Pls check out the tabs above with payment & delivery, return & refund and other helpful info. Or select your location below for Customer Service contact details.
For questions regarding your payment please contact Klarna.
Please note: our customer service team communicates in German.
PHONE 0800-700078
(Free of charge from within Austria)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 8:00 - 21:00 CET
Saturday 9:00 - 17:00 CET
Sunday 9:00 - 17:00 CET
EMAIL kundenservice.at@monki.com
Our goal is to answer your email within 24 hours
Please kindly note: During high season and sales, our answering times might take a little longer
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz GesmbH
Kirchengasse 6/6, 1070 Vienna, Austria.
Registered number: 100897d
VAT no. ATU19401608
Please note: our customer service team communicates in English.
If you want to write to us, the easiest way to get the support you need is via Messenger.
PHONE: +44 (0) 343 487 8781
(International call charges apply and mobile phone prices may vary)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
EMAIL: customerservice@monki.com
Our goal is to answer your email within 24 hours
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46A, 106 38 Stockholm.
Registered number: 5560701715
VAT no. BE0890978157
Please note: our customer service team communicates in English.
CHAT: Contact us on Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
PHONE: 0249 175 30
(Landline call charges apply and mobile phone prices may vary)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
EMAIL: customerservice@monki.com
Our goal is to answer your email within 24 hours
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46A, 106 38 Stockholm.
Registered number: 5560701715
VAT no. SK4020189074
Please note: our customer service team communicates in English.
CHAT: Contact us on Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
PHONE: 0130 008 59
(Landline call charges apply and mobile phone prices may vary)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
EMAIL: customerservice@monki.com
Our goal is to answer your email within 24 hours
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46A, 106 38 Stockholm.
Registered number: 5560701715
VAT no. SK4020189074
Please note: our customer service team communicates in English.
CHAT: Contact us on Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
PHONE: 0220 309 82
(Landline call charges apply and mobile phone prices may vary)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
EMAIL: customerservice@monki.com
Our goal is to answer your email within 24 hours
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46A, 106 38 Stockholm.
Registered number: 5560701715
VAT no. SK4020189074
Please note: our customer service team communicates in English.
CHAT: Contact us on Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
PHONE: +44 (0) 343 487 8781
(International call charges apply and mobile phone prices may vary)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
EMAIL: customerservice@monki.com
Our goal is to answer your email within 24 hours
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46A, 106 38 Stockholm.
Registered number: 5560701715
VAT no. CZ681756304
Please note: our customer service team communicates in English.
CHAT: Contact us on Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
PHONE: 78775355 within Denmark
(Landline call charges apply and mobile phone prices may vary)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
EMAIL: customerservice@monki.com
Our goal is to answer your email within 24 hours
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46A, 106 38 Stockholm.
Registered number: 5560701715
VAT no. DK12374119
Please note: our customer service team communicates in English.
CHAT: Contact us on Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
PHONE: 0660 50 39
(Landline call charges apply and mobile phone prices may vary)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
EMAIL: customerservice@monki.com
Our goal is to answer your email within 24 hours
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46A, 106 38 Stockholm.
Registered number: 5560701715
VAT no. SK4020189074
Please note: our customer service team communicates in English.
CHAT: Contact us on Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
PHONE: + 358 (0) 9 3158 1614 within Finland
(Landline call charges apply and mobile phone prices may vary)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
EMAIL: customerservice@monki.com
Our goal is to answer your email within 24 hours
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46A, 106 38 Stockholm.
Registered number: 5560701715
VAT no. FI21164397
Please note: our customer service team communicates in English.
CHAT: Contact us on Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
PHONE: +44 (0) 343 487 8781
(International call charges apply and mobile phone prices may vary)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
EMAIL: customerservice@monki.com
Our goal is to answer your email within 24 hours
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46A, 106 38 Stockholm.
Registered number: 5560701715
VAT no. FR69498081827
Please note: our customer service team communicates in English.
CHAT: Contact us on Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
PHONE: 0211 198 48 00
(Landline call charges apply and mobile phone prices may vary)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
EMAIL: customerservice@monki.com
Our goal is to answer your email within 24 hours
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46A, 106 38 Stockholm.
Registered number: 5560701715
VAT no. SK4020189074
Please note: our customer service team communicates in English.
CHAT: Contact us on Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
PHONE: +44 (0) 343 487 8781
(International call charges apply and mobile phone prices may vary)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
EMAIL: customerservice@monki.com
Our goal is to answer your email within 24 hours
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46A, 106 38 Stockholm.
Registered number: 5560701715
VAT no. HU26962951
Please note: our customer service team communicates in English.
CHAT: Contact us on Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
PHONE: +44 (0) 343 487 8781
(International call charges apply and mobile phone prices may vary)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
EMAIL: customerservice@monki.com
Our goal is to answer your email within 24 hours
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 8:00 - 21:00 GMT
Saturday 9:00 - 18:00 GMT
Sunday 9:00 - 17:00 GMT
Please kindly note: During high season and sales, our answering times might take a little longer.
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz (Ireland) Limited
25/28 North Wall Quay, Dublin 1, Ireland.
Registered number: 396507
VAT no. IE6416507H
Please note: our customer service team communicates in English.
CHAT: Contact us on Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
PHONE: +44 (0) 343 487 8781
(International call charges apply and mobile phone prices may vary)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
EMAIL: customerservice@monki.com
Our goal is to answer your email within 24 hours
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46A, 106 38 Stockholm.
Registered number: 5560701715
VAT no. IT00121719991
Please note: our customer service team communicates in English.
CHAT: Contact us on Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
PHONE: 0686 882 59
(Landline call charges apply and mobile phone prices may vary)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
EMAIL: customerservice@monki.com
Our goal is to answer your email within 24 hours
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46A, 106 38 Stockholm.
Registered number: 5560701715
VAT no. SK4020189074
Please note: our customer service team communicates in English.
CHAT: Contact us on Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
PHONE: +521 402 17
(Landline call charges apply and mobile phone prices may vary)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
EMAIL: customerservice@monki.com
Our goal is to answer your email within 24 hours
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46A, 106 38 Stockholm.
Registered number: 5560701715
VAT no. SK4020189074
Please note: our customer service team communicates in English.
CHAT: Contact us on Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
PHONE: 0278 674 21
(Landline call charges apply and mobile phone prices may vary)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
EMAIL: customerservice@monki.com
Our goal is to answer your email within 24 hours
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46A, 106 38 Stockholm.
Registered number: 5560701715
VAT no. SK4020189074
Please note: our customer service team communicates in English.
CHAT: Contact us on Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
PHONE: 0900-2021862 within Netherlands
Calls cost 0,075€ per call.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
EMAIL: customerservice@monki.com
Our goal is to answer your email within 24 hours
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz Netherlands B.V
Kalverstraat 112, 1012PK Amsterdam, Netherlands.
Registered number: 009294703
VAT no. NL009294703B01
Please note: our customer service team communicates in English.
CHAT: Contact us on Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
PHONE: 239 66922 within Norway
(Landline call charges apply and mobile phone prices may vary)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
EMAIL: customerservice@monki.com
Our goal is to answer your email within 24 hours
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz AS
Registered office: Karl Johans gate 16C, 0154, Oslo, Norway
Registered number: 912618900
VAT no. NO912618900
Please note: our customer service team communicates in English.
CHAT: Contact us on Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
PHONE: +44 (0) 343 487 8781
(International call charges apply and mobile phone prices may vary)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
EMAIL: customerservice@monki.com
Our goal is to answer your email within 24 hours
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46A, 106 38 Stockholm.
Registered number: 5560701715
VAT no. PL5262958238
Please note: our customer service team communicates in English.
CHAT: Contact us on Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
PHONE: +44 (0) 343 487 8781
(International call charges apply and mobile phone prices may vary)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
EMAIL: customerservice@monki.com
Our goal is to answer your email within 24 hours
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46A, 106 38 Stockholm.
Registered number: 5560701715
VAT no. PT980369312
Please note: our customer service team communicates in English.
CHAT: Contact us on Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
PHONE: 0316 301 812
(Landline call charges apply and mobile phone prices may vary)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
EMAIL: customerservice@monki.com
Our goal is to answer your email within 24 hours
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46A, 106 38 Stockholm.
Registered number: 5560701715
VAT no. SK4020189074
Please note: our customer service team communicates in English.
CHAT: Contact us on Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
PHONE: +44 (0) 343 487 8781
(International call charges apply and mobile phone prices may vary)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
EMAIL: customerservice@monki.com
Our goal is to answer your email within 24 hours
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46A, 106 38 Stockholm.
Registered number: 5560701715
VAT no. SK4020189074
Please note: our customer service team communicates in English.
CHAT: Contact us on Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
PHONE: +44 (0) 343 487 8781
(International call charges apply and mobile phone prices may vary)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
EMAIL: customerservice@monki.com
Our goal is to answer your email within 24 hours
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46A, 106 38 Stockholm.
Registered number: 5560701715
VAT no. SI38252538
Please note: our customer service team communicates in English.
CHAT: Contact us on Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
PHONE: +44 (0) 343 487 8781
(International call charges apply and mobile phone prices may vary)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
EMAIL: customerservice@monki.com
Our goal is to answer your email within 24 hours
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm,Sweden.
Monki H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46A, 106 38 Stockholm.
Registered number: 5560701715
VAT no. ESN0302078A
Our customer service team communicates in Swedish via phone:
PHONE: +46313089111
This is the quickest way to get the help you need!
Calls are free of charge. Our goal is to answer your call within 2 minutes.
Alternatively, you can use our English-speaking option:
CHAT: Contact us on Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
EMAIL: customerservice@monki.com
Our goal is to answer your email within 24 hours
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz Sverige AB
Mäster Samuelsgatan 46A, 106 38 Stockholm.
Registered number: 556151-2376
VAT no. SE556151237601
Please note: our customer service team communicates in English.
CHAT:
The Quickest way to reach us is to chat with us, you will see the ‘Live Chat’ bubble in the bottom right of the screen.
CUSTOMER SERVICE CHAT HOURS:
Monday – Friday: 08:00 – 20:30 GMT
Saturday - Sunday: 09:00 - 16:30 GMT
PHONE: 0343 4878781
(Calls from a UK landline will be at the basic national call rate – mobiles may vary, please check with your provider.)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
FACEBOOK MESSENGER: Contact us on Messenger
If you would prefer you can also contact us on Messenger.
EMAIL: Customerservice@monki.com
Our goal is to answer your email within 24 hours
PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.
CUSTOMER SERVICE – OPENING HOURS
Weekdays 8:00 - 21:00 GMT
Saturday 9:00 - 18:00 GMT
Sunday 9:00 - 17:00 GMT
Please kindly note: During high season and sales, our answering times might take a little longer.
COMPANY INFORMATION
Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.
Monki H&M Hennes & Mauritz UK Limited
1st Floor, 25 Argyll Street, London, W1F7TS United Kingdom.
Registered number: '01413450
VAT no. GB243070692