In the tabs above, you can find our FAQ, payment & delivery info, and return & refund policies, together with other helpful details. Or select your location below for Customer Service contact info.
Love,
Monki ❤
If you have a question about your payment, please get in touch with Klarna.
The quickest way to reach us is by calling our French, Italian and German speaking teams on +41 43 588 2220.
The quickest way to reach us is by calling our French, Italian and German speaking teams on +41 43 588 2220.
We are open:
Monday - Friday: 08:00 - 18:00 CET
Saturday: 09:00 - 17:00 CET
Sunday: 09:00 13:00 CET
Holidays: 09:00 - 17:00 CET
If you need to contact us outside of our opening hours, you can email our German speaking team, French speaking team or Italian speaking team.
Monday - Friday: 08:00 - 18:00 CET
Saturday: 09:00 - 17:00 CET
Sunday: 09:00 13:00 CET
Holidays: 09:00 - 17:00 CET
If you need to contact us outside of our opening hours, you can email our German speaking team, French speaking team or Italian speaking team.
If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.