My Items (0)

Back to Shop
    Welcome to Monki!
    Sign up for our newsletter here – get 10% off. Note that we use cookies.

    1. General
    The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Monki through H&M Hennes & Mauritz GesmbH, hereinafter referred to as “Monki”, ”us ” or ”we”, at the Monki website, mobile website, or telephone (jointly referred to as ”monki.com”).

    By using monki.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

    Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in Austria, excluding mail forwarding companies, can place an order. Monki and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. Read more about it under  Payment & delivery.

    The inclusion of any products or services on monki.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

    We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on monki.com at the time you place your order.

    Monki want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the hm.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

    2. Prices and delivery charges
    The prices displayed at monki.com include the statutory Value Added Tax but does not include a delivery charge.

    The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard delivery fee is 5€. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.

    3. Ordering/conclusion of contract
    The ordering options are available to you via monki.com or telephone. Please visit our  Payment & delivery page for further information.

    Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact Monki Customer Service who will settle the refund.

    Any order must total at least 5 EUR (after deduction of discounts) in order to be processed.

    4. Delivery
    Monki exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.

    Monki endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 3 to 4 working days following confirmation of an order unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

    Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details. Read more about it under  Payment & delivery.

    If your order does not arrive by the scheduled date, please contact Monki Customer Service via telephone 0800-700078 (free of charge from within Austria) or via email customerservice@monki.com.

    Please visit our  Contact us page for further information.

    5. Withdrawal of Order

    You may cancel or return your order from the date you place the order until 30 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include the standard delivery cost. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. Read more about it on our  Return & refund page.

    If you wish to cancel or return your order, please provide us with notice in writing either via email to kundenservice.at@monki.com, or by post, preferably by using the pre-printed return form in your parcel; or by sending a letter to "Monki Customer Service" PO Box 24005 EDINBURGH EH1 9AG United Kingdom and return the item(s) to us as set out in section 6 (Returns) below within the 30-day period set forth in section 5.1 above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the faulty items. Another payment method may be used for the refund, provided that you consent to such a change; in any case this will not generate any additional charges. Read more on our Return & refund page.

    If the item you have received is defective, please notify Monki promptly and return the item in accordance with section 6 (Returns) below. Monki will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.

    In the event of an error in connection with any products or services displayed through monki.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), Monki reserves the right to cancel any order prior to the time it is delivered to you.

    6. Returns
    Monki guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition as they were when you received them. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

    All our parcels contain a pre-printed return form for you to use if you decide to return any items. Read more about it on our  Return & refund page.

    Drop off your items to be returned at a post office or pick-up point location in Austria. If you prefer to you may also return your item(s) via home collect.

    7. Payment methods
    You can pay for your goods in various ways as set out below.

    Credit card or Payment card
    You can enter your payment details at the time you place your order using a valid credit or payment card (with a VISA or MasterCard logo). The applicable amount will immediately be reserved on your credit/payment card but will not be debited until the goods are dispatched. Monki reserves the right to check the validity of the credit/payment card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

    PayPal
    When paying by PayPal, Monki reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. Monki reserves the right to deny any purchase.

    Others
    You are obliged to submit a correct e-mail address and to inform Monki if your e-mail address changes. Please note that Monki reserves the right to send payment requests to your e-mail address.

    Please note that we are unable to accept gift cards and merchandise cards as forms of payments via monki.com

    You will receive the legally required invoice in the shipping confirmation e-mail.

    8. Our Liability
    Nothing in these Terms shall exclude or limit Monki's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

    We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

    Monki is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

    Our maximum liability to you for any loss or damage arising in connection with your order on monki.com shall be limited to the total price of your order.

    9. Colours
    We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

    10. Guarantee
    If there are defects in the goods you have purchased, Monki abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

    11. Assignment
    Monki reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.  

    12. Severance
    If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

    13. Ownership of rights
    All intellectual property rights, such as trademarks and copyrights at monki.com remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of monki.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Monki.

    14. Company Information
    Monki H&M Hennes & Mauritz GesmbH
    Registered office: Kirchengasse 6/6, 1070 Vienna, Austria.
    Registered number: 100897d
    Contact Details: Monki Customer Service

    Email: customerservice@monki.com
    Phone: 0800-700078 (Free of charge from within Austria). English speaking customer service. 

    1. General
    The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Monki through H&M Hennes & Mauritz (Ireland) Ltd, hereinafter referred to as “Monki”, ”us ” or ”we”, at the Monki website, mobile website, or telephone (jointly referred to as ”Monki”).

    By using monki.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

    Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in Denmark, excluding Faroe Island and Greenland and mail forwarding companies, can place an order. Monki and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. Read more about it under  Payment & delivery.

    The inclusion of any products or services on monki.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

    We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on monki.com at the time you place your order.

    Monki want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the hm.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

    2. Prices and delivery charges
    The prices displayed at monki.com include the statutory Value Added Tax but does not include a delivery charge.

    The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard delivery fee is 45 DKK. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.

    3. Ordering/conclusion of contract
    The ordering options are available to you via monki.com or telephone. Please visit our  Payment & delivery page for further information.

    Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact Monki Customer Service who will settle the refund.

    Any order must total at least 5 Euro (after deduction of discounts) in order to be processed. For Denmark any order must total at least 35 DKK (after deduction of discounts).

    4. Delivery
    Monki exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.

    Monki endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 2 to 3 working days following confirmation of an order unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

    Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details. Read more about it under  Payment & delivery.

    If your order does not arrive by the scheduled date, please contact Monki Customer Service via telephone Denmark 78775355 (free of charge / local rate; call cost may vary depending on the operator) or via email: customerservice@monki.com.

    Please visit our  Contact us page for further information.

    5. Withdrawal of Order
    You may cancel or return your order from the date you place the order until 30 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include the standard delivery cost. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. Read more about it on our  Return & refund page.

    If you wish to cancel or return your order, please provide us with notice in writing either via email to customerservice@monki.com, or by post, preferably by using the pre-printed return form in your parcel; or by sending a letter to Monki Customer Service, PO Box 24005, EDINBURGH, EH1 9AG, U.K.; and return the item(s) to us as set out in section 6 (Returns) below within the 30-day period set forth in section 5.1 above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the faulty items. Another payment method may be used for the refund, provided that you consent to such a change; in any case this will not generate any additional charges. Read more about it on our  Return & refund page.

    If the item you have received is defective, please notify Monki promptly and return the item in accordance with section 6 (Returns) below. Monki will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.

    In the event of an error in connection with any products or services displayed through monki.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), Monki reserves the right to cancel any order prior to the time it is delivered to you.

    6. Returns
    Monki guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition as they were when you received them. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

    All our parcels contain a pre-printed return form for you to use if you decide to return any items. Read more about it on our  Return & refund page.

    Drop off your items to be returned at a post office or pick-up point location.

    7. Payment methods
    You can pay for your goods in various ways as set out below.

    Credit card or Payment card
    You can enter your payment details at the time you place your order using a valid credit or debit card (with a VISA or MasterCard logo). The applicable amount will immediately be reserved on your credit/payment card but will not be debited until the goods are dispatched. Monki reserves the right to check the validity of the credit/payment card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

    PayPal
    When paying by PayPal, Monki reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. Monki reserves the right to deny any purchase.

    Others
    You are obliged to submit a correct e-mail address and to inform Monki if your e-mail address changes. Please note that Monki reserves the right to send payment requests to your e-mail address.

    Please note that we are unable to accept gift cards and merchandise cards as forms of payments via monki.com.

    You will receive the legally required invoice in the shipping confirmation e-mail.

    8. Our Liability
    Nothing in these Terms shall exclude or limit Monki's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

    We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

    Monki is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

    Our maximum liability to you for any loss or damage arising in connection with your order on monki.com shall be limited to the total price of your order.

    9. Colours
    We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

    10. Guarantee
    If there are defects in the goods you have purchased, Monki abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

    11. Assignment
    Monki reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.

    12. Severance
    If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

    13. Ownership of rights
    All intellectual property rights, such as trademarks and copyrights at Monki remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of Monki or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Monki.

    14. Company Information
    Monki H&M Hennes & Mauritz GBC AB
    Registered office: Mäster Samuelsgatan 46 A, 106 38 Stockholm, Sweden.
    Registered number: GBC – 5560701715
    Contact Details: Monki Customer Service

    Email: customerservice@monki.com
    Phone: +46 771-404049. Call costs vary geographically.

    1. General
    The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Monki through H&M Hennes & Mauritz (Ireland) Ltd, hereinafter referred to as “Monki”, ”us ” or ”we”, at the Monki website, mobile website, or telephone (jointly referred to as ”Monki”).

    By using monki.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

    Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in Finland, excluding Aland Island and mail forwarding companies, can place an order. Monki and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. ­ Read more about it under  Payment & delivery.

    The inclusion of any products or services on monki.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

    We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on monki.com at the time you place your order.

    Monki want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the hm.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

    2. Prices and delivery charges
    The prices displayed at monki.com include the statutory Value Added Tax but does not include a delivery charge.

    The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard delivery fee is 5€. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.

    3. Ordering/conclusion of contract
    The ordering options are available to you via monki.com or telephone. Please visit our  Payment & delivery page for further information.

    Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact Monki Customer Service who will settle the refund.

    Any order must total at least 5 EUR (after deduction of discounts) in order to be processed.

    4. Delivery
    Monki exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.

    Monki endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 4 to 6 working days following confirmation of an order unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

    Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details. Read more about it under  Payment & delivery.

    If your order does not arrive by the scheduled date, please contact Monki Customer Service via telephone +358 (0) 9 3158 1614 (free of charge / local rate, call cost may vary depending on the operator) or via email customerservice@monki.com.

    Please visit our  Contact us page for further information.

    5. Withdrawal of Order
    You may cancel or return your order from the date you place the order until 30 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include the standard delivery cost. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. Read more about it on our  Return & refund page.

    If you wish to cancel or return your order, please provide us with notice in writing either via email to customerservice@monki.com, or by post, preferably by using the pre-printed return form in your parcel; or by sending a letter to Monki Customer Service, PO Box 24005, EDINBURGH, EH1 9AG, U.K.; and return the item(s) to us as set out in section 6 (Returns) below within the 30-day period set forth in section 5.1 above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the faulty items. Another payment method may be used for the refund, provided that you consent to such a change; in any case this will not generate any additional charges. Read more about it on our  Return & refund page.

    If the item you have received is defective, please notify Monki promptly and return the item in accordance with section 6 (Returns) below. Monki will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.

    In the event of an error in connection with any products or services displayed through monki.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), Monki reserves the right to cancel any order prior to the time it is delivered to you.

    6. Returns
    Monki guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition as they were when you received them. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

    All our parcels contain a pre-printed return form for you to use if you decide to return any items. Read more about it on our  Return & refund page.

    Drop off your items to be returned at a post office or pick-up point location.

    7. Payment methods
    You can pay for your goods in various ways as set out below.

    Credit card or Payment card
    You can enter your payment details at the time you place your order using a valid credit or debit card (with a VISA or MasterCard logo). The applicable amount will immediately be reserved on your credit/payment card but will not be debited until the goods are dispatched. Monki reserves the right to check the validity of the credit/payment card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

    PayPal
    When paying by PayPal, Monki reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. Monki reserves the right to deny any purchase.

    Others
    You are obliged to submit a correct e-mail address and to inform Monki if your e-mail address changes. Please note that Monki reserves the right to send payment requests to your e-mail address.

    Please note that we are unable to accept gift cards and merchandise cards as forms of payments via monki.com.

    You will receive the legally required invoice in the shipping confirmation e-mail.

    8. Our Liability
    Nothing in these Terms shall exclude or limit Monki's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

    We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

    Monki is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

    Our maximum liability to you for any loss or damage arising in connection with your order on monki.com shall be limited to the total price of your order.

    9. Colours
    We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

    10. Guarantee
    If there are defects in the goods you have purchased, Monki abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

    11. Assignment
    Monki reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.

    12. Severance
    If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

    13. Ownership of rights
    All intellectual property rights, such as trademarks and copyrights at Monki remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of Monki or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Monki.

    14. Company Information
    Monki H&M Hennes & Mauritz GBC AB
    Registered office: Mäster Samuelsgatan 46 A, 106 38 Stockholm, Sweden.
    Registered number: GBC – 5560701715
    Contact Details: Monki Customer Service

    Email: customerservice@monki.com
    Phone: +46 771-404049
    Call costs vary geographically.

    1. General
    The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Monki through Fabric Sales AB & Co. KG Germany, hereinafter referred to as “Monki”, ”us ” or ”we”, at the Monki website, mobile website, or telephone (jointly referred to as ”monki.com”).

    By using monki.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

    Only persons of legal age, 18 years or older, who are not under guardianship, and who do not place orders for their commercial or self-employed activities or for commercial or self-employed activities of a third person, with a permanent physical address in Germany, excluding Island Helgoland and area of Busingen and mail forwarding companies, can place an order. Entrepreneurs in the meaning of § 14 BGB are not authorised to place orders. Please be advised that we do not issue invoices in the meaning of § 14 UStG (German VAT act). Monki and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. Read more about it under  Payment & delivery.

    The inclusion of any products or services on monki.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

    We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on monki.com at the time you place your order.

    Monki want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the hm.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

    2. Prices and delivery charges
    The prices displayed at monki.com include the statutory Value Added Tax but does not include a delivery charge.

    The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard delivery fee is 5€. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.

    3. Ordering/conclusion of contract
    The ordering options are available to you via monki.com or telephone. Please visit our  Payment & delivery page for further information.

    Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact Monki Customer Service who will settle the refund.

    Any order must total at least 5 EUR (after deduction of discounts) in order to be processed.

    4. Delivery
    Monki exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.

    Monki endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 2 to 3 working days following confirmation of an order unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

    Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details. Read more about it under  Payment & delivery.

    If your order does not arrive by the scheduled date, please contact Monki Customer Service via telephone 0800-6648194 (free of charge from within Germany) or via email customerservice@monki.com

    Please visit our  Contact us page for further information.

    5. Withdrawal of Order
    You may cancel or return your order from the date you place the order until 30 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include the standard delivery cost. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. Read more about it on our  Return & refund page.

    If you wish to cancel or return your order, please provide us with notice in writing either via email to kundenservice.de@monki.com, or by post, preferably by using the pre-printed return form in your parcel; or by sending a letter to "Monki Customer Service" PO Box 24005 EDINBURGH EH1 9AG United Kingdom and return the item(s) to us as set out in section 6 (Returns) below within the 30-dayperiod set forth in section 5.1 above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the faulty items. Another payment method may be used for the refund, provided that you consent to such a change; in any case this will not generate any additional charges. Read more about it on our  Return & refund page.

    If the item you have received is defective, please notify Monki promptly and return the item in accordance with section 6 (Returns) below. Monki will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.

    In the event of an error in connection with any products or services displayed through monki.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), Monki reserves the right to cancel any order prior to the time it is delivered to you.

    6. Returns
    Monki guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition as they were when you received them. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

    All our parcels contain a pre-printed return form for you to use if you decide to return any items. Read more about it on our  Return & refund page.

    Drop off your items to be returned at a post office or pick-up point location in Germany. If you prefer to you may also return your item(s) via home collect.

    Monki guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition as they were when you received them. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

    7. Payment methods
    You can pay for your goods in various ways as set out below.

    Credit card or Payment card
    You can enter your payment details at the time you place your order using a valid credit or payment card (with a VISA or MasterCard logo). The applicable amount will immediately be reserved on your credit/payment card but will not be debited until the goods are dispatched. Monki reserves the right to check the validity of the credit/payment card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

    PayPal
    When paying by PayPal, Monki reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. Monki reserves the right to deny any purchase.

    Others
    You are obliged to submit a correct e-mail address and to inform Monki if your e-mail address changes. Please note that Monki reserves the right to send payment requests to your e-mail address.

    Please note that we are unable to accept gift cards and merchandise cards as forms of payments via monki.com

    You will receive the legally required invoice in the shipping confirmation e-mail.

    8. Our Liability
    Nothing in these Terms shall exclude or limit Monki's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

    We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

    Monki is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

    Our maximum liability to you for any loss or damage arising in connection with your order on monki.com shall be limited to the total price of your order.

    9. Colours
    We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

    10. Guarantee
    If there are defects in the goods you have purchased, Monki abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

    11. Assignment
    Monki reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.  

    12. Severance
    If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

    13. Ownership of rights
    All intellectual property rights, such as trademarks and copyrights at monki.com remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of monki.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Monki.

    14. Company Information
    Monki Fabric Sales AB & Co. KG Germany
    Registered office: Spitalerstrasse 12, 20095 Hamburg, Germany.
    Registered number: 27/606/00183
    Contact Details: Monki Customer Service

    Email: customerservice@monki.com
    Phone: 0800 6648194 (Free of charge from within Germany). English speaking customer service.

    1. General
    The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Monki through H&M Hennes & Mauritz (Ireland) Ltd, hereinafter referred to as “Monki”, ”us ” or ”we”, at the Monki website, mobile website, or telephone (jointly referred to as ”monki.com”).

    By using monki.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the terms before placing your order.

    Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in Ireland, excluding mail forwarding companies, can place an order. Monki and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. Read more about it under  Payment & delivery.

    The inclusion of any products or services on monki.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

    We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on monki.com at the time you place your order.

    Monki want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the hm.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

    2. Prices and delivery charges
    The prices displayed at monki.com include the statutory Value Added Tax but does not include a delivery charge.

    The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard delivery fee is 7€. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.

    3. Ordering/conclusion of contract
    The ordering options are available to you via monki.com or telephone. Please visit our Payment & delivery page for further information.

    Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact Monki Customer Service who will settle the refund.

    Any order must total at least 5 EUR (after deduction of discounts) in order to be processed.

    4. Delivery
    Monki exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.

    Monki endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 3 to 5 working days following confirmation of an order unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

    Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details. Read more about it under  Payment & delivery.

    If your order does not arrive by the scheduled date, please contact Monki Customer Service via telephone +44 (0) 343 487 8781 (international call charges apply and mobile phone prices may vary) or via e-mail customerservice@monki.com.

    Please visit our Contact us  page for further information.

    5. Withdrawal of Order

    You may cancel or return your order from the date you place the order until 30 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include the standard delivery cost. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. Read more about it on our  Return & refund page.

    If you wish to cancel or return your order, please provide us with notice in writing either via email to customerservice@monki.com, or by post, preferably by using the pre-printed return form in your parcel; or by sending a letter to "Monki Customer Service" PO Box 24005 EDINBURGH EH1 9AG United Kingdom and return the item(s) to us as set out in section 6 (Returns) below within the 30-dayperiod set forth in section 5.1 above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the faulty items. Another payment method may be used for the refund, provided that you consent to such a change; in any case this will not generate any additional charges. Read more on our  Return & refund page.

    If the item you have received is defective, please notify Monki promptly and return the item in accordance with section 6 (Returns) below. Monki will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.

    In the event of an error in connection with any products or services displayed through monki.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), Monki reserves the right to cancel any order prior to the time it is delivered to you.

    6. Returns
    Monki guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition as they were when you received them. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

    All our parcels contain a pre-printed return form for you to use if you decide to return any items. Read more about it on our  Return & refund page.

    Drop off your items to be returned at a post office or pick-up point location in Ireland. If you prefer to you may also return your item(s) via home collect.

    HOME PICK-UP
    1. Tear off the Return form and fill in the code that best explains the reason for your return.
    2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from Monki.
    3. Book your home pick-up here.

    7. Payment methods
    You can pay for your goods in various ways as set out below.

    Credit card or Payment card
    You can enter your payment details at the time you place your order using a valid credit or payment card (with a VISA or MasterCard logo). The applicable amount will immediately be reserved on your credit/payment card but will not be debited until the goods are dispatched. Monki reserves the right to check the validity of the credit/payment card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

    PayPal
    When paying by PayPal, Monki reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. Monki reserves the right to deny any purchase.

    Others
    You are obliged to submit a correct e-mail address and to inform Monki if your e-mail address changes. Please note that Monki reserves the right to send payment requests to your e-mail address.

    Please note that we are unable to accept gift cards and merchandise cards as forms of payments via monki.com.

    You will receive the legally required invoice in the shipping confirmation e-mail.

    8. Our Liability
    Nothing in these Terms shall exclude or limit Monki's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

    We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

    Monki is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

    Our maximum liability to you for any loss or damage arising in connection with your order on monki.com shall be limited to the total price of your order.

    9. Colours
    We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

    10. Guarantee
    If there are defects in the goods you have purchased, Monki abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

    11. Assignment
    Monki reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.  

    12. Severance
    If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

    13. Ownership of rights
    All intellectual property rights, such as trademarks and copyrights at monki.com remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of monki.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Monki.

    14. Company Information
    Monki H&M Hennes & Mauritz (Ireland) Ltd.
    Registered office: 25/28 North Wall Quay, Dublin 1, Ireland.
    Registered number: 396507
    Contact Details: Monki Customer Service

    Email: customerservice@monki.com
    Phone: +44 (0) 343 487 8781. International call charges apply and mobile phone prices may vary. English speaking customer service.

    1. General
    The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Monki through H&M  Hennes & Mauritz Netherlands B.V., hereinafter referred to as “Monki”, ”us ” or ”we”, at the Monki website, mobile website, or telephone (jointly referred to as ”monki.com”).

    By using monki.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

    Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in the Netherlands, excluding Aruba, Curacao, Sint Maarten, Bonaire, Saba, Sint Eustatius and mail forwarding companies, can place an order. Monki and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. Read more about it under  Payment & delivery.

    The inclusion of any products or services on monki.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

    We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on monki.com at the time you place your order.

    Monki want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the hm.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

    2. Prices and delivery charges
    The prices displayed at monki.com include the statutory Value Added Tax but does not include a delivery charge.

    The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard delivery fee is 5€. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.

    3. Ordering/conclusion of contract
    The ordering options are available to you via monki.com or telephone. Please visit our Payment & delivery page for further information.

    Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact Monki Customer Service who will settle the refund.

    Any order must total at least 5 EUR (after deduction of discounts) in order to be processed.

    4. Delivery
    Monki exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.

    Monki endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 2 to 4 working days following confirmation of an order unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

    Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details. Read more about it under  Payment & delivery.

    If your order does not arrive by the scheduled date, please contact Monki Customer Service via telephone 0900-2021862 (0,075 € per call) or via email customerservice@monki.com. 

    Please visit our Contact us page for further information.

    5. Withdrawal of Order

    You may cancel or return your order from the date you place the order until 30 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include the standard delivery cost. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. Read more about it on our  Return & refund page.

    If you wish to cancel or return your order, please provide us with notice in writing either via email to klantenservice.nl@monki.com, or by post, preferably by using the pre-printed return form in your parcel; or by sending a letter to "Monki Customer Service" PO Box 24005 EDINBURGH EH1 9AG United Kingdom and return the item(s) to us as set out in section 6 (Returns) below within the 30-dayperiod set forth in section 5.1 above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the faulty items. Another payment method may be used for the refund, provided that you consent to such a change; in any case this will not generate any additional charges. Read more about it on our  Return & refund page.

    If the item you have received is defective, please notify Monki promptly and return the item in accordance with section 6 (Returns) below. Monki will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.

    In the event of an error in connection with any products or services displayed through monki.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), Monki reserves the right to cancel any order prior to the time it is delivered to you.

    6. Returns
    Monki guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition as they were when you received them. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

    All our parcels contain a pre-printed return form for you to use if you decide to return any items. Read more about it on our  Return & refund page.

    Drop off your items to be returned at a post office or pick-up point location in Netherlands. If you prefer to you may also return your item(s) via home collect.

    7. Payment methods
    You can pay for your goods in various ways as set out below.

    Credit card or Payment card
    You can enter your payment details at the time you place your order using a valid credit or payment card (with a VISA or MasterCard logo). The applicable amount will immediately be reserved on your credit/payment card but will not be debited until the goods are dispatched. Monki reserves the right to check the validity of the credit/payment card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

    PayPal
    When paying by PayPal, Monki reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. Monki reserves the right to deny any purchase.

    Others
    You are obliged to submit a correct e-mail address and to inform Monki if your e-mail address changes. Please note that Monki reserves the right to send payment requests to your e-mail address.

    Please note that we are unable to accept gift cards and merchandise cards as forms of payments via monki.com

    You will receive the legally required invoice in the shipping confirmation e-mail.

    8. Our Liability
    Nothing in these Terms shall exclude or limit Monki's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

    We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

    Monki is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

    Our maximum liability to you for any loss or damage arising in connection with your order on monki.com shall be limited to the total price of your order.

    9. Colours
    We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

    10. Guarantee
    If there are defects in the goods you have purchased, Monki abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

    11. Assignment
    Monki reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.  

    12. Severance
    If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

    13. Ownership of rights
    All intellectual property rights, such as trademarks and copyrights at monki.com remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of monki.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Monki.

    14. Company Information
    Monki H&M Hennes & Mauritz Netherlands B.V.
    Registered office: Kalverstraat 112, 1012 PK Amsterdam, Netherlands.
    Registered number: 009294703
    Contact Details: Monki Customer Service

    Email: customerservice@monki.com
    Phone: 0900-2021862. Calls cost 0,075 € per call. English speaking customer service.

    1. General
    The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Monki through H&M Hennes & Mauritz Sverige AB, hereinafter referred to as “Monki”, ”us ” or ”we”, at the Monki website, mobile website, or telephone (jointly referred to as ”monki.com”).

    By using monki.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

    Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in Sweden, excluding mail forwarding companies, can place an order. Monki and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. Read more about it under  Payment & delivery.

    The inclusion of any products or services on monki.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

    We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on monki.com at the time you place your order.

    Monki want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the hm.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

    2. Prices and delivery charges
    The prices displayed at monki.com include the statutory Value Added Tax but does not include a delivery charge.

    The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard delivery fee is 30 SEK. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.

    3. Ordering/conclusion of contract
    The ordering options are available to you via monki.com or telephone. Please visit our Payment & delivery page for further information.

    Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact Monki Customer Service who will settle the refund.

    Any order must total at least 50 SEK (after deduction of discounts) in order to be processed.

    4. Delivery
    Monki exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.

    Monki endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 3 to 4 working days following confirmation of an order unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

    Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details. Read more about it under  Payment & delivery.

    If your order does not arrive by the scheduled date, please contact Monki Customer Service via telephone +46 771-404049 (local rate; call cost may vary depending on the operator) or via email customerservice@monki.com

    Please visit our Contact us  page for further information.

    5. Withdrawal of Order
    You may cancel or return your order from the date you place the order until 30 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include the standard delivery cost. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. Read more about it on our  Return & refund page.

    If you wish to cancel or return your order, please provide us with notice in writing either via email to customerservice@monki.com, or by post, preferably by using the pre-printed return form in your parcel; or by sending a letter to "Monki Customer Service" PO Box 24005 EDINBURGH EH1 9AG United Kingdom and return the item(s) to us as set out in section 6 (Returns) below within the 30-dayperiod set forth in section 5.1 above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the faulty items. Another payment method may be used for the refund, provided that you consent to such a change; in any case this will not generate any additional charges. Read more about it on our  Return & refund page.

    If the item you have received is defective, please notify Monki promptly and return the item in accordance with section 6 (Returns) below. Monki will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.

    In the event of an error in connection with any products or services displayed through monki.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), Monki reserves the right to cancel any order prior to the time it is delivered to you.

    6. Returns
    Monki guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition as they were when you received them. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

    All our parcels contain a pre-printed return form for you to use if you decide to return any items. Read more about it on our  Return & refund page.

    Drop off your items to be returned at a post office or pick-up point location in Sweden. If you prefer to you may also return your item(s) via home collect.

    7. Payment methods
    You can pay for your goods in various ways as set out below.

    Credit card or Payment card
    You can enter your payment details at the time you place your order using a valid credit or payment card (with a VISA or MasterCard logo). The applicable amount will immediately be reserved on your credit/payment card but will not be debited until the goods are dispatched. Monki reserves the right to check the validity of the credit/payment card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

    PayPal
    When paying by PayPal, Monki reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. Monki reserves the right to deny any purchase.

    Others
    You are obliged to submit a correct e-mail address and to inform Monki if your e-mail address changes. Please note that Monki reserves the right to send payment requests to your e-mail address.

    Please note that we are unable to accept gift cards and merchandise cards as forms of payments via monki.com

    You will receive the legally required invoice in the shipping confirmation e-mail.

    8. Our Liability
    Nothing in these Terms shall exclude or limit Monki's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

    We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

    Monki is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

    Our maximum liability to you for any loss or damage arising in connection with your order on monki.com shall be limited to the total price of your order.

    9. Colours
    We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

    10. Guarantee
    If there are defects in the goods you have purchased, Monki abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

    11. Assignment
    Monki reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.  

    12. Severance
    If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

    13. Ownership of rights
    All intellectual property rights, such as trademarks and copyrights at monki.com remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of monki.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Monki.

    14. Company Information
    Monki H&M Hennes & Mauritz Sverige AB
    Registered office: Mäster Samuelsgatan 46 A, 106 38 Stockholm, Sweden.
    Registered number: 556151-2376
    Contact Details: Monki Customer Service

    Email: customerservice@monki.com
    Phone: +46 771-404049 (landline call charges apply and mobile phone prices may vary). English speaking customer service.

    1. General
    The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Monki through H&M Hennes & Mauritz UK Ltd., hereinafter referred to as “Monki”, ”us ” or ”we”, at the Monki website, mobile website, or telephone (jointly referred to as ”monki.com”).

    By using monki.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

    Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in the United Kingdom excluding Jersey, Guernsey, Isle of Man, Anguilla, Bermuda, British Antarctic Territory, British Indian Ocean Territories, British Virgin Islands, Falkland Islands, Gibraltar, Cayman Islands, Montserrat, Pitcairn Islands, St Helena, Ascension, Tristan da Cunha, Sovereign Base Areas of Akrotiri and Dhekelia, South Georgia and the South, Sandwich Islands, Turks- and Caicos Islands and mail forwarding companies, can place an order. Monki and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. Read more about it under  Payment & delivery.

    The inclusion of any products or services on monki.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

    We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on monki.com at the time you place your order.

    Monki want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the hm.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

    2. Prices and delivery charges
    The prices displayed at monki.com include the statutory Value Added Tax but does not include a delivery charge.

    The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard delivery fee is 6£. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.

    3. Ordering/conclusion of contract
    The ordering options are available to you via monki.com or telephone. Please visit our Payment & delivery page for further information.

    Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact Monki Customer Service who will settle the refund.

    Any order must total at least 5 GBP (after deduction of discounts) in order to be processed.

    4. Delivery
    Monki exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.

    Monki endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 2 to 3 working days following confirmation of an order unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

    Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details. Read more about it under  Payment & delivery.

    If your order does not arrive by the scheduled date, please contact Monki Customer Service via telephone 03434878781 (Calls from a UK landline will be at the basic national call rate - mobiles may vary, please check with your provider) or via email customerservice@monki.com

    Please visit our Contact us  page for further information.

    5. Withdrawal of Order
    You may cancel or return your order from the date you place the order until 30 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include the standard delivery cost. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. Read more about it on our  Return & refund page.

    If you wish to cancel or return your order, please provide us with notice in writing either via email to customerservice@monki.com, or by post, preferably by using the pre-printed return form in your parcel; or by sending a letter to "Monki Customer Service" PO Box 24005 EDINBURGH EH1 9AG United Kingdom and return the item(s) to us as set out in section 6 (Returns) below within the 30-dayperiod set forth in section 5.1 above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the faulty items. Another payment method may be used for the refund, provided that you consent to such a change; in any case this will not generate any additional charges. Read more about it on our  Return & refund page.

    If the item you have received is defective, please notify Monki promptly and return the item in accordance with section 6 (Returns) below. Monki will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.

    In the event of an error in connection with any products or services displayed through monki.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), Monki reserves the right to cancel any order prior to the time it is delivered to you.

    6. Returns
    Monki guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition as they were when you received them. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

    All our parcels contain a pre-printed return form for you to use if you decide to return any items. Read more about it on our  Return & refund page.

    Drop off your items to be returned at a post office or pick-up point location in United Kingdom. If you prefer to you may also return your item(s) via home collect.

    7. Payment methods
    You can pay for your goods in various ways as set out below.

    Credit card or Payment card
    You can enter your payment details at the time you place your order using a valid credit or payment card (with a VISA or MasterCard logo). The applicable amount will immediately be reserved on your credit/payment card but will not be debited until the goods are dispatched. Monki reserves the right to check the validity of the credit/payment card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

    PayPal
    When paying by PayPal, Monki reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. Monki reserves the right to deny any purchase.

    Others
    You are obliged to submit a correct e-mail address and to inform Monki if your e-mail address changes. Please note that Monki reserves the right to send payment requests to your e-mail address.

    Please note that we are unable to accept gift cards and merchandise cards as forms of payments via monki.com

    You will receive the legally required invoice in the shipping confirmation e-mail.

    8. Our Liability
    Nothing in these Terms shall exclude or limit Monki's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

    We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

    Monki is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

    Our maximum liability to you for any loss or damage arising in connection with your order on monki.com shall be limited to the total price of your order.

    9. Colours
    We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

    10. Guarantee
    If there are defects in the goods you have purchased, Monki abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

    11. Assignment
    Monki reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.  

    12. Severance
    If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

    13. Ownership of rights
    All intellectual property rights, such as trademarks and copyrights at monki.com remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of monki.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Monki.

    14. Company Information
    Monki H&M Hennes & Mauritz UK Ltd.
    Registered office: 1st Floor, 25 Argyll Street, London, W1F 7TS, United Kingdom.
    Registered number: 01413450
    Contact Details: Monki Customer Service

    Email: customerservice@monki.com
    Phone: 0343 4878781 (Calls from a UK landline will be at the basic national call rate - mobiles may vary, please check with your provider).

    1. General
    The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Monki through H & M Hennes & Mauritz GBC AB, hereinafter referred to as “Monki”, ”us ” or ”we”, at the Monki website, mobile website, or telephone (jointly referred to as monki.com”).

    By using monki.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

    Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in one of the countries that Monki provides deliveries to, excluding Guadeloupe, Martinique, Guayana , Réunion , New Caledonia, French Polynesia, Wallis and Futuna, Mayotte, Saint-Martin, Saint Barthélémy, Saint-Pierre and Miquelon, French Southern and Antarctic Lands, Campione d'Italia, Livigno, San Marino, Vatican City, Madeira, Azores, Canary Islands, Ceuta, Melilla, and mail forwarding companies can place an order.

    Monki and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. Read more about it under  Payment & delivery.

    The inclusion of any products or services on monki.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

    We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on monki.com at the time you place your order.

    Monki want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the hm.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

    2. Prices and delivery charges
    The prices displayed at monki.com include the statutory Value Added Tax but does not include a delivery charge.

    The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. For more information regarding delivery cost please visit our Payment & delivery page for further information. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.

    3. Ordering/conclusion of contract
    The ordering options are available to you via monki.com or telephone. Please visit our Payment & delivery page for further information.

    Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact Monki Customer Service who will settle the refund.

    Any order must total at least 5 EUR (after deduction of discounts) in order to be processed. Except Denmark, 35 DKK.

    4. Delivery
    Monki exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.

    Monki endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 2 to 6 working days following confirmation of an order unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

    Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details. Read more about it under  Payment & delivery.

    If your order does not arrive by the scheduled date, please contact Monki Customer Service via telephone (see numbers below) or via email: customerservice@monki.com.

    Belgium +44 (0) 343 487 8781

    Czech Republic +44 (0) 343 487 8781

    Denmark 78775355

    Finland +358 (0) 9 3158 1614

    France +44 (0) 343 487 8781

    Hungary +44 (0) 343 487 8781

    Italy +44 (0) 343 487 8781

    Poland +44 (0) 343 487 8781

    Portugal +44 (0) 343 487 8781

    Slovakia +44 (0) 343 487 8781

    Slovenia +44 (0) 343 487 8781

    Spain +44 (0) 343 487 8781

    Please visit our Contact us page for further information.

    5. Withdrawal of Order
    You may cancel or return your order from the date you place the order until 30 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include the standard delivery cost. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. Read more about it on our  Return & refund page.

    If you wish to cancel or return your order, please provide us with notice in writing either via email to customerservice@monki.com, or by post, preferably by using the pre-printed return form in your parcel; or by sending a letter to Monki Customer Service, PO Box 24005, EDINBURGH, EH1 9AG, U.K. and return the item(s) to us as set out in section 6 (Returns) below within the 30-dayperiod set forth in section 5.1 above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the faulty items. Another payment method may be used for the refund, provided that you consent to such a change; in any case this will not generate any additional charges. Read more about it on our  Return & refund page.

    If the item you have received is defective, please notify Monki promptly and return the item in accordance with section 6 (Returns) below. Monki will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.

    In the event of an error in connection with any products or services displayed through monki.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), Monki reserves the right to cancel any order prior to the time it is delivered to you.

    6. Returns
    Monki guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition as they were when you received them. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

    All our parcels contain a pre-printed return form for you to use if you decide to return any items. Read more about it on our  Return & refund page.

    Drop off your items to be returned at a post office or pick-up point location.

    HOME PICK-UP (Italy)
    1. Tear off the Return form and fill in the code that best explains the reason for your return.
    2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from Monki.
    3. Book a collection at Poste Italiane toll free number 803160.

    HOME PICK-UP (Spain, Poland, Czech Republic, Slovakia, Hungary, Slovenia)
    1. Tear off the Return form and fill in the code that best explains the reason for your return.
    2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from Monki.
    3. Book your home pick-up here.

    7. Payment methods
    You can pay for your goods in various ways as set out below.

    Credit card or Payment card
    You can enter your payment details at the time you place your order using a valid credit or payment card (with a VISA or MasterCard logo). The applicable amount will immediately be reserved on your credit/payment card but will not be debited until the goods are dispatched. Monki reserves the right to check the validity of the credit/payment card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks. Please note that applicable bank charges will be borne by you.

    PayPal
    When paying by PayPal, Monki reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. Monki reserves the right to deny any purchase.

    Others
    You are obliged to submit a correct e-mail address and to inform Monki if your e-mail address changes. Please note that Monki reserves the right to send payment requests to your e-mail address.

    Please note that we are unable to accept gift cards and merchandise cards as forms of payments via monki.com

    You will receive the legally required invoice in the shipping confirmation e-mail.

    8. Our Liability
    Nothing in these Terms shall exclude or limit Monki's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

    We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

    Monki is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

    Our maximum liability to you for any loss or damage arising in connection with your order on monki.com shall be limited to the total price of your order.

    9. Colours
    We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

    10. Guarantee
    If there are defects in the goods you have purchased, Monki abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

    11. Assignment
    Monki reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.  

    12. Severance
    If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

    13. Ownership of rights
    All intellectual property rights, such as trademarks and copyrights at monki.com remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of monki.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Monki.

    14. Company Information
    Monki H&M Hennes & Mauritz GBC AB
    Registered office: Mäster Samuelsgatan 46 A, 106 38 Stockholm, Sweden.
    Registered number: GBC – 5560701715
    Contact Details: Monki Customer Service

    Email: customerservice@monki.com
    Phone:  +46 771-404049. Call costs vary geographically.