportation
requirements. Please follow these steps:
1. The product must be packed in a box with the LQ
Dangerous goods label attached. If you use the original box, then
the label is already attached. If you use a different box or the
label is damaged, you need to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the
return code for the garment you are returning. Include this in the
package.
• Re-using the original packaging, tape the parcel
securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use
our postage labels.
• Send the return through a convenient PostNord or Schenker parcel shop of your choice. If
offered, ask for a proof of postage. Please remember that the
responsibility for the return is yours until the parcel reaches us. If
returning with Instabox, book you return at instabox.se/return or click link in
Instabox tracking link.
• We’ll process your refund by the same
method you used to pay within 14 days after your returned item(s) is
received at our warehouse. Please note it can take up to 14 days for
us to receive your return. Once we have processed the return you will
receive a return confirmation email.
If you are missing the self-adhesive return label, please contact our Customer service.
New return form:
A return form is included in your parcel. If
you no longer have this form, simply print and fill in all required
information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to
be available for everyone, some of our cosmetics classified as
dangerous goods can’t be delivered to all locations due to
transportation restrictions. E.g. nail polish, certain perfumes and
nail polish removers as well as pressurised spray cans. At the same
time, all our beauty items are tested to ensure that they are safe
to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to
return or exchange items containing flammable substances, you need
to be aware that there are special transportation requirements.
Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods
label attached. If you use the original box, then the label is already
attached. If you use a different box or the label is damaged, you need
to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in
the return code for the garment you are returning. Include this in
the package.
• Re-using the original packaging, tape the
parcel securely and attach the pre-paid label included in your
parcel. If you are missing the pre-paid return label, a new one can
be generated here.
• To ensure the parcel safely
reaches us, we recommend that you use our postage labels. Please
remember that the responsibility for the return is yours until the
parcel reaches us.
• Take the parcel to a convenient Hermes parcel shop of your choice,
or order a home return pick up.
• We’ll
process your refund by the same method you used to pay within 14 days
after your returned item(s) is received at our warehouse. Please note
it can take up to 14 days for us to receive your return. Once we have
processed the return you will receive a return confirmation email.
If you are missing the self-adhesive return label, please contact our Customer service.
New return form:
A return form is included in your parcel.
If you no longer have this form, simply print and fill in all
required information in a new form here.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant
to be available for everyone, some of our cosmetics classified as
dangerous goods can’t be delivered to all locations due to
transportation restrictions. E.g. nail polish, certain perfumes and
nail polish removers as well as pressurised spray cans. At the same
time, all our beauty items are tested to ensure that they are safe
to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to
return or exchange items containing flammable substances, you need
to be aware that there are special transportation requirements.
Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous
goods label attached. If you use the original box, then the label is
already attached. If you use a different box or the label is
damaged, you need to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.