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    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call 0800-700078 (free of charge from within Austria). English speaking customer service.

    Schlichtung für Verbrauchergeschäfte
    Mariahilfer Straße 103, Stiege 1, Top 18
    Wien, 1060
    AUSTRIA

    http://www.verbraucherschlichtung.at
    http://www.ombudsmann.at

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Service de Médiation pour le Consommateur 
    North Gate II, Boulevard du Roi Albert II, 8 
    Bruxelles, 1000 
    BELGIUM

    http://www.mediationconsommateur.be

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Ceská obchodní inspekce 
    Stepanska 15 
    Praha, 12000 
    CZECH REPUBLIC

    http://www.coi.cz

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call 78775355. Landline call charges apply and mobile phone prices may vary. English speaking customer service.

    Konkurrence- og Forbrugerstyrelsen
    Carl Jacobsens Vej 35 
    Valby, 2500  
    DENMARK

    http://www.forbrug.dk

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call + 358 (0) 9 3158 1614. Landline call charges apply and mobile phone prices may vary. English speaking customer service.

    Kuluttajariitalautakunta
    Hämeentie 3, PL 306 
    Helsinki, 00531 
    FINLAND

    http://www.kuluttajariita.fi

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Médiateur du commerce coopératif et associé
    77, rue de Lourmel 
    Paris, 75015 
    FRANCE

    http://www.mcca-mediation.fr

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call 0800 6648194 (free of charge within Germany). English speaking customer service.

    Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V.
    Straßburger Str. 8
    Kehl, 77694
    GERMANY

    https://www.verbraucher-schlichter.de

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Budapesti Békélteto Testület
    Krisztina krt. 99. 
    Budapest, 1016  
    HUNGARY

    http://www.bekeltet.hu/

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Dublin District Small Claims Office (or the local District Court Office in the area where you live), 1st Floor
    Áras Uí Dhálaigh, Inns Quay
    Dublin 7, D07 N972
    IRELAND

    http://www.courts.ie/courts.ie/Library3.nsf/PageCurrentWebLookUpTopNav/Small%20Claims%20Procedure

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Camera Arbitrale di Milano
    Via Meravigli 7
    Milano, 20123
    ITALY

    http://www.risolvionline.com    

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call 0900-2021862. Calls cost 0,075 € per call. English speaking customer service.

    Stichting Geschillencommissies voor Consumentenzaken* 
    Bordewijklaan 46 
    Den Haag, 2591RX 
    NETHERLANDS

    http://degeschillencommissie.nl

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    Unfortunately, Alternative dispute resolution is currently not available in Poland.

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Centro Nacional de Informação e Arbitragem de Conflitos de Consumo* 
    Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide 
    Lisboa, 1099032 
    PORTUGAL

    http://www.arbitragemdeconsumo.org

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Spolocnost ochrany spotrebitelov (S.O.S) Poprad 
    Bajkalská 2335/3 
    Poprad, 05801
    SLOVAKIA

    http://www.sospotrebitelov.sk

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    Evropski center za reševanje sporov
    Tomsiceva ulica 6
    Ljubljana, 1000 
    SLOVENIA

    http://www.ecdr.si

    Unfortunately, Alternative dispute resolution is currently not available in Spain.

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call 0771-404049. Landline call charges apply and mobile phone prices may vary. English speaking customer service.

    Allmänna reklamationsnämnden
    Box 174 
    Stockholm, 10123 
    SWEDEN

    http://www.arn.se

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715

    ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

    This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with Monki (a brand within the H&M group).

    What is ADR?

    ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

    ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

    How do I submit a complaint using the ADR process?

    If you have any question or want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

    Call 0343 4878781. Calls from a UK landline will be at the basic national call rate – mobiles may vary, please check with your provider.

    Small Claims Mediation(UK) Ltd.
    33 Leicester Road 
    Leicester, LE84GR 
    UNITED KINGDOM
    http://www.small-claims-mediation.co.uk

    This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes). http://ec.europa.eu/consumers/odr/

    H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46 A
    106 38 Stockholm
    SWEDEN

    Registered number: 556070-1715