You can choose to pay using the payment methods offered by Klarna detailed below, or checkout with Paypal.
We will take payment from your credit debit card via your Paypal account when your order is dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.
PAY NOW – You can pay using a VISA or Mastercard. Payment will be taken from your bank account as soon as your order is confirmed.
PAY LATER – Customers in Switzerland can choose to buy now and pay later. This option will be shown to you at checkout depending on your eligibility. If you are not eligible you will still see Pay Now options. You will receive information on how and when to pay when your order has been dispatched.
*Please note that Monki cannot provide details of why you are not being eligible to pay using our Pay Later options. If you have any questions regarding payment, please contact Klarna customer support.
In cooperation with Klarna we offer direct payment, invoice or installment. More information regarding Klarna payment & refund options could be found at Klarna.
Where does Monki deliver?
Items ordered in Switzerland can only be delivered to persons 18 years or older, with an address in Switzerland.
What delivery options do I have?
Standard Home Delivery (CHF 6/Free over CHF 50, 3-4 working days):
We will deliver your purchase within 3-4 working days after receiving your order confirmation. Standard Home Delivery is free for orders over CHF 50. During high season and Sale, delivery might take a little longer.
What delivery locations can I choose?
We offer you the following delivery options:
Delivery to your home address:
Select Standard Home Delivery as delivery option in the checkout and make sure that your home address is ticked as delivery address.
Delivery to an alternative address:
Select Standard Home Delivery as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.
What are the costs for delivery when shopping online?
Standard Home Delivery: CHF 6 and free for orders over CHF 50.
How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.
You will also be able to track your order under ‘Orders’ when you log in at My Account.
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Monki.
Switzerland - Swiss Franc (CHF)
VAT is included in all our prices.
All prices and product information on the Monki online shop are subject to change and some garments are only available in selected stores.