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    1. General

    The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Monki  through Monki H&M Hennes & Mauritz AG, hereinafter referred to as “Monki”, ”us ” or ”we”, at the Monki website, mobile website, or telephone (jointly referred to as ” Monki”).

    By using Monki and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

    Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in Switzerland, excluding mail forwarding companies, can place an order. Monki and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. More information can be found on our customer service pages - Delivery

    The inclusion of any products or services on Monki at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time and to cancel your order due to technical issues.

    We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on at the time you place your order.

    Monki want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the Monki site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

    2. Prices and delivery charges

    The prices displayed at include the statutory Value Added Tax but does not include a delivery charge.

    3. Ordering/conclusion of contract

    The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard delivery fee is CHF 6. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.

    The ordering options available to you are via Please visit our customer service pages for further information.

    Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact Monki Customer Service who will settle the refund.

    Any order must total at least CHF 5 (after deduction of discounts) in order to be processed.

    4. Delivery

    Monki exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.

    Monki endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 3 to 5 working days following confirmation of an order unless otherwise agreed. The expected delivery days for your region might be longer, please see our delivery page. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

    Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details. 

    You will find the full Delivery Policy at Delivery.

    If your order does not arrive by the scheduled date, please contact Monki Customer Service via telephone +41 43 588 2220 (International call charges apply and mobile phone prices may vary) or via email (German speaking agents) or (English speaking agents). Please visit our customer service pages for further information.

    5. Withdrawal of Order

    You may return your order until 30 days after receipt of the ordered items. You will receive a refund of the amount you paid for the returned items. In case you return the complete order, full order amount will be refunded. You will find the full Returns Policy at

    If you wish to return your order, please use the pre-printed return form in your parcel and return the item(s) to us as set out in section 6 (Returns) below within the 30-day period set forth in section 5.1 above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your return. Another payment method may be used for the refund, provided that you consent to such a change; in any case this will not generate any additional charges. Read more on our Returns pages on

    If the item you have received is defective, please notify Monki promptly and return the item in accordance with section 6 (Returns) below. Monki will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.

    In the event of an error in connection with any products or services displayed through (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), Monki reserves the right to cancel any order prior to the time it is delivered to you.

    6. Returns

    Monki guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact. Monki holds the right to determine the state of the returned item and decide on the refund.

    All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in our Returns Policy at

    7. Payment methods

    You can pay for your goods in various ways as set out below.


    Pay Now

    Credit card or Payment card

    You can enter your payment details at the time you place your order using a valid credit or payment card (with a VISA and Mastercard). The applicable amount will immediately be debited on your credit/payment card. Monki reserves the right to check the validity of the credit/payment card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

    Pay Later

    This payment option allows you to buy now and pay later, depending on eligibility.

    As soon as your order has been confirmed, you will receive information from Klarna on how and when to complete your payment.  Please note that this option is only available to customers in selected markets, including Switzerland.

    If you are not eligible, you will only see the Pay Now option at the checkout. 

    Please note that Monki is unable to provide any details of why you are not eligible to pay using our Pay Later option. If you have any questions regarding payment, please contact Klarna customer support.


    When paying by PayPal, Monki reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. Monki reserves the right to deny any purchase.


    You are obliged to submit a correct e-mail address and to inform Monki if your e-mail address changes.

    Please note that we are unable to accept gift cards and merchandise cards as forms of payments via Monki.

    Legally required documents are sent to you when paying for the goods.

    8. Our Liability

    Nothing in these Terms shall exclude or limit Monki liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

    We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

    Monki is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

    Our maximum liability to you for any loss or damage arising in connection with your order on Monki shall be limited to the total price of your order.

    9. Colors

    We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.

    10. Guarantee

    If there are defects in the goods you have purchased, Monki abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

    11. Assignment

    Monki reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.  

    12. Severance

    If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

    13. Ownership of rights

    All intellectual property rights, such as trademarks and copyrights at Monki remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of Monki or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Monki.

    14. Company Information

    Monki H&M Hennes & Mauritz AG
    Uriniastrasse 31
    CH-8001 Zurich
    Registration number: CHE-101-333.829
    Tax number: CHE-101.333.829 MWST
    Contact Details: Monki Customer Service
    Email: (German speaking agents), (English speaking agents)
    Phone: +41 43 588 2220 (International call charges apply and mobile phone prices may vary)

    1. Overview
    Welcome to the community of Monki! These Terms of Use (“Terms”) govern the use of the communication service (the "Service") on Monki's web site, available by desktop or mobile web, or smartphone application, (the “Site”) controlled by H & M Hennes & Mauritz GBC AB. Monki is a brand owned by the H & M Hennes & Mauritz AB (“we,” “us” or “Monki”).  

    The Service gives you a possibility to communicate privately with outher users and publicy in forums on the Site. Your use of the Service is governed by these Terms.  By using the Service, you agree to be bound by these Terms. We reserve the right to update or modify these Terms at any time by providing you with at least 14 days' notice. We also reserve the right to make minor correction to the Services withput providing notice, given that such corerection or change will not adversely affect your responsiblities or the Service as such. If you do not agree to these Terms, please do not use or access the Service. Your use of the Service constitutes your agreement to follow and be bound by these Terms. 

    By accepting these Terms, you certify that you are 18 years of age or older. If you are under the age of 18 but at least 16 years of age, you may use this website only under the supervision of a parent or legal guardian who agrees to be bound by these terms and conditions.

    2. Content Permission & Restrictions
    Unless otherwise noted, the design of the Site, including the software, source code, text, images and all other content and materials that are part of the Site (collectively, “Content”) are copyrights, trademarks, trade dress or other intellectual properties owned, controlled or licensed by us. The Content is intended solely for your personal and non-commercial use. No right, title or interest in any Content is granted or transferred to you as a result of your use of the Site or the Service.  

    Certain parts of the Site and Service may allow you to share Content with your friends on social media platforms. These features grant you a limited license to display the Content as directed, and you understand that you have no other right, title or interest in or to the Content.  

    Except as noted herein, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, any of the Content or the Site or the Service. Your misuse of the Content is strictly prohibited and may subject you to liability under federal, state or international laws. 

    3. Accuracy of Information on the Site
    We do our best to ensure that information on the Site is complete, accurate and current. Despite our efforts, however, information on the Site may occasionally be inaccurate, incomplete or out of date. We do not warrant the accuracy or completeness of the information, content or materials provided through the Site. 

    The inclusion of any products or service on the Site at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

    4. Email Communication 
    By creating an account for the Service, you understand that we may send you communications to notify you of activity linked to your account, such as answers to questions you have asked in a chat forum. You agree to receive such communications from us. To stop receiving these emails you may, at any moment, ask us to delete your account on the community platform.

    5. User Comments 
    Although User Comments may be posted on the Site, the posting of those submissions does not constitute our endorsement of such User Comments. We are not responsible or liable for any claim, including, without limitation, loss or injury to real, tangible, or intellectual property, violations of personal privacy or privacy rights, actual, consequential or punitive damages, personal injury, or wrongful death made in connection with User Comments. We reserve the right to remove any User Comments that we deem to be in violation of the above.

    6. Links to Third Party Sites and vendors 
    The Site may include links to other websites maintained by third parties. These links are provided to you solely as a convenience, and the inclusion of these links to third party websites does not imply endorsement by us of the content or materials on these websites. Your access to these third party websites is at your own risk and we will have no liability arising out of or related to such websites or your access to or use of such websites.

    Any vendor that may from time to time be referred to by us, on our site, is an independent contractor. We do not have any commercial relation with the vendors. Any commercial, or other, relation that you chose to enter into with anyone of the vendors that we at times may link to on the Site, is goverened by that vendor's relevant Terms and conditions and Privacy policies. We do not assume any liability for purchases of services or products, or the processing of personal data that results from your interaction with the relevant vendor.

    7. Prohibited Uses of Service
    You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the Site or Service, or which impacts the security of the Site, or (iii) employ any device or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the Site, or to copy content from the Site.

    8. Registration, Accounts and Passwords
    You are responsible for the personal protection and security of any password or username that you may use to access the Site and Service. You are responsible for all activity conducted on the Site and when useing the Service that can be linked or traced back to your username or password. You are obligated to immediately report a lost or stolen password or username to our Customer Service.  

    If you believe someone has used your password or account without your authorization, you must notify Customer Service immediately. We reserve the right to access and disclose any information including, without limitation, user names of accounts and other information to comply with applicable laws and lawful government requests. 

    9. Disclaimer of Warranty & Limitation of Liability:


    10. Indemnification
    You agree to indemnify and hold us, our directors, officers, employees, agents, affiliates and subsidiaries harmless from and against any and all claims, damages, costs and expense, including attorney fees, arising from or related to your use of this Site or Service or from breach of these Terms.

    11. Jurisdiction
    These Terms shall be construed in accordance with the laws where you have your residence, without regard to any conflict of law provisions. The waiver of any provision of these Terms shall not be considered a waiver of any other provision or of our right to require strict observance of each of the terms herein. If any provision of these Terms is found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full force and effect. 

    12. Dispute Resolution
    If you have a problem with your account, and were not able to settle the complaint with our Customer Service, then you can submit your complaint to the EU’s online dispute resolution platform (the “ODR platform”). The ODR platform offers consumers and traders within the EU with the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. This single entry point is designed to be a user-friendly and interactive website, available in all EU official languages and free of charge. Using the ODR platform the consumer and the trader can find a dispute resolution body and then go through the process of finding a solution to the consumer’s complaint. The ODR platform is available here:

    13. Privacy Statement
    We are committed to protecting the privacy of the visitors to the Site and users of the Service. For information on how information is collected, used, or disclosed by us in connection with your use of the Site and Service, please consult our Privacy Notice.

    14. Customer Service
    If you do not understand any of the foregoing Terms or if you have any questions or comments, please contact our Customer Service team by e-mail at or visit Contact us

    15. Company Information
    H & M Hennes & Mauritz GBC AB
    Registered office: Mäster Samuelsgatan 46 A, 106 38 Stockholm, Sweden
    Registered number: 556070-1715

    Effective Date: 2019-10-01
    Last Updated: 2019-10-01



    Terms and Conditions Monki Live Chat
    These Terms and Conditions (the “Terms”) are applicable when you join the Monki Live Chat (the “Chat”) provided by H & M Hennes och Mauritz GBC AB (“Monki”). These Terms apply during a Session and terminates as soon as the User stops using the Chat or the Session ends.    

    1. Definitions
    User” or “you” means you as a consumer, when you join and use the Chat.

    Content” means all data and information which is uploaded, published and transferred through the Chat by you as a User.

    Monki”, “we” or “us” means H & M Hennes och Mauritz GBC AB that provides the Chat.

    Session” means the time period during which you as a User can use the Chat. 

    2. The Chat
    Monki grants the User a non-exclusive, non-transferable, personal use only, limited, revocable end-user license to connect to and use the Chat during the Session.

    The use of the Chat is at the sole risk of the User and the Chat is provided on an “as is” and “as available” basis.

    Monki does not warrant that (i) the Chat will meet your requirements or expectations, (ii) the Chat will be delivered uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the Chat will be accurate or reliable, (iv) any errors in the Chat will be corrected.

    Technical support is provided on a best-effort basis by our Customer Service.

    Monki may stop, remove, modify, or add to the Chat (or features within the Chat) at Monki’s sole discretion. Any new, changed, or removed features are subject to the Terms.

    3. User responsibilities 
    The User must be over the age of 16 to join and use the Chat.

    The User is liable for using the Chat in accordance with these Terms and for the intended purpose.

    Access to and use of the Chat requires the User to be connected to the Internet and to use technical equipment suitable to connect to the Chat from time to time. The User is responsible for the network connection required to use the Chat.

    You undertake not to use the Chat in a way that the equipment used to provide and use the Chat or other data communication is prevented or disrupted. The User shall not force or circumvent any electronic obstacles or protection that has been implemented to protect the Chat. The User shall not in any way modify, decompile, reverse engineer, disassemble, employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) or reproduce the Chat. The User undertakes not to try to gain access to information that is included in the Chat or in any third party system connected to the Chat to the extent such information is not publicly available or intended for the public.

    The Chat is open for all that participate in the Chat, which means that all participants will see your comments.

    You must refrain from any comments which may constitute harassment, defamation, abuse, threat, racism, sexism or make comments that induce or promote actions which may be illegal.

    You may not spam or use CAPS excessively and you must use a civil tone in all your posts/messages and refrain from using profanities or curse.

    Advertising is forbidden including advertising for other chats, blogs, or any social media.

    You are solely responsible for the comments you post, and you agree to indemnify and hold us harmless for any cost and/or damages, including damages for copyright infringement, that we incur as a result of your comments.

    You acknowledge and agree that we, at any time and without informing you first, may delete your comments and/or ban you from the Chat if we in our discretion determine that (i) you post comments that we must, under current legislation, delete, (ii) violate these rules or (iii) your comments in any other have a negative influence on the Chat.

    Monki owns the right to use the Content in order to e.g. improve, develop and amend the Chat, and to produce statistics and other information for the purpose of improving and developing the Chat.

    Monki reserves the right to immediately bar access to the Chat of any User who violates this provision or any other provision in these Terms.

    4. Monki’s liability, governing law and disputes     
    Monki shall not be liable for (i) disruptions caused by the User’s use of equipment or software, (ii) disruptions caused by the User’s amendments or adjustments of the Chat, or as a result of other circumstances outside Monki’s control, or (iii) inaccessibility or disruption of the Chat caused by the User’s network connection.

    These Terms are governed, interpreted and applied in accordance with the laws of Sweden. However, if the User is resident in another location than Sweden these Terms can be subject to mandatory consumer protection laws and regulations in force in the location of residence which may provide the User additional rights.

    If you have a complaint regarding the Chat please contact our Customer Service. If Monki and you are not able to settle the complaint directly you can submit your complaint to the EU online dispute resolution platform at

    In the event that a solution cannot be reached the competent authorities to settle the matter are the courts in the location of the User’s residence.

    Amendments to these Terms may be done from time to time. Therefore, make sure to visit them every time before you join the Chat.    

    5. Company Information
    H & M Hennes & Mauritz GBC AB
    Registered office: Mäster Samuelsgatan 46 A, 106 38 Stockholm, Sweden
    Registered number: 556070-1715

    Effective Date: 2019-10-09
    Last Updated: 2019-10-09