Payment & delivery

PAYMENT

MasterCard, VISA or PayPal
We accept online card payment with MasterCard, VISA or PayPal. We will only take payment from your credit/debit card or PayPal account when your order has been dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.

Currencies
Denmark: Danish Crown (DKK)
Sweden: Swedish Crown (SEK)
United Kingdom: British pound (£)
Other countries: Euro (€)

VAT
VAT is included in all our prices. All prices and product information on the Monki online shop are subject to change and some garments are only available in selected stores.

Secure payment
For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.

DELIVERY

Where does Monki deliver?
Items ordered in Austria can only be delivered to persons 18 years or older, with an address in Austria.

What delivery options do I have?
You can choose between Standard Home Delivery and Express Home Delivery:

Standard Home Delivery (€5/Free over €50, 3-4 working days):
We will deliver your purchase within 3-4 working days after receiving your order confirmation. Standard delivery is free for orders over €50. During high season and Sale, delivery might take a little longer.

Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 3 pm Monday to Friday and before 10:30 am on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

What delivery locations can I choose?
We offer you the following delivery options:

Delivery to your home address: 
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address: 
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

What are the costs for delivery when shopping online?
Standard Home Delivery: €5 and free for orders over €50.
Express Home Delivery: €10.

How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Monki.

PAYMENT

MasterCard, VISA or PayPal
We will only take payment from your credit/debit card or PayPal account when your order has been dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.

Currencies
Denmark: Danish Crown (DKK)
Sweden: Swedish Crown (SEK)
United Kingdom: British pound (£)
Other countries: Euro (€)

VAT
VAT is included in all our prices. All prices and product information on the Monki online shop are subject to change and some garments are only available in selected stores.

Secure payment
For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.

DELIVERY

Where does Monki deliver?
Items ordered in Belgium can only be delivered to persons 18 years or older, with an address in Belgium.

What delivery options do I have?
You can choose between Standard Home Delivery, Standard Pick-up Location, Express Home Delivery and Express Pick-up Location:

Standard Home Delivery (€5/Free over €50, 2-3 working days):
We will deliver your purchase within 2-3 working days after receiving your order confirmation. Standard Home Delivery is free for orders over €50. During high season and Sale, delivery might take a little longer.

Standard Pick-up Location (€3/Free over €50, 2-3 working days):
We will deliver your purchase within 2-3 working days after receiving your order confirmation. Standard delivery is free for orders over €50. During high season and Sale, delivery might take a little longer.

Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 3 pm Monday to Friday and before 1:30 pm on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

Express Pick-up Location (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 4:30 pm Monday to Friday and before 1:30 pm on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

What delivery locations can I choose?
We offer you the following delivery options:

Delivery to your home address: 
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address: 
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

Delivery to a Parcel Shop: 
Select Standard Pick-up Location or Express Pick-up Location as delivery option in the checkout and search for a convenient Parcel Shop by entering a postcode. Remember to bring your ID. If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID.

What are the costs for delivery when shopping online?
Standard Home Delivery: €5 and free for orders over €50.
Standard Pick-up Location: €3 and free for orders over €50.
Express Home Delivery: €10.
Express Pick-up Location: €10.

How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Monki.

PAYMENY

MasterCard, VISA or PayPal
We will only take payment from your credit/debit card or PayPal account when your order has been dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.

Currencies
Denmark: Danish Crown (DKK)
Sweden: Swedish Crown (SEK)
United Kingdom: British pound (£)
Other countries: Euro (€)

VAT

VAT is included in all our prices. All prices and product information on the Monki online shop are subject to change and some garments are only available in selected stores.

Secure payment

For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.

DELIVERY

Where does Monki deliver?
Items ordered in Czech Republic can only be delivered to persons 18 years or older, with an address in Czech Republic.

What delivery options do I have?
You can choose between Standard Home Delivery, Standard Pick-up Location and Express Home Delivery:

Standard Home Delivery (€7/Free over €50, 3-5 working days):
We will deliver your purchase within 3-5 working days after receiving your order confirmation. Standard delivery is free for orders over €50. During high season and Sale, delivery might take a little longer.

Standard Pick-up Location (€5/Free over €50, 4-6 working days):
We will deliver your purchase within 4-6 working days after receiving your order confirmation. Standard delivery is free for orders over €50. During high season and Sale, delivery might take a little longer.

Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 3 pm Monday to Friday and before 10:30 am on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

What delivery locations can I choose?
We offer you the following delivery options:

Delivery to your home address: 
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address: 
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

Delivery to a Parcel Shop: 
Select Standard Pick-up Location as delivery option in the checkout and search for a convenient Parcel Shop by entering a postcode. Remember to bring your ID. If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID.

What are the costs for delivery when shopping online?
Standard Home Delivery: €7 and free for orders over €50.
Standard Pick-up Location: €5 and free for orders over €50.
Express Home Delivery: €10.

How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Monki.

PAYMENT

MasterCard, VISA or PayPal
We will only take payment from your credit/debit card or PayPal account when your order has been dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.

Currencies
Denmark: Danish Crown (DKK)
Sweden: Swedish Crown (SEK)
United Kingdom: British pound (£)
Other countries: Euro (€)

VAT
VAT is included in all our prices. All prices and product information on the Monki online shop are subject to change and some garments are only available in selected stores.

Secure payment
For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.'

DELIVERY

Where does Monki deliver?
Items ordered in Denmark can only be delivered to persons 18 years or older, with an address in Denmark. We do not ship to the overseas territories (Faroe Island and Greenland).

What delivery options do I have?
You can choose between Standard Home Delivery, Standard Pick-up Location and Express Home Delivery:

Standard Home Delivery (45 DKK/Free over 400 DKK, 2-3 working days):
We will deliver your purchase within 2-3 working days after receiving your order confirmation. Standard delivery is free for orders over 400 DKK. During high season and Sale, delivery might take a little longer.

Standard Pick-up Location (30 DKK/Free over 400 DKK, 2-3 working days):
We will deliver your purchase within 2-3 working days after receiving your order confirmation. Standard delivery is free for orders over 400 DKK. During high season and Sale, delivery might take a little longer.

Express Home Delivery (100 DKK, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 3 pm Monday to Friday and before 10:30 am on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

What delivery locations can I choose?
We offer you the following delivery options:

Delivery to your home address: 
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address: 
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

Delivery to a Parcel Shop: 
Select Standard Pick-up Location as delivery option in the checkout and search for a convenient Parcel Shop by entering a postcode. Remember to bring your ID. If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID.

What are the costs for delivery when shopping online?
Standard Home Delivery: 45 DKK and free for orders over 400 DKK.
Standard Pick-up Location: 30 DKK and free for orders over 400 DKK.
Express Home Delivery: 100 DKK.

How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Monki.

PAYMENT

MasterCard, VISA or PayPal
We will only take payment from your credit/debit card or PayPal account when your order has been dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.

Currencies
Denmark: Danish Crown (DKK)
Sweden: Swedish Crown (SEK)
United Kingdom: British pound (£)
Other countries: Euro (€)

VAT
VAT is included in all our prices. All prices and product information on the Monki online shop are subject to change and some garments are only available in selected stores.

Secure payment
For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.

DELIVERY

Where does Monki deliver?
Items ordered in Finland can only be delivered to persons 18 years or older, with an address in Finland. We do not ship to the overseas territories (Aland Island).

What delivery options do I have?
You can choose between Standard Pick-up Location and Express Home Delivery:

Standard Pick-up Location (€5/Free over €50, 4-6 working days):
We will deliver your purchase within 4-6 working days after receiving your order confirmation. Standard delivery is free for orders over €50. During high season and Sale, delivery might take a little longer.

Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 4 pm Monday to Friday and before 11:30 am on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

What delivery locations can I choose?
We offer you the following delivery options:

Delivery to your home address: 
Select Express Home Delivery as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address: 
Select Express Home Delivery as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

Delivery to a Parcel Shop: 
Select Standard Pick-up Location as delivery option in the checkout and search for a convenient Parcel Shop by entering a postcode. Remember to bring your ID. If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID.

What are the costs for delivery when shopping online?
Standard Pick-up Location: €5 and free for orders over €50.
Express Home Delivery: €10.

How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Monki.

DELIVERY RESTRICTIONS – DANGEROUS GOODS  

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans.

Unfortunately, we can’t deliver any dangerous goods to Finland right now.

PAYMENT

MasterCard, VISA or PayPal

We will only take payment from your credit/debit card or PayPal account when your order has been dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.

Currencies
Denmark: Danish Crown (DKK)
Sweden: Swedish Crown (SEK)
United Kingdom: British pound (£)
Other countries: Euro (€)

VAT
VAT is included in all our prices. All prices and product information on the Monki online shop are subject to change and some garments are only available in selected stores.

Secure payment
For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.

DELIVERY

Where does Monki deliver?
Items ordered in France can only be delivered to persons 18 years or older, with an address in France. We do not ship to the overseas territories (Guadeloupe, Martinique, Guayana , Réunion , New Caledonia, French Polynesia, Wallis and Futuna, Mayotte, Saint-Martin, Saint Barthélémy, Saint-Pierre and Miquelon, French Southern and Antarctic Lands).

What delivery options do I have?
You can choose between Standard Home Delivery, Standard Pick-up Location and Express Home Delivery:

Standard Home Delivery (€5/Free over €50, 2-3 working days):
We will deliver your purchase within 2-3 working days after receiving your order confirmation. Standard delivery is free for orders over €50. During high season and Sale, delivery might take a little longer.

Standard Pick-up Location (€3/Free over €50, 2-3 working days):
We will deliver your purchase within 2-3 working days after receiving your order confirmation. Standard delivery is free for orders over €50. During high season and Sale, delivery might take a little longer.

Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 3 pm Monday to Friday and before 10:30 am on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

What delivery locations can I choose?
We offer you the following delivery options:

Delivery to your home address: 
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address: 
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

Delivery to a Parcel Shop: 
Select Standard Pick-up Location as delivery option in the checkout and search for a convenient Parcel Shop by entering a postcode. Remember to bring your ID. If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID.

What are the costs for delivery when shopping online?
Standard Home Delivery: €5 and free for orders over €50.
Standard Pick-up Location: €3 and free for orders over €50.
Express Home Delivery: €10.

How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Monki.

DELIVERY RESTRICTIONS – DANGEROUS GOODS  

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. 

Unfortunately, we can’t deliver any dangerous goods to Corsica.

PAYMENT

MasterCard, VISA or PayPal
We will only take payment from your credit/debit card or PayPal account when your order has been dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.

Currencies
Denmark: Danish Crown (DKK)
Sweden: Swedish Crown (SEK)
United Kingdom: British pound (£)
Other countries: Euro (€)

VAT
VAT is included in all our prices. All prices and product information on the Monki online shop are subject to change and some garments are only available in selected stores.

Secure payment
For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.

DELIVERY

Where does Monki deliver?
Items ordered in Germany can only be delivered to persons 18 years or older, with an address in Germany. We do not ship to the overseas territories (Island Helgoland and area of Busingen).

What delivery options do I have?
You can choose between Standard Home Delivery, Standard Pick-up Location, Express Home Delivery and Express Pick-up Location:

StandardHome Delivery (€5/Free over €50, 2-3 working days):
We will deliver your purchase within 2-3 working days after receiving your order confirmation. Standard Home Delivery is free for orders over €50. During high season and Sale, delivery might take a little longer.

Standard Pick-up Location (€3/Free over €50, 2-3 working days):
We will deliver your purchase within 2-3 working days after receiving your order confirmation.Standard delivery is free for orders over €50. During high season and Sale, delivery might take a little longer.

Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 2:30 pm Monday to Friday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

Express Pick-up Location (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 2:30 pm Monday to Friday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

What delivery locations can I choose?
We offer you the following delivery options:

Delivery to your home address: 
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address: 
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

Delivery to a Parcel Shop: 
Select Standard Pick-up Location or Express Pick-up Location as delivery option in the checkout and search for a convenient Parcel Shop by entering a postcode. Remember to bring your ID. If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID.

What are the costs for delivery when shopping online?
Standard Home Delivery: €5 and free for orders over €50.
Standard Pick-up Location: €3 and free for orders over €50.
Express Home Delivery: €10.
Express Pick-up Location: €10.

How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Monki.

DELIVERY RESTRICTIONS – DANGEROUS GOODS  

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans.

Unfortunately, we can’t deliver any dangerous goods to the islands in Germany that don’t have a bridge connection. 

PAYMENT

MasterCard, VISA or PayPal
We will only take payment from your credit/debit card or PayPal account when your order has been dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.

Currencies
Denmark: Danish Crown (DKK)
Sweden: Swedish Crown (SEK)
United Kingdom: British pound (£)
Other countries: Euro (€)

VAT
VAT is included in all our prices. All prices and product information on the Monki online shop are subject to change and some garments are only available in selected stores.

Secure payment
For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.

DELIVERY

Where does Monki deliver?
Items ordered in Hungary can only be delivered to persons 18 years or older, with an address in Hungary.

What delivery options do I have?
You can choose between Standard Home Delivery, Standard Pick-up Location and Express Home Delivery:

Standard Home Delivery (€7/Free over €50, 3-5 working days):
We will deliver your purchase within 3-5 working days after receiving your order confirmation. Standard delivery is free for orders over €50. During high season and Sale, delivery might take a little longer.

Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 3 pm Monday to Friday and before 10:30 am on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

What delivery locations can I choose?
We offer you the following delivery options:

Delivery to your home address: 
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address: 
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

What are the costs for delivery when shopping online?
Standard Home Delivery: €7 and free for orders over €50.
Express Home Delivery: €10.

How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Monki.

PAYMENT

MasterCard, VISA or PayPal
We will only take payment from your credit/debit card or PayPal account when your order has been dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.

Currencies
Denmark: Danish Crown (DKK)
Sweden: Swedish Crown (SEK)
United Kingdom: British pound (£)
Other countries: Euro (€)

VAT
VAT is included in all our prices. All prices and product information on the Monki online shop are subject to change and some garments are only available in selected stores.

Secure payment
For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.

STUDENT DISCOUNT

If you’re a student with a valid Student Beans card, you’ll get 11% off everything in our online store in Ireland, all year around. Keep a look out for other student offers and events, too!

How to get your student discount online
1. To get your discount online, you need to go through Student Beans. Log in to your student account at www.studentbeans.com/ie
2. Search for Monki! Or go directly to their Monki page.
3. Get your discount code in the discount code box.
4. Go to monki.com, find the fashion of your choice, add your items to the shopping bag and enter the promotion code in the check out. We’ll deduct your 11% discount.

If you should experience any problems please contact our Customer service.

DELIVERY

Where does Monki deliver?
Items ordered in Ireland can only be delivered to persons 18 years or older, with an address in Ireland.

What delivery options do I have?
You can choose between Standard Home Delivery and Express Home Delivery:

Standard Home Delivery (€7/Free over €50, 3-5 working days):
We will deliver your purchase within 3-5 working days after receiving your order confirmation. Standard delivery is free for orders over €50. During high season and Sale, delivery might take a little longer.

Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 2 pm Monday to Friday and before 09:30 am on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

What delivery locations can I choose?
We offer you the following delivery options:

Delivery to your home address: 
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address:
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

What are the costs for delivery when shopping online?

Standard Home Delivery: €7 and free for orders over €50.
Express Home Delivery: €10.

How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Monki.

PAYMENT

MasterCard, VISA or PayPal

We will only take payment from your credit/debit card or PayPal account when your order has been dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.

Currencies
Denmark: Danish Crown (DKK)
Sweden: Swedish Crown (SEK)
United Kingdom: British pound (£)
Other countries: Euro (€)

VAT
VAT is included in all our prices. All prices and product information on the Monki online shop are subject to change and some garments are only available in selected stores.

Secure payment
For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.

DELIVERY

Where does Monki deliver?
Items ordered in Italy can only be delivered to persons 18 years or older, with an address in Italy. We do not ship to the overseas territories (Campione d'Italia, Livigno, San Marino, and Vatican City).

What delivery options do I have?
You can choose between Standard Home Delivery and Express Home Delivery:

Standard Home Delivery (€7/Free over €50, 3-5 working days):
We will deliver your purchase within 3-5 working days after receiving your order confirmation. Standard delivery is free for orders over €50. During high season and Sale, delivery might take a little longer.

Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 3 pm Monday to Friday and before 10:30 am on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

What delivery locations can I choose?
We offer you the following delivery options:

Delivery to your home address: 
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address: 
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

What are the costs for delivery when shopping online?
Standard Home Delivery: €7 and free for orders over €50.
Express Home Delivery: €10.

How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Monki.

PAYMENT

MasterCard, VISA or PayPal
We will only take payment from your credit/debit card or PayPal account when your order has been dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.

Currencies
Denmark: Danish Crown (DKK)
Sweden: Swedish Crown (SEK)
United Kingdom: British pound (£)
Other countries: Euro (€)

VAT
VAT is included in all our prices. All prices and product information on the Monki online shop are subject to change and some garments are only available in selected stores.

Secure payment
For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.

STUDENT DISCOUNT

If you’re a student with a valid Student Beans card, you’ll get 11% off everything in our online store in the Netherlands, all year around. Keep a look out for other student offers and events, too!

How to get your student discount online
1. To get your discount online, you need to go through Student Beans. Log in to your student account at www.studentbeans.com/nl
2. Search for Monki! Or go directly to their Monki page.
3. Get your discount code in the discount code box.
4. Go to monki.com, find the fashion of your choice, add your items to the shopping bag and enter the promotion code in the check out. We’ll deduct your 11% discount.

If you should experience any problems please contact our Customer service.

DELIVERY

Where does Monki deliver?
Items ordered in the Netherlands can only be delivered to persons 18 years or older, with an address in the Netherlands. We do not ship to the overseas territories (Aruba and the relevant territories of the (Dutch) Antilles).

What delivery options do I have?
You can choose between Standard Home Delivery, Standard Pick-up Location, Express Home Delivery and Express Pick-up Location:

Standard Home Delivery (€5/Free over €50, 2-3 days):
We will deliver your purchase within 2-3 days after receiving your order confirmation. Standard Home Delivery is free for orders over €50. During high season and Sale, delivery might take a little longer.

Standard Pick-up Location (€3/Free over €50, 2-4 days):
We will deliver your purchase within 2-4 days after receiving your order confirmation. Standard delivery is free for orders over €50. During high season and Sale, delivery might take a little longer.

Express Home Delivery (€10, 1-2 days):
We also offer Express delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 3 pm Monday to Friday and before 7:30 pm on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

Express Pick-up Location (€10, 1-2 days):
We also offer Express delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 3 pm Monday to Friday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

What delivery locations can I choose?
We offer you the following delivery options:

Delivery to your home address:
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address:
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

Delivery to a Parcel Shop: 
Select Standard Pick-up Location or Express Pick-up Location as delivery option in the checkout and search for a convenient Parcel Shop by entering a postcode. Remember to bring your ID. If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID.

What are the costs for delivery when shopping online?
Standard Home Delivery: €5 and free for orders over €50.
Standard Pick-up Location: €3 and free for orders over €50.
Express Home Delivery: €10.
Express Pick-up Location: €10.

How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Monki.

PAYMENT

MasterCard, VISA or PayPal
We will only take payment from your credit/debit card or PayPal account when your order has been dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.

Currencies
Denmark: Danish Crown (DKK)
Sweden: Swedish Crown (SEK)
United Kingdom: British pound (£)
Other countries: Euro (€)

VAT
VAT is included in all our prices. All prices and product information on the Monki online shop are subject to change and some garments are only available in selected stores.

Secure payment
For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.

DELIVERY

Where does Monki deliver?
Items ordered in Poland can only be delivered to persons 18 years or older, with an address in Poland.

What delivery options do I have?
You can choose between Standard Home Delivery, Standard Pick-up Location and Express Home Delivery:

Standard Home Delivery (€5/Free over €50, 3-5 working days):
We will deliver your purchase within 3-5 working days after receiving your order confirmation. Standard delivery is free for orders over €50. During high season and Sale, delivery might take a little longer.

Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 3 pm Monday to Friday and before 10:30 am on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

What delivery locations can I choose?
We offer you the following delivery options:

Delivery to your home address: 
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address: 
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

What are the costs for delivery when shopping online?
Standard Home Delivery: €5 and free for orders over €50.
Express Home Delivery: €10.

How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Monki.

PAYMENT

MasterCard, VISA or PayPal
We will only take payment from your credit/debit card or PayPal account when your order has been dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.

Currencies
Denmark: Danish Crown (DKK)
Sweden: Swedish Crown (SEK)
United Kingdom: British pound (£)
Other countries: Euro (€)

VAT
VAT is included in all our prices. All prices and product information on the Monki online shop are subject to change and some garments are only available in selected stores.

Secure payment
For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.

DELIVERY

Where does Monki deliver?
Items ordered in Portugal can only be delivered to persons 18 years or older, with an address in Portugal. We do not ship to the overseas territories (Guadeloupe, Martinique, Guayana, Réunion, New Caledonia, French Polynesia, Wallis and Futuna, Mayotte, Saint-Martin, Saint Barthélémy, Saint-Pierre and Miquelon, French Southern and Antarctic Lands).

What delivery options do I have?
You can choose between Standard Home Delivery, Standard Pick-up Location and Express Home Delivery:

Standard Home Delivery (€7/Free over €50, 4-6 working days):
We will deliver your purchase within 4-6 working days after receiving your order confirmation. Standard delivery is free for orders over €50. During high season and Sale, delivery might take a little longer.

Standard Pick-up Location (€5/Free over €50, 4-6 working days):
We will deliver your purchase within 4-6 working days after receiving your order confirmation. Standard delivery is free for orders over €50. During high season and Sale, delivery might take a little longer.

Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 2 pm Monday to Friday and before 09:30 am on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

What delivery locations can I choose?
We offer you the following delivery options:

Delivery to your home address: 
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address: 
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

Delivery to a Parcel Shop: 
Select Standard Pick-up Location as delivery option in the checkout and search for a convenient Parcel Shop by entering a postcode. Remember to bring your ID. If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID.

What are the costs for delivery when shopping online?
Standard Home Delivery: €7 and free for orders over €50.
Standard Pick-up Location: €5 and free for orders over €50.
Express Home Delivery: €10.

How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Monki.

PAYMENT

MasterCard, VISA or PayPal

We will only take payment from your credit/debit card or PayPal account when your order has been dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.

Currencies
Denmark: Danish Crown (DKK)
Sweden: Swedish Crown (SEK)
United Kingdom: British pound (£)
Other countries: Euro (€)

VAT
VAT is included in all our prices. All prices and product information on the Monki online shop are subject to change and some garments are only available in selected stores.

Secure payment
For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.

DELIVERY

Where does Monki deliver?
Items ordered in Slovakia can only be delivered to persons 18 years or older, with an address in Slovakia.

What delivery options do I have?
You can choose between Standard Home Delivery, Standard Pick-up Location and Express Home Delivery:

Standard Home Delivery (€7/Free over €50, 3-5 working days):
We will deliver your purchase within 3-5 working days after receiving your order confirmation. Standard delivery is free for orders over €50. During high season and Sale, delivery might take a little longer.

Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 3 pm Monday to Friday and before 10:30 am on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

What delivery locations can I choose? 
We offer you the following delivery options:

Delivery to your home address: 
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address:
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

What are the costs for delivery when shopping online?
Standard Home Delivery: €7 and free for orders over €50.
Express Home Delivery: €10.

How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Monki.

PAYMENT

MasterCard, VISA or PayPal
We will only take payment from your credit/debit card or PayPal account when your order has been dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.

Currencies
Denmark: Danish Crown (DKK)
Sweden: Swedish Crown (SEK)
United Kingdom: British pound (£)
Other countries: Euro (€)

VAT
VAT is included in all our prices. All prices and product information on the Monki online shop are subject to change and some garments are only available in selected stores.

Secure payment
For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.

DELIVERY

Where does Monki deliver?
Items ordered in Slovenia can only be delivered to persons 18 years or older, with an address in Slovenia.

What delivery options do I have?
You can choose between Standard Home Delivery, Standard Pick-up Location and Express Home Delivery:

Standard Home Delivery (€7/Free over €50, 3-4 working days):
We will deliver your purchase within 3-4 working days after receiving your order confirmation. Standard delivery is free for orders over €50. During high season and Sale, delivery might take a little longer.

Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 3 pm Monday to Friday and before 10:30 am on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

What delivery locations can I choose?

We offer you the following delivery options:

Delivery to your home address:
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address:
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

What are the costs for delivery when shopping online?
Standard Home Delivery: €7 and free for orders over €50.
Express Home Delivery: €10.

How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Monki.

You can also arrange for a DPD courier to pick up your return by contacting our Customer service.

PAYMENT

MasterCard, VISA or PayPal
We will only take payment from your credit/debit card or PayPal account when your order has been dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.

Currencies
Denmark: Danish Crown (DKK)
Sweden: Swedish Crown (SEK)
United Kingdom: British pound (£)
Other countries: Euro (€)

VAT
VAT is included in all our prices. All prices and product information on the Monki online shop are subject to change and some garments are only available in selected stores.

Secure payment
For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.

DELIVERY

Where does Monki deliver?
Items ordered in Spain can only be delivered to persons 18 years or older, with an address in Spain. We do not ship to the overseas territories (Canary Islands, Ceuta and Melilla).

What delivery options do I have?
You can choose between Standard Home Delivery, Standard Pick-up Location and Express Home Delivery:

Standard Home Delivery (€5/Free over €50, 3-5 working days):
We will deliver your purchase within 3-5 working days after receiving your order confirmation. Standard delivery is free for orders over €50. During high season and Sale, delivery might take a little longer.

Standard Pick-up Location (€3/Free over €50, 4-6 working days):
We will deliver your purchase within 4-6 working days after receiving your order confirmation. Standard delivery is free for orders over €50. During high season and Sale, delivery might take a little longer.

Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 3 pm Monday to Friday and before 10:30 am on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

What delivery locations can I choose?
We offer you the following delivery options:

Delivery to your home address: 
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address:
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

Delivery to a Parcel Shop: 
Select Standard Pick-up Location as delivery option in the checkout and search for a convenient Parcel Shop by entering a postcode. Remember to bring your ID. If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID.

What are the costs for delivery when shopping online?
Standard Home Delivery: €5 and free for orders over €50.
Standard Pick-up Location: €3 and free for orders over €50.
Express Home Delivery: €10.

How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Monki.

PAYMENT

MasterCard, VISA or PayPal
We will only take payment from your credit/debit card or PayPal account when your order has been dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.

Currencies
Denmark: Danish Crown (DKK)
Sweden: Swedish Crown (SEK)
United Kingdom: British pound (£)
Other countries: Euro (€)

VAT
VAT is included in all our prices. All prices and product information on the Monki online shop are subject to change and some garments are only available in selected stores.

Secure payment
For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.

STUDENT DISCOUNT

If you’re a Swedish student with a valid Mecenat card, you’ll get 10 % off everything in all our stores in Sweden, including our online store, all year around. Keep a look out for other student offers and events, too!

How to get your student discount online
1. To get your discount online, you need to go through Mecenat. Log in to your student account at www.mecenat.se.
2. Search for Monki! Or go directly to www.mecenat.se/monki.
3. Get your discount code in the discount code box.
4. Go to monki.com, find the fashion of your choice, add your items to the shopping bag and enter the promotion code in the shopping bag. We’ll deduct your 10% discount.

If you should experience any problems please contact our Customer service.

How to get your student discount in our stores
Just bring your card or Mecenat app along with your ID to the store. Happy shopping!

DELIVERY

Where does Monki deliver?
Items ordered in Sweden can only be delivered to persons 18 years or older, with an address in Sweden.

What delivery options do I have?
You can choose between Standard Pick-up Location and Express Home Delivery:

Standard Pick-up Location (30 SEK/ Free over 500 SEK, 3-4 working days):
We will deliver your purchase within 3-4 working days after receiving your order confirmation. Standard delivery is free for orders over 500 SEK. During high season and Sale, delivery might take a little longer.

Express Home Delivery (100 SEK, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 3 pm Monday to Friday and before 10:30 am on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

What delivery locations can I choose?
We offer you the following delivery options:

Delivery to your home address:
Select Express Home Delivery as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address:
Select Express Home Delivery as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

Delivery to a Parcel Shop:
Select Standard Pick-up Location as delivery option in the checkout and search for a convenient Parcel Shop by entering a postcode. Remember to bring your ID. If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID.

What are the costs for delivery when shopping online?
Standard Pick-up Location: 30 SEK and free for orders over 500 SEK.
Express Home Delivery: 100 SEK.

How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Monki.

DELIVERY RESTRICTIONS – DANGEROUS GOODS 

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans.

Unfortunately, we can’t deliver any dangerous goods to Gotland.    

PAYMENT

MasterCard, VISA or PayPal
We will only take payment from your credit/debit card or PayPal account when your order has been dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.

Currencies
Denmark: Danish Crown (DKK)
Sweden: Swedish Crown (SEK)
United Kingdom: British pound (£)
Other countries: Euro (€)

VAT
VAT is included in all our prices. All prices and product information on the Monki online shop are subject to change and some garments are only available in selected stores.

Secure payment
For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.

STUDENT DISCOUNT

If you’re a student with a valid Student Beans card, you’ll get 11% off everything in all our stores in UK, including our online store, all year around. Keep a look out for other student offers and events, too!

How to get your student discount online
1. To get your discount online, you need to go through Student Beans. Log in to your student account at www.studentbeans.com/uk
2. Search for Monki! Or go directly to their Monki page.
3. Get your discount code in the discount code box.
4. Go to monki.com, find the fashion of your choice, add your items to the shopping bag and enter the promotion code in the check out. We’ll deduct your 11% discount.

If you should experience any problems please contact our Customer service.

How to get your student discount in our stores
Just bring your card or Student beans app along with your ID to the store. Happy shopping!

DELIVERY

Where does Monki deliver?
Items ordered in United Kingdom can only be delivered to persons 18 years or older, with an address in United Kingdom. We do not ship to the overseas territories (Isle of Man, Jersey and Guernsey).

What delivery options do I have?
You can choose between Standard Home Delivery, Standard Pick-up Location and Express Home Delivery:

Standard Home Delivery (£6/Free over £50, 2-3 working days):
We will deliver your purchase within 2-3 working days after receiving your order confirmation. Standard delivery is free for orders over £50. During high season and Sale, delivery might take a little longer.

Standard Pick-up Location (£4/Free over £50, 2-3 working days):
We will deliver your purchase within 2-3 working days after receiving your order confirmation. Standard delivery is free for orders over £50. During high season and Sale, delivery might take a little longer.

Express Home Delivery (£10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 2 pm Monday to Friday and before 09:30 am on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

What delivery locations can I choose?
We offer you the following delivery options:

Delivery to your home address: 
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address: 
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

Delivery to a Parcel Shop: 
Select Standard Pick-up Location as delivery option in the checkout and search for a convenient Parcel Shop by entering a postcode. Remember to bring your ID. If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID.

What are the costs for delivery when shopping online?
Standard Home Delivery: €6 and free for orders over £50.
Standard Pick-up Location: £4 and free for orders over £50.
Express Home Delivery: £10.

How can I track my parcel?
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Monki.

DELIVERY RESTRICTIONS – DANGEROUS GOODS  

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans.

Unfortunately, we can’t deliver any dangerous goods to Northern Ireland, Isle of Wight, Isle of Man, Shetland Islands, Orkney Islands, Scilly Islands and the Scottish Isles.