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    Our online store is open 24/7 for you to get ur Monki fix.

    Select your country from the list below to see your local delivery & payment information.

    All standard delivery times can be found on this page. The available shipping methods, cost, and current delivery time of your order will be shown at the checkout

    For delivery cap see list below.

    What Delivery Locations Can I choose?
    We offer several delivery options depending on your location. For full details select your location in the list below.
    Enter your preferred delivery address at the checkout or select a convenient parcel shop. If someone picks up a parcel on your behalf, they must bring your ID, the pick-up code, and their own ID.

    Track Your Order
    Once your order is shipped, we will send you a shipment confirmation email with a tracking link. You can also track it under ‘Orders’ when you log in to My Account.

    Delivery Restrictions
    Items ordered can only be delivered to persons 18 years or older, with an address in your selected market. Delivery location exclusions are listed below.

    Undeliverable Parcels
    If your order cannot be delivered it will be returned to Monki.

    Ordering From Abroad
    To order whilst abroad, visit the Monki website of the market you are in and provide a local delivery address at checkout.


    Payment options 
    You can choose to pay using the payment methods offered by Klarna detailed below, or, checkout with Paypal.

    We will take payment from your credit debit card via your Paypal account when your order is dispatched. For further information about PayPal or to create a PayPal account please visit


    PAY NOW – You can pay using a VISA or Mastercard card in any of our shipping destinations. In Germany you may also choose to shop using other direct banking options which will also be available at checkout. Payment will be taken from your bank account as soon as your order is confirmed.

    PAY LATER – Customers in Germany can choose to buy now and pay later. This option will be shown to you at checkout depending on your eligibility. If you are not eligible you will still see Pay Now options. You will receive information on how and when to pay when your order has been dispatched.

    *Please note that Monki cannot provide details of why you are not be eligible to pay using our Pay Later option. If you have any questions regarding payment, please contact Klarna customer support.

    Secure payment
    In cooperation with Klarna we offer direct payment, invoice or installment. More information regarding Klarna payment & refund options could be found at Klarna.


    All standard delivery times can be found on this page. The available shipping methods, cost, and current delivery time of your order will be shown at the checkout.

    What delivery options do I have?
    Standard delivery is free for orders over €50. We will deliver your purchase within 3-4 working days (Mon-Fri) after receiving your order confirmation.​

    Standard Home Delivery (€4.90), Hermes (€3.90)
    Standard Pickup Location (€2.90), Hermes (€3.90)

    We also offer Express Delivery (1-2 days) for orders placed before 6:30 p.m. Monday to Friday. Orders placed after this will be delivered within two working days. This excludes Saturday, Sunday and public holidays.

    Express Home Delivery (€3.90)
    Express Pick-Up Location (€7.90)

    During high season and sale periods, Express delivery might be unavailable.