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    Monki friend,

     During this difficult time, the safety of our customers and Monki staff members worldwide is our highest priority.  As the Coronavirus (COVID-19) pandemic unfolds, we are taking all necessary precautions to ensure everyone’s safety.  

    We are closely monitoring updates in order to act quickly, and we continue to follow advice from the World Health Organisation as well as local authorities.  

    Some of our stores have started reopening in line with governmental guidance. You can learn more about the safety measures put in place in our opened stores here. 

    Please check the store locator to find the status of stores near you, and for up to date opening times. Please be reassured our online store is currently operating as normal, and high safety measures are being taken at our warehouse. 

    We remain hopeful that the situation improves quickly and send our love to all those affected.

    Love, Monki <3

    Q: How many days do I have to return my items?

    A: We’ve extended returns to 30 days for all stores and online returns. Read more about our return and refund policy here.


    Q: Will my order from online be delivered on time? 

    A: We are currently operating with normal delivery times from our warehouses. It is our aim to continue to do so whilst ensuring the safety and wellbeing of our team. Should we expect any delays you will receive an email directly from the brand to let you know.


    Q: Why is my delivery is delayed?  

    A: There may be some delays to deliveries right now with different restrictions being planned on postal services, we recommend contacting your delivery provider for the latest update on any disruptions.
      

    Q: Can I have my order delivered to a pick-up-point?

    A: Some of our pick-up-points are currently closed in line with local regulations. You’ll find more details on our Delivery Information page.

    Q: How will my online orders be delivered safely? 

    A: Our couriers are working hard to adapt during this time. They will maintain a safe distance when delivering parcels and signing for parcels is no longer necessary. You can also choose a safe place location for your delivery. 
      

    Q: Can I still use Klarna Pay at this time?  

    A: Klarna is still operational during the COVID-19 pandemic. You can find out more information about Klarna’s Buyer’s Protection Guarantee here. 
      

    Q: Will my order be clean of virus transmission?  

    A: At our distribution centres the wellbeing of our team is our number 1 concern right now. We have taken several steps in our facilities to ensure they are safe working environments for our team. 

    Q: How are you keeping your warehouse staff safe?  

    A: We have taken increased measures in all our warehouses to ensure the safety and wellbeing of both our staff and customers, including providing all staff with hand sanitiser and soap, implementing healthy distance guidelines and enhanced cleaning routines.

    Q: Is my local store currently open? 

    A: In some countries, all stores are currently closed. Please take a look at our Store Locator to find the most up to date information regarding stores near you and their opening hours.

    Q: What is your instore returns policy during this period?

    A: If you were unable to return your item during the temporary store closure, we’ve extended our returns policy to 45 days from when your local store has reopened. For updated information on opening times, head to our store locator.

    Q: Can I return the garments I purchased in store using your online returns service?

    A: Unfortunately, we do not accept returns of garments purchased in store through our online returns service. However, don’t worry! If you were unable to return your item during the temporary store closure, we’ve extended our returns policy to 45 days from when your local store has reopened. For updated information on opening times, head to our store locator.

    Book your appointment at your favorite Monki store here!

    Be prepared. Your in-store appointment will last up to 30 minutes.

    To make your visit to our store as pleasant and safe as possible, the following measures apply:

    - Be on time for your appointment. To avoid crowds in the store, we ask that you strictly adhere to the appointment start time.

    - Come alone to your appointment at the store. You may be accompanied by one person with whom you live. Customers may come to the appointment in pairs. However, they must each have a reservation.

    - Wear a mask that covers the nose and mouth, keep at least 5 feet away from each other, preferably pay electronically, and stay home in case of illness.

    Be sure to show the confirmation email you receive to our staff.

    By confirming your appointment at the store, you agree to the processing of your data to make a reservation.

    This data will only be used to make an appointment.

    By confirming your appointment in the store, you agree to your data being processed for the purpose of making the appointment.

    This data will only be used for booking an appointment.

    We’re glad you're coming to our stores again! 

    Book your visit here

    The duration of your appointment is 30 minutes. 

    In order to make your visit to our store pleasant and safe, please follow the measures below:

    ‑ Please make sure you are on time for your appointment. In order to avoid crowds around the store, we would like to ask you to strictly adhere to the starting time of your appointment.

    ‑ If you would like to visit our stores with other members of your household, please book additional appointments.

    ‑ Wear a face mask, keep at least 1.5 meter distance, preferably pay with pin or contactless and stay at home with a cold, cough and/or fever.

    Make sure you can show the confirmation email you will receive.

    By confirming the appointment you agree with processing your data for the purpose of the reservation and for possible tracing based on the Infection Protection Act.

    We’re glad you're coming to our stores again! 

    Book your timeslot to shop at least 4 hours in advance, the duration of your appointment is 30 minutes. Find your store below:

    MONKI Amsterdam,
    Kalverstraat 176
    1012 XG Amsterdam
    Book here

    MONKI Amsterdam,
    Gerard Douplein 17
    1073XE Amsterdam
    Book here

    MONKI Arnhem,
    Roggestraat 29
    6811 BB Arnhem
    Book here

    MONKI Den Haag,
    Wagenstraat 3
    2512 AP Den Haag
    Book here

    MONKI Eindhoven,
    Rechtestraat 53
    5611 GM Eindhoven
    Book here

    MONKI Groningen,
    Herestraat 45
    9711LB Groningen
    Book here

    MONKI Leidschendam,
    Duindoorn 74
    2262 AR Leidschendam
    Book here

    MONKI Rotterdam,
    Binnenwegplein 64-66
    3012 KA Rotterdam
    Book here

    MONKI Rotterdam,
    Beursplein 10
    3011 AA Rotterdam
    Book here

    MONKI Utrecht,
    Hoog Catherijne Passage 28
    3511 WP Utrecht
    Book here

    In order to make your visit to our store pleasant and safe, please follow the measures below:

    ‑ Please make sure you are on time for your appointment. In order to avoid crowds around the store, we would like to ask you to strictly adhere to the starting time of your appointment.

    ‑ Please visit our store on your own. Children up to 12 years old may enter without an appointment.

    ‑ Wear a face mask, keep at least 1.5 meter distance, preferably pay with pin or contactless and stay at home with a cold, cough and/or fever.

    Make sure you can show the confirmation email you will receive.

    By confirming the appointment you agree with processing your data for the purpose of the reservation.
    The data you provide will only be used for booking the appointment.

    Q: How do I get in touch with Customer service?

    A: Details for our Customer service team can be found here. We are currently busier than usual, and our responses may take longer than normal but our team are working hard to assist with every enquiry and will get back to you as soon as possible. We thank you for your patience.