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    PAYMENT

    The currency used for international shipping is US dollar ($).

    Payment options
    You can choose to pay using the payment method offered by Klarna detailed below or checkout with Paypal.  

    PayPal
    We will take payment from your credit debit card via your Paypal account when your order is shipped. For further information about PayPal or to create a PayPal account please visit PayPal.com. Paypal is supported in the majority of our markets.

    Klarna
    PAY NOW – You can pay using VISA or Mastercard in any of our shipping locations. Payment will be taken from your bank account as soon as your order is shipped.

    Secure payment
    In cooperation with Klarna we offer direct payment. More information regarding Klarna payment & refund options could be found at Klarna.

     

    DELIVERY

    Standard home delivery
    • Shipping cost: 20 USD.
    • Free shipping for orders over 200 USD.
    • Delivery time: 3-5 working days after receiving your order confirmation (excluding customs processing times).
    • Federate States of Micronesia, Northen Mariana Islands, Tuvalu, Wallis and Futuna and certain remote places can take 5-6 days. 
    • Your order is shipped from Tilburg, Netherlands.

    Please note: During high season and Sale, delivery might take a little longer. Monki is not responsible for any additional time incurred while your parcel is held at customs.

    Where does Monki deliver?
    American Samoa, Andorra, Argentina, Australia, Bangladesh, Barbados, Bhutan, Brunei Darussalam, Canada, Chile, Cook Islands, Costa Rica, Ecuador, El Salvador, Faroe Islands, Federated States of Micronesia, Fiji, French Polynesia, Georgia, Gibraltar, Greenland, Guam, Guatemala, Guernsey, Honduras, Hong Kong SAR, Iceland, India, Indonesia, Israel, Jamaica, Japan, Jersey, Kenya, Kiribati, Liechtenstein, Macao SAR, Malaysia, Maldives, Marshall Islands, Mexico, Mongolia, Morocco, New Caledonia, New Zealand, Nigeria, Northern Mariana Islands, Palau, Peru, Philippines, Puerto Rico, Saint Kitts and Nevis, Samoa, San Marino, Serbia, Singapore, Solomon Islands, South Africa, South Korea, Suriname, Taiwan, Thailand, Tonga, Turkey, Tuvalu, Uruguay, Vietnam and Wallis and Futuna.

    How can I track my parcel?
    As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

    You will also be able to track your order under ‘Orders’ when you log in at My Account.

    Undeliverable parcels
    If unable to deliver a package according to your chosen delivery option it will automatically be returned to Monki.

    Import taxes/customs dutie
    Please note the prices on monki.com does not include local sales taxes/VAT. If the value of your order exceeds the toll free limit in your market extra fees might be applied for import taxes/custom duties upon delivery. Monki does not compensate these charges.

    You can check with your local Customs Office for more information.

    How to pay these fees
    Once the parcel has entered the market destination, it will be held by Customs for clearance. During this time, import duties and tax fees (should they apply) will be calculated by the present authority. Our transport partner will contact you once the order has reached the local Customs and inform you what you need to pay before the order can go through customs.       

    Bank fees
    Please note that your bank might add additional fees for cross border payments. Monki does not compensate these charges.

    You can check with your bank for more information.

    Need help?
    Our awesome customer service team is here for you! 

    Contact us

    FAQ

    Return & refund policy