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    Please note: our customer service team communicates in German and English.

    PHONE +41 43 588 2220
    International call charges apply and mobile phone prices may vary.
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    EMAIL kundenservice.ch@monki.com
    CUSTOMER SERVICE – OPENING HOURS (German speaking team)
    Weekdays 08:00 - 21:00 CET 
    Saturday 09:00 - 17:00 CET 
    Sunday 09:00 - 17:00 CET 

    EMAIL customerservice@monki.com
    CUSTOMER SERVICE– OPENING HOURS (English speaking team)
    Weekdays 09:00-22:00 CET
    Sat 10:00-19:00 CET
    Sun 10:00-18:00 CET

    Our goal is to answer your email within 24 hours

    Please kindly note: During high season and sales, our answering times might take a little longer.

    COMPANY INFORMATION

    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz AG
    Uriniastrasse 31, CH-8001 Zurich, Switzerland.

    Registration number: CHE-101-333.829
    Tax number: CHE-101.333.829 MWST