Please note: our customer service team communicates in German and English.
PHONE +41 43 588 2220
International call charges apply and mobile phone prices may vary.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS (German speaking team)
Weekdays 08:00 - 21:00 CET
Saturday 09:00 - 17:00 CET
Sunday 09:00 - 17:00 CET
CUSTOMER SERVICE– OPENING HOURS (English speaking team)
Weekdays 09:00-22:00 CET
Sat 10:00-19:00 CET
Sun 10:00-18:00 CET
Our goal is to answer your email within 24 hours
Please kindly note: During high season and sales, our answering times might take a little longer.
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz AG
Uriniastrasse 31, CH-8001 Zurich, Switzerland.
Registration number: CHE-101-333.829
Tax number: CHE-101.333.829 MWST