Our online store is up and running as usual (yay!), with strict safety routines in place at our warehouse.

Due to the current restrictions, please note it is taking us a little longer to deliver your orders and process your returns.

Pls check out the tabs above with payment & deliveryreturn & refund and other helpful infoOr select your location below for Customer Service contact details.

For questions regarding your payment please contact Klarna.

Love, Monki ❤
 

Please note: our customer service team communicates in German.

PHONE 0800 6648194
Free of charge within Germany.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.

CUSTOMER SERVICE – OPENING HOURS
Weekdays 08:00 - 21:00 CET
Saturday 09:00 - 17:00 CET
Sunday 09:00 - 17:00 CET

EMAIL kundenservice.de@monki.com
Our goal is to answer your email within 24 hours

Please kindly note: During high season and sales, our answering times might take a little longer.

 

COMPANY INFORMATION

Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

Monki Fabric Sales AB & Co. KG Germany
Spitalerstrasse 12, 20095 Hamburg, Germany.

Registered number: 27/606/00183
VAT no. DE815109106