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    Our online store is up and running as usual (yay!), with strict safety routines in place at our warehouse.

    Pls check out the tabs above with payment & deliveryreturn & refund and other helpful infoOr select your location below for Customer Service contact details.

    Love, Monki ❤
    If you have a question about your payment, please get in touch with Klarna.

    The quickest way to reach us is by calling our English and German speaking teams on +41 43 588 2220.

    We are open:
    (German speaking team)
    Monday - Friday: 08:00 - 18:00 CET
    Saturday: 09:00 - 17:00 CET
    Sunday: 09:00 13:00 CET
    Holidays: 09:00 - 17:00 CET

    We are open: (English speaking team)
    Monday- Friday: 08:00 - 21:00 CET 
    Saturday 09:00 - 17:00 CET 
    Sunday 09:00 - 17:00 CET 

    If you need to contact us outside of our opening hours, you can email our German speaking team or English speaking team.
    If you need to contact one of our stores directly, you can find all the details in our Store Locator

    Personal data requests
    Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.