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    Our online store is open 24/7 for you to get ur Monki fix.

     

    What Delivery Locations Can I choose?
    We offer several delivery options depending on your location. 
    Enter your preferred delivery address at the checkout or select a convenient parcel shop. If someone picks up a parcel on your behalf, they must bring your ID, the pick-up code, and their own ID.

    Track Your Order
    Once your order is shipped, we will send you a shipment confirmation email with a tracking link. You can also track it under ‘Orders’ when you log in to My Account.

    Delivery Restrictions
    Items ordered can only be delivered to persons 18 years or older, with an address in Germany. We do not ship to the overseas territories (Island Helgoland and area of Busingen). Certain items have transportation restrictions, and cannot be shipped to some locations. Read more here.

    Undeliverable Parcels
    If your order cannot be delivered it will be returned to Monki.

    Ordering From Abroad
    To order whilst abroad, visit the Monki website of the country you are in and provide a local delivery address at checkout.


    PAYMENT

    Payment options  

    You can choose to pay using the payment methods offered by Klarna detailed below, or, checkout with Paypal.

    PayPal 
    We will take payment from your credit debit card via your Paypal account when your order is dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.

    Klarna 
    PAY NOW
    – You can pay using a VISA, Mastercard or AMEX card. In Germany you may also choose to shop using other direct banking options which will be available at checkout. Payment will be taken from your bank account as soon as your order is confirmed.

    PAY LATER – Customers in Germany can choose to buy now and pay later. This option will be shown to you at checkout depending on your eligibility. If you are not eligible you will still see Pay Now options. You will receive information on how and when to pay when your order has been dispatched.

    MONTHLY FINANCING
    – Customers in Germany can choose to open an account with Klarna and receive monthly statements based on the option you chose. This option will be shown at checkout depending on your eligibility. If you are not eligible you will still see Pay Now option. You will receive account information when your order is dispatched.

    *Please note that Monki cannot provide details of why you are not being eligible to pay using our Pay Later or Monthly Financing options. If you have any questions regarding payment, please contact  Klarna customer support.

    Secure payment 
    In cooperation with Klarna we offer direct payment, invoice or installment. More information regarding Klarna payment & refund options could be found at Klarna.

    What delivery options do I have?
    Standard delivery is free for orders over €50. We will deliver your purchase within 3-4 working days after receiving your order confirmation.

    Standard Home Delivery (€5)
    Standard Climate Smart Home Delivery (€5)
    Standard Pickup Location (€3)
    Standard Parcel Locker Location (€3)

    We also offer Express Delivery for orders placed before 11:00 p.m. Sunday to Thursday. Orders placed after this will be delivered within two working days. This excludes Saturday, Sunday and public holidays.

    Express Home Delivery (€8)
    Express Home Evening Delivery (€7) 
    Express Pickup Location (€10)
    Orders must be placed before 2:30 p.m. Monday to Friday.
    Express Locker Delivery (€6)

    During high season and sale periods, Express delivery might be unavailable.