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    DELIVERY RESTRICTIONS

    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    Due to transportation restrictions, we can’t deliver any dangerous goods to following places right now:

    To all locations in Finland, to Corsica in France, to the islands in Germany that don’t have a bridge connection, to Gotland in Sweden and to following islands in United Kingdom: Northern Ireland, Isle of Wight, Isle of Man, Shetland Islands, Orkney Islands, Scilly Islands and the Scottish Isles.

     

    RETURN RESTRICTIONS

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return or exchange dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.