PAYMENT
The currency used for international shipping is US dollar ($).
Payment options
You can choose to pay using the payment
method offered by Klarna detailed below or checkout with Paypal.
PayPal
We will take payment from your credit debit card
via your Paypal account when your order is shipped. For further
information about PayPal or to create a PayPal account please visit PayPal.com. Paypal is supported in the majority of
our markets.
Klarna
PAY NOW – You can pay using VISA or Mastercard in
any of our shipping countries. Payment will be taken from your bank
account as soon as your order is shipped.
Secure payment
In cooperation with Klarna we offer
direct payment. More information regarding Klarna payment & refund
options could be found at Klarna.
DELIVERY
Standard home delivery
• Shipping cost: 20 USD.
• Free shipping for orders over
200 USD.
• Delivery time: 3-5 working days after receiving your
order confirmation.
• Federate States of Micronesia, Northen
Mariana Islands, Tuvalu, Wallis and Futuna and certain remote places
can take 5-6 days.
• Your order is shipped from Tilburg, Netherlands.
Please note: During high season and Sale, delivery might take a little longer.
Where does Monki deliver?
American Samoa, Andorra,
Argentina, Australia, Bahrain, Bangladesh, Barbados, Bhutan, Brunei
Darussalam, Canada, Chile, Cook Islands, Costa Rica, Ecuador, El
Salvador, Faroe Islands, Federated States of Micronesia, Fiji, French
Polynesia, Georgia, Gibraltar, Greenland, Guam, Guatemala, Guernsey,
Honduras, Hong Kong SAR, Iceland, India, Indonesia, Israel, Jamaica,
Japan, Jersey, Kenya, Kiribati, Liechtenstein, Macao SAR, Malaysia,
Maldives, Marshall Islands, Mexico, Mongolia, Morocco, New Caledonia,
New Zealand, Nigeria, Northern Mariana Islands, Palau, Peru,
Philippines, Puerto Rico, Saint Kitts and Nevis, Samoa, San Marino,
Serbia, Singapore, Solomon Islands, South Africa, South Korea,
Suriname, Taiwan, Thailand, Tonga, Turkey, Tuvalu, United Arab
Emirates, Uruguay, Viet Nam and Wallis and Futuna.
How can I track my parcel?
As soon as we start packing
your order we will send you a shipment confirmation email with the
delivery information and a link to track your order online. Please
note, that it can take some days before the tracking information is uploaded.
You will also be able to track your order under ‘Orders’ when you log in at My Account.
Undeliverable parcels
If unable to deliver a package
according to your chosen delivery option it will automatically be
returned to Monki.
Import taxes/customs dutie
Please note the prices on
monki.com does not include local sales taxes/VAT. If the value of your
order exceeds the toll free limit in your market extra fees might be
applied for import taxes/custom duties upon delivery. Monki does not
compensate these charges.
You can check with your local Customs Office for more information.
How to pay these fees
Once the parcel has entered the
destination country it will be held by Customs for clearance. During
this time, import duties and tax fees (should they apply) will be
calculated by the present authority. Our transport partner will
contact you once the order has reached the local Customs and inform
you what you need to pay before the order can go through customs.
Bank fees
Please note that your bank might add
additional fees for cross border payments. Monki does not compensate
these charges.
You can check with your bank for more information.
Need help?
Our awesome customer service team is here for you!