During this strange and uncertain time, we’re following the advice from governments and local authorities – and will continue to do our best to deal with this situation day-by-day for the local needs of our staff and community.
We might experience some difficulties along the way, like delays in delivery, so please bear with us. Check out our Payment and delivery and Return and refund pages for more info about your specific market. If you have any more questions, the quickest way to contact us is by email, where our friendly customer service team is English speaking. Please note that we’re busier than usual!
For questions regarding your payment please contact Klarna.
Our phone channel is currently closed but don’t worry! We are available to help you on email.
Our Customer service is provided in English.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 10 am - 7 pm CET
Saturday 10 am - 7 pm CET
Sunday 10 am - 6 pm CET
CET = Central European Time
EMAIL: customerservice.international@monki.com
Please add your order number or market in your email.
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
DELIVERY
For questions about your delivery, please contact us.
For questions regarding import duties and tax fees please contact your local UPS
Love, Monki ❤