Always free returns!
You can choose to pay using the payment methods offered by Klarna, Credit/Debit card or checkout with Paypal.
Available currencies: Denmark - Danish Crown (DKK), Sweden - Swedish Crown (SEK), United Kingdom - British pound (£), Other countries - Euro (€).
VAT is included in all our prices. All prices and product information on the Monki online shop are subject to change and some garments are only available in selected stores.
See more country specific details in our payment and delivery section.
PAYMENT
Payment options
You can choose to pay using the payment methods offered by Klarna detailed below, or, checkout with Paypal.
PayPal
We will take payment from your credit debit card via your Paypal account when your order is dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.
Klarna
PAY NOW – You can pay using a VISA or Mastercard card in any of our shipping countries. In Austria you may also choose to shop using other direct banking options which will also be available at checkout. Payment will be taken from your bank account when your order is dispatched.
PAY LATER – Customers in Austria can choose to buy now and pay later. This option will be shown to you at checkout depending on your eligibility. If you are not eligible you will still see Pay Now options. You will receive information on how and when to pay when your order has been dispatched.
*Please note that Monki cannot provide details of why you are not be eligible to pay using our Pay Later option. If you have any questions regarding payment, please contact Klarna customer support.
Secure payment
In cooperation with Klarna we offer direct payment, invoice or installment. More information regarding Klarna payment & refund options could be found at Klarna.
DELIVERY
Where does Monki deliver?
Items ordered in Austria
can only be delivered to persons 18 years or older, with an address
in Austria.
What delivery options do I have?
You can choose
between Standard Home Delivery and Express Home Delivery:
Standard Home Delivery (€5/Free over €50, 3-4 working
days):
We will deliver your purchase within 3-4 working
days after receiving your order confirmation. Standard delivery is
free for orders over €50. During high season and Sale, delivery
might take a little longer.
Express Home Delivery (€10, 1-2 working days):
We
also offer Express delivery (excl. Saturday, Sunday and Bank
Holidays) for orders placed before 3 pm Monday to Friday and before
10:30 am on Saturday. Orders placed after this will be delivered
within two days (excl. Saturday, Sunday and Bank Holidays). During
high season and Sale, Next day delivery might be unavailable.
What delivery locations can I choose?
We offer you
the following delivery options:
Delivery to your home address:
Select Standard
Home Delivery or Express Home Delivery as delivery option in the
checkout and make sure that your home address is ticked as delivery address.
Delivery to an alternative address:
Select
Standard Home Delivery or Express Home Delivery as delivery option
in the checkout, untick your home address as delivery address and
select or enter an alternative address.
What are the costs for delivery when shopping online?
Standard Home Delivery: €5 and free for orders over €50.
Express Home Delivery: €10.
How can I track my parcel?
As soon as we start
packing your order we will send you a shipment confirmation email
with the delivery information and a link to track your order online.
Please note, that it can take some days before the tracking
information is uploaded.
You will also be able to track your order under ‘Orders’ when you log in at My Account.
Undeliverable parcels
If unable to deliver a
package according to your chosen delivery option it will
automatically be returned to Monki.
PAYMENT
Payment options
You can choose to pay using the payment methods offered by Klarna detailed below, or, checkout with Paypal.
PayPal
We will take payment from your credit debit card via your Paypal account when your order is dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.
Klarna
PAY NOW – You can pay using a VISA or Mastercard card in any of our shipping countries. Payment will be taken from your bank account when your order is dispatched.
Secure payment
In cooperation with Klarna we offer direct payment, invoice or installment. More information regarding Klarna payment & refund options could be found at Klarna.
DELIVERY
Where does Monki deliver?
Items ordered in Belgium
can only be delivered to persons 18 years or older, with an address
in Belgium.
What delivery options do I have?
You can choose
between Standard Home Delivery, Standard Pick-up Location, Express
Home Delivery and Express Pick-up Location:
Standard Home Delivery (€5/Free over €50, 2-3 working
days):
We will deliver your purchase within 2-3 working
days after receiving your order confirmation. Standard Home Delivery
is free for orders over €50. During high season and Sale, delivery
might take a little longer.
Standard Pick-up Location (€3/Free over €50, 2-3 working
days):
We will deliver your purchase within 2-3 working
days after receiving your order confirmation. Standard delivery is
free for orders over €50. During high season and Sale, delivery might
take a little longer.
Express Home Delivery (€10, 1-2 working days):
We
also offer Express delivery (excl. Saturday, Sunday and Bank
Holidays) for orders placed before 3 pm Monday to Friday and before
1:30 pm on Saturday. Orders placed after this will be delivered
within two days (excl. Saturday, Sunday and Bank Holidays). During
high season and Sale, Next day delivery might be unavailable.
Express Pick-up Location (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank
Holidays) for orders placed before 4:30 pm Monday to Friday and
before 1:30 pm on Saturday. Orders placed after this will be
delivered within two days (excl. Saturday, Sunday and Bank
Holidays). During high season and Sale, Next day delivery might be unavailable.
What delivery locations can I choose?
We offer you
the following delivery options:
Delivery to your home address:
Select Standard
Home Delivery or Express Home Delivery as delivery option in the
checkout and make sure that your home address is ticked as delivery address.
Delivery to an alternative address:
Select
Standard Home Delivery or Express Home Delivery as delivery option
in the checkout, untick your home address as delivery address and
select or enter an alternative address.
Delivery to a Parcel Shop:
Select Standard Pick-up
Location or Express Pick-up Location as delivery option in the
checkout and search for a convenient Parcel Shop by entering a
postcode. Remember to bring your ID. If you nominate someone else to
pick up the parcel on your behalf, they must bring your ID and the
Pick-up code as well as their own ID.
What are the costs for delivery when shopping online?
Standard Home Delivery: €5 and free for orders over €50.
Standard Pick-up Location: €3 and free for orders over €50.
Express Home Delivery: €10.
Express Pick-up Location: €10.
How can I track my parcel?
As soon as we start
packing your order we will send you a shipment confirmation email
with the delivery information and a link to track your order online.
Please note, that it can take some days before the tracking
information is uploaded.
You will also be able to track your order under ‘Orders’ when you log in at My Account.
Undeliverable parcels
If unable to deliver a
package according to your chosen delivery option it will
automatically be returned to Monki.
PAYMENY
Payment options
You can choose to pay using the payment methods offered by Klarna detailed below, or, checkout with Paypal.
PayPal
We will take payment from your credit debit card via your Paypal account when your order is dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.
Klarna
PAY NOW – You can pay using a VISA or Mastercard card in any
of our shipping countries. Payment will be taken from your bank
account when your order is dispatched.
Secure payment
In cooperation with Klarna we offer direct payment, invoice or installment. More information regarding Klarna payment & refund options could be found at Klarna.
DELIVERY
Where does Monki deliver?
Items ordered in
Czech Republic can only be delivered to persons 18 years or older,
with an address in Czech Republic.
What delivery options do I have?
You can
choose between Standard Home Delivery, Standard Pick-up Location
and Express Home Delivery:
Standard Home Delivery (€7/Free over €50, 3-5 working
days):
We will deliver your purchase within 3-5 working
days after receiving your order confirmation. Standard delivery is
free for orders over €50. During high season and Sale, delivery
might take a little longer.
Standard Pick-up Location (€5/Free over €50,
4-6 working days):
We will deliver your purchase within 4-6
working days after receiving your order confirmation. Standard
delivery is free for orders over €50. During high season and Sale,
delivery might take a little longer.
Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and
Bank Holidays) for orders placed before 3 pm Monday to Friday and
before 10:30 am on Saturday. Orders placed after this will be
delivered within two days (excl. Saturday, Sunday and Bank
Holidays). During high season and Sale, Next day delivery might be unavailable.
What delivery locations can I choose?
We
offer you the following delivery options:
Delivery to your home address:
Select
Standard Home Delivery or Express Home Delivery as delivery option
in the checkout and make sure that your home address is ticked as
delivery address.
Delivery to an alternative address:
Select
Standard Home Delivery or Express Home Delivery as delivery option
in the checkout, untick your home address as delivery address and
select or enter an alternative address.
Delivery to a Parcel Shop:
Select Standard
Pick-up Location as delivery option in the checkout and search for a
convenient Parcel Shop by entering a postcode. Remember to bring your
ID. If you nominate someone else to pick up the parcel on your behalf,
they must bring your ID and the Pick-up code as well as their own ID.
What are the costs for delivery when shopping
online?
Standard Home Delivery: €7 and free for orders
over €50.
Standard Pick-up Location: €5 and free for orders
over €50.
Express Home Delivery: €10.
How can I track my parcel?
As soon as we
start packing your order we will send you a shipment confirmation
email with the delivery information and a link to track your order
online. Please note, that it can take some days before the
tracking information is uploaded.
You will also be able to track your order under ‘Orders’ when you log in at My Account.
Undeliverable parcels
If unable to deliver a
package according to your chosen delivery option it will
automatically be returned to Monki.
PAYMENT
Payment options
You can choose to pay using the payment methods offered by Klarna detailed below, or, checkout with Paypal.
PayPal
We will take payment from your credit debit card via your Paypal account when your order is dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.
Klarna
PAY NOW – You can pay using a VISA or Mastercard card in any of our shipping countries. Payment will be taken from your bank account when your order is dispatched.
PAY LATER – Customers in Denmark can choose to buy now and pay later. This option will be shown to you at checkout depending on your eligibility. If you are not eligible you will still see Pay Now options. You will receive information on how and when to pay when your order has been dispatched.
SLICE IT – Customer in Denmark can choose to open an account with Klarna and receive monthly statements based on the option you chose. This option will be shown at checkout depending on your eligibility. If you are not eligible you will still see Pay Now option. You will receive account information when your order is dispatched.
*Please note that Monki cannot provide details of why you are not
be eligible to pay using our Pay Later or Slice It options. If you
have any questions regarding payment, please contact Klarna customer
support
Secure payment
In cooperation with Klarna we offer direct payment, invoice or installment. More information regarding Klarna payment & refund options could be found at Klarna.
DELIVERY
Where does Monki deliver?
Items ordered in
Denmark can only be delivered to persons 18 years or older, with
an address in Denmark. We do not ship to the overseas territories
(Faroe Island and Greenland).
What delivery options do I have?
You can choose
between Standard Home Delivery, Standard Pick-up Location and
Express Home Delivery:
Standard Home Delivery (45 DKK/Free over 400 DKK,
2-3 working days):
We will deliver your purchase
within 2-3 working days after receiving your order confirmation.
Standard delivery is free for orders over 400 DKK. During high
season and Sale, delivery might take a little longer.
Standard Pick-up Location (30 DKK/Free over 400 DKK,
2-3 working days):
We will deliver your purchase
within 2-3 working days after receiving your order confirmation.
Standard delivery is free for orders over 400 DKK. During high
season and Sale, delivery might take a little longer.
Express Home Delivery (100 DKK, 1-2 working
days):
We also offer Express delivery (excl. Saturday,
Sunday and Bank Holidays) for orders placed before 3 pm Monday to
Friday and before 10:30 am on Saturday. Orders placed after this
will be delivered within two days (excl. Saturday, Sunday and Bank
Holidays). During high season and Sale, Next day delivery might be unavailable.
What delivery locations can I choose?
We offer
you the following delivery options:
Delivery to your home address:
Select Standard
Home Delivery or Express Home Delivery as delivery option in the
checkout and make sure that your home address is ticked as delivery address.
Delivery to an alternative address:
Select
Standard Home Delivery or Express Home Delivery as delivery option
in the checkout, untick your home address as delivery address and
select or enter an alternative address.
Delivery to a Parcel Shop:
Select Standard
Pick-up Location as delivery option in the checkout and search for a
convenient Parcel Shop by entering a postcode. Remember to bring your
ID. If you nominate someone else to pick up the parcel on your behalf,
they must bring your ID and the Pick-up code as well as their own ID.
What are the costs for delivery when shopping online?
Standard Home Delivery: 45 DKK and free for orders over 400
DKK.
Standard Pick-up Location: 30 DKK and free for orders over
400 DKK.
Express Home Delivery: 100 DKK.
How can I track my parcel?
As soon as we start
packing your order we will send you a shipment confirmation email
with the delivery information and a link to track your order online.
Please note, that it can take some days before the tracking
information is uploaded.
You will also be able to track your order under ‘Orders’ when you log in at My Account.
Undeliverable parcels
If unable to deliver a
package according to your chosen delivery option it will
automatically be returned to Monki.
PAYMENT
Payment options
You can choose to pay using the payment methods offered by Klarna detailed below, or, checkout with Paypal.
PayPal
We will take payment from your credit debit card via your Paypal account when your order is dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.
Klarna
PAY NOW – You can pay using a VISA, Mastercard or AMEX card. Payment will be taken from your bank account when your order is dispatched.
PAY LATER – Customers in Finland can choose to buy now and pay later. This option will be shown to you at checkout depending on your eligibility. If you are not eligible you will still see Pay Now options. You will receive information on how and when to pay when your order has been dispatched.
SLICE IT – Customer in Finland can choose to open an account with Klarna and receive monthly statements based on the option you chose. This option will be shown at checkout depending on your eligibility. If you are not eligible you will still see Pay Now option. You will receive account information when your order is dispatched.
*Please note that Monki cannot provide details of why you are not being eligible to pay using our Pay Later or Slice It options. If you have any questions regarding payment, please contact Klarna customer support.
Secure payment
In cooperation with Klarna we offer direct payment, invoice or installment. More information regarding Klarna payment & refund options could be found at Klarna.
DELIVERY
Where does Monki deliver?
Items ordered in
Finland can only be delivered to persons 18 years or older, with
an address in Finland. We do not ship to the overseas territories
(Aland Island).
What delivery options do I have?
You can choose
between Standard Pick-up Location and Express Home Delivery:
Standard Pick-up Location (€5/Free over €50,
4-6 working days):
We will deliver your purchase
within 4-6 working days after receiving your order confirmation.
Standard delivery is free for orders over €50. During high season
and Sale, delivery might take a little longer.
Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank
Holidays) for orders placed before 4 pm Monday to Friday and before
11:30 am on Saturday. Orders placed after this will be delivered
within two days (excl. Saturday, Sunday and Bank Holidays). During
high season and Sale, Next day delivery might be unavailable.
What delivery locations can I choose?
We offer
you the following delivery options:
Delivery to your home address:
Select Express
Home Delivery as delivery option in the checkout and make sure that
your home address is ticked as delivery address.
Delivery to an alternative address:
Select
Express Home Delivery as delivery option in the checkout, untick
your home address as delivery address and select or enter an
alternative address.
Delivery to a Parcel Shop:
Select Standard
Pick-up Location as delivery option in the checkout and search for a
convenient Parcel Shop by entering a postcode. Remember to bring your
ID. If you nominate someone else to pick up the parcel on your behalf,
they must bring your ID and the Pick-up code as well as their own ID.
What are the costs for delivery when shopping online?
Standard Pick-up Location: €5 and free for orders over €50.
Express Home Delivery: €10.
How can I track my parcel?
As soon as we start
packing your order we will send you a shipment confirmation email
with the delivery information and a link to track your order online.
Please note, that it can take some days before the tracking
information is uploaded.
You will also be able to track your order under ‘Orders’ when you log in at My Account.
Undeliverable parcels
If unable to deliver a
package according to your chosen delivery option it will
automatically be returned to Monki.
DELIVERY RESTRICTIONS – DANGEROUS GOODS
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans.
Unfortunately, we can’t deliver any dangerous goods to Finland right now.
PAYMENT
Payment options
You can choose to pay using the payment methods offered by Klarna detailed below, or, checkout with Paypal.
PayPal
We will take payment from your credit debit card via your Paypal account when your order is dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.
Klarna
PAY NOW – You can pay using a VISA or Mastercard card in any of our shipping countries. Payment will be taken from your bank account when your order is dispatched.
Secure payment
In cooperation with Klarna we offer direct payment, invoice or installment. More information regarding Klarna payment & refund options could be found at Klarna.
DELIVERY
Where does Monki deliver?
Items ordered in
France can only be delivered to persons 18 years or older, with an
address in France. We do not ship to the overseas territories
(Guadeloupe, Martinique, Guayana , Réunion , New Caledonia, French
Polynesia, Wallis and Futuna, Mayotte, Saint-Martin, Saint
Barthélémy, Saint-Pierre and Miquelon, French Southern and Antarctic Lands).
What delivery options do I have?
You can
choose between Standard Home Delivery, Standard Pick-up Location
and Express Home Delivery:
Standard Home Delivery (€5/Free over €50,
2-3 working days):
We will deliver your purchase
within 2-3 working days after receiving your order confirmation.
Standard delivery is free for orders over €50. During high season
and Sale, delivery might take a little longer.
Standard Pick-up Location (€3/Free over €50,
2-3 working days):
We will deliver your purchase
within 2-3 working days after receiving your order confirmation.
Standard delivery is free for orders over €50. During high season
and Sale, delivery might take a little longer.
Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank
Holidays) for orders placed before 3 pm Monday to Friday and before
10:30 am on Saturday. Orders placed after this will be delivered
within two days (excl. Saturday, Sunday and Bank Holidays). During
high season and Sale, Next day delivery might be unavailable.
What delivery locations can I choose?
We offer
you the following delivery options:
Delivery to your home address:
Select Standard
Home Delivery or Express Home Delivery as delivery option in the
checkout and make sure that your home address is ticked as delivery address.
Delivery to an alternative address:
Select
Standard Home Delivery or Express Home Delivery as delivery option
in the checkout, untick your home address as delivery address and
select or enter an alternative address.
Delivery to a Parcel Shop:
Select Standard
Pick-up Location as delivery option in the checkout and search for a
convenient Parcel Shop by entering a postcode. Remember to bring your
ID. If you nominate someone else to pick up the parcel on your behalf,
they must bring your ID and the Pick-up code as well as their own ID.
What are the costs for delivery when shopping
online?
Standard Home Delivery: €5 and free for orders
over €50.
Standard Pick-up Location: €3 and free for orders
over €50.
Express Home Delivery: €10.
How can I track my parcel?
As soon as we start
packing your order we will send you a shipment confirmation email
with the delivery information and a link to track your order online.
Please note, that it can take some days before the tracking
information is uploaded.
You will also be able to track your order under ‘Orders’ when you log in at My Account.
Undeliverable parcels
If unable to deliver a
package according to your chosen delivery option it will
automatically be returned to Monki.
DELIVERY RESTRICTIONS – DANGEROUS GOODS
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans.
Unfortunately, we can’t deliver any dangerous goods to Corsica.
PAYMENT
Payment options
You can choose to pay using the payment methods offered by Klarna detailed below, or, checkout with Paypal.
PayPal
We will take payment from your credit debit card via your Paypal account when your order is dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.
Klarna
PAY NOW – You can pay using a VISA, Mastercard or AMEX card. In Germany you may also choose to shop using other direct banking options which will be available at checkout. Payment will be taken from your bank account when your order is dispatched.
PAY LATER – Customers in Germany can choose to buy now and pay later. This option will be shown to you at checkout depending on your eligibility. If you are not eligible you will still see Pay Now options. You will receive information on how and when to pay when your order has been dispatched.
SLICE IT – Customer in Germany can choose to open an account with Klarna and receive monthly statements based on the option you chose. This option will be shown at checkout depending on your eligibility. If you are not eligible you will still see Pay Now option. You will receive account information when your order is dispatched.
*Please note that Monki cannot provide details of why you are not being eligible to pay using our Pay Later or Slice It options. If you have any questions regarding payment, please contact Klarna customer support.
Secure payment
In cooperation with Klarna we offer direct payment, invoice or installment. More information regarding Klarna payment & refund options could be found at Klarna.
DELIVERY
Where does Monki deliver?
Items ordered in
Germany can only be delivered to persons 18 years or older, with
an address in Germany. We do not ship to the overseas territories
(Island Helgoland and area of Busingen).
What delivery options do I have?
You can choose
between Standard Home Delivery, Standard Pick-up Location, Express
Home Delivery and Express Pick-up Location:
StandardHome Delivery (€5/Free over €50, 2-3 working
days):
We will deliver your purchase within 2-3 working
days after receiving your order confirmation. Standard Home Delivery
is free for orders over €50. During high season and Sale, delivery
might take a little longer.
Standard Pick-up Location (€3/Free over €50,
2-3 working days):
We will deliver your purchase
within 2-3 working days after receiving your order
confirmation.Standard delivery is free for orders over €50. During
high season and Sale, delivery might take a little longer.
Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank
Holidays) for orders placed before 2:30 pm Monday to Friday. Orders
placed after this will be delivered within two days (excl. Saturday,
Sunday and Bank Holidays). During high season and Sale, Next day
delivery might be unavailable.
Express Pick-up Location (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank
Holidays) for orders placed before 2:30 pm Monday to Friday. Orders
placed after this will be delivered within two days (excl. Saturday,
Sunday and Bank Holidays). During high season and Sale, Next day
delivery might be unavailable.
What delivery locations can I choose?
We offer
you the following delivery options:
Delivery to your home address:
Select Standard
Home Delivery or Express Home Delivery as delivery option in the
checkout and make sure that your home address is ticked as delivery address.
Delivery to an alternative address:
Select
Standard Home Delivery or Express Home Delivery as delivery option
in the checkout, untick your home address as delivery address and
select or enter an alternative address.
Delivery to a Parcel Shop:
Select Standard
Pick-up Location or Express Pick-up Location as delivery option in
the checkout and search for a convenient Parcel Shop by entering a
postcode. Remember to bring your ID. If you nominate someone else to
pick up the parcel on your behalf, they must bring your ID and the
Pick-up code as well as their own ID.
What are the costs for delivery when shopping online?
Standard Home Delivery: €5 and free for orders over €50.
Standard Pick-up Location: €3 and free for orders over €50.
Express Home Delivery: €10.
Express Pick-up Location: €10.
How can I track my parcel?
As soon as we start
packing your order we will send you a shipment confirmation email
with the delivery information and a link to track your order online.
Please note, that it can take some days before the tracking
information is uploaded.
You will also be able to track your order under ‘Orders’ when you log in at My Account.
Undeliverable parcels
If unable to deliver a
package according to your chosen delivery option it will
automatically be returned to Monki.
DELIVERY RESTRICTIONS – DANGEROUS GOODS
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans.
Unfortunately, we can’t deliver any dangerous goods to the islands in Germany that don’t have a bridge connection.
PAYMENT
Payment options
You can choose to pay using the payment methods offered by Klarna detailed below, or, checkout with Paypal.
PayPal
We will take payment from your credit debit card via your Paypal account when your order is dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.
Klarna
PAY NOW – You can pay using a VISA or Mastercard card in any of our shipping countries. Payment will be taken from your bank account when your order is dispatched.
Secure payment
In cooperation with Klarna we offer direct payment, invoice or installment. More information regarding Klarna payment & refund options could be found at Klarna.
DELIVERY
Where does Monki deliver?
Items ordered in
Hungary can only be delivered to persons 18 years or older, with
an address in Hungary.
What delivery options do I have?
You can
choose between Standard Home Delivery, Standard Pick-up Location
and Express Home Delivery:
Standard Home Delivery (€7/Free over €50,
3-5 working days):
We will deliver your purchase
within 3-5 working days after receiving your order confirmation.
Standard delivery is free for orders over €50. During high season
and Sale, delivery might take a little longer.
Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank
Holidays) for orders placed before 3 pm Monday to Friday and before
10:30 am on Saturday. Orders placed after this will be delivered
within two days (excl. Saturday, Sunday and Bank Holidays). During
high season and Sale, Next day delivery might be unavailable.
What delivery locations can I choose?
We offer
you the following delivery options:
Delivery to your home address:
Select Standard
Home Delivery or Express Home Delivery as delivery option in the
checkout and make sure that your home address is ticked as delivery address.
Delivery to an alternative address:
Select
Standard Home Delivery or Express Home Delivery as delivery option
in the checkout, untick your home address as delivery address and
select or enter an alternative address.
What are the costs for delivery when shopping
online?
Standard Home Delivery: €7 and free for orders
over €50.
Express Home Delivery: €10.
How can I track my parcel?
As soon as we start
packing your order we will send you a shipment confirmation email
with the delivery information and a link to track your order online.
Please note, that it can take some days before the tracking
information is uploaded.
You will also be able to track your order under ‘Orders’ when you log in at My Account.
Undeliverable parcels
If unable to deliver a
package according to your chosen delivery option it will
automatically be returned to Monki.
PAYMENT
Payment options
You can choose to pay using the payment methods offered by Klarna detailed below, or, checkout with Paypal.
PayPal
We will take payment from your credit debit card via your Paypal account when your order is dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.
Klarna
PAY NOW – You can pay using a VISA or Mastercard card in any of our shipping countries. Payment will be taken from your bank account when your order is dispatched.
Secure payment
In cooperation with Klarna we offer direct payment, invoice or installment. More information regarding Klarna payment & refund options could be found at Klarna.
STUDENT DISCOUNT
If you’re a student with a valid Student Beans card, you’ll get 11% off everything in our online store in Ireland, all year around. Keep a look out for other student offers and events, too!
How to get your student discount online
1. To
get your discount online, you need to go through Student Beans.
Log in to your student account at www.studentbeans.com/ie
2. Search for
Monki! Or go directly to their Monki page.
3. Get your discount
code in the discount code box.
4. Go to monki.com, find the
fashion of your choice, add your items to the shopping bag and enter
the promotion code in the check out. We’ll deduct your 11% discount.
If you should experience any problems please contact our Customer service.
DELIVERY
Where does Monki deliver?
Items ordered in
Ireland can only be delivered to persons 18 years or older, with
an address in Ireland.
What delivery options do I have?
You can
choose between Standard Home Delivery and Express Home Delivery:
Standard Home Delivery (€7/Free over €50,
3-5 working days):
We will deliver your purchase
within 3-5 working days after receiving your order confirmation.
Standard delivery is free for orders over €50. During high season
and Sale, delivery might take a little longer.
Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank
Holidays) for orders placed before 2 pm Monday to Friday and before
09:30 am on Saturday. Orders placed after this will be delivered
within two days (excl. Saturday, Sunday and Bank Holidays). During
high season and Sale, Next day delivery might be unavailable.
What delivery locations can I choose?
We offer
you the following delivery options:
Delivery to your home address:
Select Standard
Home Delivery or Express Home Delivery as delivery option in the
checkout and make sure that your home address is ticked as delivery address.
Delivery to an alternative address:
Select
Standard Home Delivery or Express Home Delivery as delivery option
in the checkout, untick your home address as delivery address and
select or enter an alternative address.
What are the costs for delivery when shopping online?
Standard Home Delivery: €7 and free for orders over €50.
Express Home Delivery: €10.
How can I track my parcel?
As soon as we start
packing your order we will send you a shipment confirmation email
with the delivery information and a link to track your order online.
Please note, that it can take some days before the tracking
information is uploaded.
You will also be able to track your order under ‘Orders’ when you log in at My Account.
Undeliverable parcels
If unable to deliver a
package according to your chosen delivery option it will
automatically be returned to Monki.
PAYMENT
Payment options
You can choose to pay using the payment methods offered by Klarna detailed below, or, checkout with Paypal.
PayPal
We will take payment from your credit debit card via your Paypal account when your order is dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.
Klarna
PAY NOW – You can pay using a VISA or Mastercard card in any of
our shipping countries. Payment will be taken from your bank account
when your order is dispatched.
Secure payment
In cooperation with Klarna we offer direct payment, invoice or installment. More information regarding Klarna payment & refund options could be found at Klarna.
DELIVERY
Where does Monki deliver?
Items ordered in
Italy can only be delivered to persons 18 years or older, with an
address in Italy. We do not ship to the overseas territories
(Campione d'Italia, Livigno, San Marino, and Vatican City).
What delivery options do I have?
You can choose
between Standard Home Delivery and Express Home Delivery:
Standard Home Delivery (€7/Free over €50,
3-5 working days):
We will deliver your purchase
within 3-5 working days after receiving your order confirmation.
Standard delivery is free for orders over €50. During high season
and Sale, delivery might take a little longer.
Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank
Holidays) for orders placed before 3 pm Monday to Friday and before
10:30 am on Saturday. Orders placed after this will be delivered
within two days (excl. Saturday, Sunday and Bank Holidays). During
high season and Sale, Next day delivery might be unavailable.
What delivery locations can I choose?
We offer
you the following delivery options:
Delivery to your home address:
Select Standard
Home Delivery or Express Home Delivery as delivery option in the
checkout and make sure that your home address is ticked as delivery address.
Delivery to an alternative address:
Select
Standard Home Delivery or Express Home Delivery as delivery option
in the checkout, untick your home address as delivery address and
select or enter an alternative address.
What are the costs for delivery when shopping
online?
Standard Home Delivery: €7 and free for orders
over €50.
Express Home Delivery: €10.
How can I track my parcel?
As soon as we start
packing your order we will send you a shipment confirmation email
with the delivery information and a link to track your order online.
Please note, that it can take some days before the tracking
information is uploaded.
You will also be able to track your order under ‘Orders’ when you log in at My Account.
Undeliverable parcels
If unable to deliver a
package according to your chosen delivery option it will
automatically be returned to Monki.
PAYMENT
Payment options
You can choose to pay using the payment methods offered by Klarna detailed below, or, checkout with Paypal.
PayPal
We will take payment from your credit debit card via your Paypal account when your order is dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.
Klarna
PAY NOW – You can pay using a VISA or Mastercard card in any of our shipping countries. In the Netherlands you may also choose to shop using other direct banking options which will also be available at checkout. Payment will be taken from your bank account when your order is dispatched.
PAY LATER – Customers in the Netherlands can choose to buy now and pay later. This option will be shown to you at checkout depending on your eligibility. If you are not eligible you will still see Pay Now options. You will receive information on how and when to pay when your order has been dispatched.
*Please note that Monki cannot provide details of why you are not
be eligible to pay using our Pay Later option. If you have any
questions regarding payment, please contact Klarna customer
support.
Secure payment
In cooperation with Klarna we offer direct payment, invoice or installment. More information regarding Klarna payment & refund options could be found at Klarna.
STUDENT DISCOUNT
If you’re a student with a valid Student Beans card, you’ll get 11% off everything in our online store in the Netherlands, all year around. Keep a look out for other student offers and events, too!
How to get your student discount online
1. To
get your discount online, you need to go through Student Beans.
Log in to your student account at www.studentbeans.com/nl
2. Search for
Monki! Or go directly to their Monki page.
3. Get your discount
code in the discount code box.
4. Go to monki.com, find the
fashion of your choice, add your items to the shopping bag and enter
the promotion code in the check out. We’ll deduct your 11% discount.
If you should experience any problems please contact our Customer service.
DELIVERY
Where does Monki deliver?
Items ordered in the
Netherlands can only be delivered to persons 18 years or older, with
an address in the Netherlands. We do not ship to the overseas
territories (Aruba and the relevant territories of the (Dutch) Antilles).
What delivery options do I have?
You can choose
between Standard Home Delivery, Standard Pick-up Location, Express
Home Delivery and Express Pick-up Location:
Standard Home Delivery (€5/Free over €50, 2-3
days):
We will deliver your purchase within 2-3 days after
receiving your order confirmation. Standard Home Delivery is free
for orders over €50. During high season and Sale, delivery might
take a little longer.
Standard Pick-up Location (€3/Free over €50, 2-4
days):
We will deliver your purchase within 2-4 days after
receiving your order confirmation. Standard delivery is free for
orders over €50. During high season and Sale, delivery might take a
little longer.
Express Home Delivery (€10, 1-2 days):
We also
offer Express delivery (excl. Saturday, Sunday and Bank Holidays)
for orders placed before 3 pm Monday to Friday and before 7:30 pm on
Saturday. Orders placed after this will be delivered within two days
(excl. Saturday, Sunday and Bank Holidays). During high season and
Sale, Next day delivery might be unavailable.
Express Pick-up Location (€10, 1-2 days):
We also
offer Express delivery (excl. Saturday, Sunday and Bank Holidays)
for orders placed before 3 pm Monday to Friday. Orders placed after
this will be delivered within two days (excl. Saturday, Sunday and
Bank Holidays). During high season and Sale, Next day delivery might
be unavailable.
What delivery locations can I choose?
We offer
you the following delivery options:
Delivery to your home address:
Select Standard
Home Delivery or Express Home Delivery as delivery option in the
checkout and make sure that your home address is ticked as delivery address.
Delivery to an alternative address:
Select
Standard Home Delivery or Express Home Delivery as delivery option
in the checkout, untick your home address as delivery address and
select or enter an alternative address.
Delivery to a Parcel Shop:
Select Standard
Pick-up Location or Express Pick-up Location as delivery option in
the checkout and search for a convenient Parcel Shop by entering a
postcode. Remember to bring your ID. If you nominate someone else to
pick up the parcel on your behalf, they must bring your ID and the
Pick-up code as well as their own ID.
What are the costs for delivery when shopping online?
Standard Home Delivery: €5 and free for orders over €50.
Standard Pick-up Location: €3 and free for orders over €50.
Express Home Delivery: €10.
Express Pick-up Location: €10.
How can I track my parcel?
As soon as we start
packing your order we will send you a shipment confirmation email
with the delivery information and a link to track your order online.
Please note, that it can take some days before the tracking
information is uploaded.
You will also be able to track your order under ‘Orders’ when you log in at My Account.
Undeliverable parcels
If unable to deliver a
package according to your chosen delivery option it will
automatically be returned to Monki.
PAYMENT
Payment options
You can choose to pay using the payment methods offered by Klarna detailed below, or, checkout with Paypal.
PayPal
We will take payment from your credit debit card via your Paypal account when your order is dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.
Klarna
PAY NOW – You can pay using a VISA or Mastercard card in any of our shipping countries. Payment will be taken from your bank account when your order is dispatched.
Secure payment
In cooperation with Klarna we offer direct payment, invoice or installment. More information regarding Klarna payment & refund options could be found at Klarna.
DELIVERY
Where does Monki deliver?
Items ordered in
Poland can only be delivered to persons 18 years or older, with an
address in Poland.
What delivery options do I have?
You can choose
between Standard Home Delivery, Standard Pick-up Location and
Express Home Delivery:
Standard Home Delivery (€5/Free over €50, 3-5 working
days):
We will deliver your purchase within 3-5 working days
after receiving your order confirmation. Standard delivery is free for
orders over €50. During high season and Sale, delivery might take a
little longer.
Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank
Holidays) for orders placed before 3 pm Monday to Friday and before
10:30 am on Saturday. Orders placed after this will be delivered
within two days (excl. Saturday, Sunday and Bank Holidays). During
high season and Sale, Next day delivery might be unavailable.
What delivery locations can I choose?
We offer
you the following delivery options:
Delivery to your home address:
Select Standard
Home Delivery or Express Home Delivery as delivery option in the
checkout and make sure that your home address is ticked as delivery address.
Delivery to an alternative address:
Select
Standard Home Delivery or Express Home Delivery as delivery option
in the checkout, untick your home address as delivery address and
select or enter an alternative address.
What are the costs for delivery when shopping
online?
Standard Home Delivery: €5 and free for orders
over €50.
Express Home Delivery: €10.
How can I track my parcel?
As soon as we start
packing your order we will send you a shipment confirmation email
with the delivery information and a link to track your order online.
Please note, that it can take some days before the tracking
information is uploaded.
You will also be able to track your order under ‘Orders’ when you log in at My Account.
Undeliverable parcels
If unable to deliver a
package according to your chosen delivery option it will
automatically be returned to Monki.
PAYMENT
Payment options
You can choose to pay using the payment methods offered by Klarna detailed below, or, checkout with Paypal.
PayPal
We will take payment from your credit debit card via your Paypal account when your order is dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.
Klarna
PAY NOW – You can pay using a VISA or Mastercard card in any of our shipping countries. Payment will be taken from your bank account when your order is dispatched.
Secure payment
In cooperation with Klarna we offer direct payment, invoice or installment. More information regarding Klarna payment & refund options could be found at Klarna.
DELIVERY
Where does Monki deliver?
Items ordered in
Portugal can only be delivered to persons 18 years or older, with an
address in Portugal. We do not ship to the overseas territories
(Guadeloupe, Martinique, Guayana, Réunion, New Caledonia, French
Polynesia, Wallis and Futuna, Mayotte, Saint-Martin, Saint
Barthélémy, Saint-Pierre and Miquelon, French Southern and Antarctic Lands).
What delivery options do I have?
You can choose
between Standard Home Delivery, Standard Pick-up Location and
Express Home Delivery:
Standard Home Delivery (€7/Free over €50, 4-6 working
days):
We will deliver your purchase within 4-6 working days
after receiving your order confirmation. Standard delivery is free for
orders over €50. During high season and Sale, delivery might take a
little longer.
Standard Pick-up Location (€5/Free over €50,
4-6 working days):
We will deliver your purchase within 4-6
working days after receiving your order confirmation. Standard
delivery is free for orders over €50. During high season and Sale,
delivery might take a little longer.
Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank
Holidays) for orders placed before 2 pm Monday to Friday and before
09:30 am on Saturday. Orders placed after this will be delivered
within two days (excl. Saturday, Sunday and Bank Holidays). During
high season and Sale, Next day delivery might be unavailable.
What delivery locations can I choose?
We offer
you the following delivery options:
Delivery to your home address:
Select Standard
Home Delivery or Express Home Delivery as delivery option in the
checkout and make sure that your home address is ticked as delivery address.
Delivery to an alternative address:
Select
Standard Home Delivery or Express Home Delivery as delivery option
in the checkout, untick your home address as delivery address and
select or enter an alternative address.
Delivery to a Parcel Shop:
Select Standard
Pick-up Location as delivery option in the checkout and search for a
convenient Parcel Shop by entering a postcode. Remember to bring your
ID. If you nominate someone else to pick up the parcel on your behalf,
they must bring your ID and the Pick-up code as well as their own ID.
What are the costs for delivery when shopping
online?
Standard Home Delivery: €7 and free for orders
over €50.
Standard Pick-up Location: €5 and free for orders
over €50.
Express Home Delivery: €10.
How can I track my parcel?
As soon as we start
packing your order we will send you a shipment confirmation email
with the delivery information and a link to track your order online.
Please note, that it can take some days before the tracking
information is uploaded.
You will also be able to track your order under ‘Orders’ when you log in at My Account.
Undeliverable parcels
If unable to deliver a
package according to your chosen delivery option it will
automatically be returned to Monki.
PAYMENT
Payment options
You can choose to pay using the payment methods offered by Klarna detailed below, or, checkout with Paypal.
PayPal
We will take payment from your credit debit card via your Paypal account when your order is dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.
Klarna
PAY NOW – You can pay using a VISA or Mastercard card in any of our shipping countries. Payment will be taken from your bank account when your order is dispatched.
Secure payment
In cooperation with Klarna we offer direct payment, invoice or installment. More information regarding Klarna payment & refund options could be found at Klarna.
DELIVERY
Where does Monki deliver?
Items ordered in
Slovakia can only be delivered to persons 18 years or older, with an
address in Slovakia.
What delivery options do I have?
You can choose
between Standard Home Delivery, Standard Pick-up Location and
Express Home Delivery:
Standard Home Delivery (€7/Free over €50, 3-5 working
days):
We will deliver your purchase within 3-5 working days
after receiving your order confirmation. Standard delivery is free for
orders over €50. During high season and Sale, delivery might take a
little longer.
Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank
Holidays) for orders placed before 3 pm Monday to Friday and before
10:30 am on Saturday. Orders placed after this will be delivered
within two days (excl. Saturday, Sunday and Bank Holidays). During
high season and Sale, Next day delivery might be unavailable.
What delivery locations can I choose?
We offer
you the following delivery options:
Delivery to your home address:
Select Standard
Home Delivery or Express Home Delivery as delivery option in the
checkout and make sure that your home address is ticked as delivery address.
Delivery to an alternative address:
Select
Standard Home Delivery or Express Home Delivery as delivery option
in the checkout, untick your home address as delivery address and
select or enter an alternative address.
What are the costs for delivery when shopping
online?
Standard Home Delivery: €7 and free for orders
over €50.
Express Home Delivery: €10.
How can I track my parcel?
As soon as we start
packing your order we will send you a shipment confirmation email
with the delivery information and a link to track your order online.
Please note, that it can take some days before the tracking
information is uploaded.
You will also be able to track your order under ‘Orders’ when you log in at My Account.
Undeliverable parcels
If unable to deliver a
package according to your chosen delivery option it will
automatically be returned to Monki.
PAYMENT
Payment options
You can choose to pay using the payment methods offered by Klarna detailed below, or, checkout with Paypal.
PayPal
We will take payment from your credit debit card via your Paypal account when your order is dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.
Klarna
PAY NOW – You can pay using a VISA or Mastercard card in any of our shipping countries. Payment will be taken from your bank account when your order is dispatched.
Secure payment
In cooperation with Klarna we offer direct payment, invoice or installment. More information regarding Klarna payment & refund options could be found at Klarna.
DELIVERY
Where does Monki deliver?
Items ordered in
Slovenia can only be delivered to persons 18 years or older, with an
address in Slovenia.
What delivery options do I have?
You can choose
between Standard Home Delivery, Standard Pick-up Location and
Express Home Delivery:
Standard Home Delivery (€7/Free over €50, 3-4 working
days):
We will deliver your purchase within 3-4 working days
after receiving your order confirmation. Standard delivery is free for
orders over €50. During high season and Sale, delivery might take a
little longer.
Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank
Holidays) for orders placed before 3 pm Monday to Friday and before
10:30 am on Saturday. Orders placed after this will be delivered
within two days (excl. Saturday, Sunday and Bank Holidays). During
high season and Sale, Next day delivery might be unavailable.
What delivery locations can I choose?
We offer you the following delivery options:
Delivery to your home address:
Select
Standard Home Delivery or Express Home Delivery as delivery option
in the checkout and make sure that your home address is ticked as
delivery address.
Delivery to an alternative address:
Select
Standard Home Delivery or Express Home Delivery as delivery option
in the checkout, untick your home address as delivery address and
select or enter an alternative address.
What are the costs for delivery when shopping
online?
Standard Home Delivery: €7 and free for orders
over €50.
Express Home Delivery: €10.
How can I track my parcel?
As soon as we start
packing your order we will send you a shipment confirmation email
with the delivery information and a link to track your order online.
Please note, that it can take some days before the tracking
information is uploaded.
You will also be able to track your order under ‘Orders’ when you log in at My Account.
Undeliverable parcels
If unable to deliver a
package according to your chosen delivery option it will
automatically be returned to Monki.
You can also arrange for a DPD courier to pick up your return by contacting our Customer service.
PAYMENT
Payment options
You can choose to pay using the payment methods offered by Klarna detailed below, or, checkout with Paypal.
PayPal
We will take payment from your credit debit card via your Paypal account when your order is dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.
Klarna
PAY NOW – You can pay using a VISA or Mastercard card in any of our shipping countries. Payment will be taken from your bank account when your order is dispatched.
Secure payment
In cooperation with Klarna we offer direct payment, invoice or installment. More information regarding Klarna payment & refund options could be found at Klarna.
DELIVERY
Where does Monki deliver?
Items ordered in
Spain can only be delivered to persons 18 years or older, with an
address in Spain. We do not ship to the overseas territories
(Canary Islands, Ceuta and Melilla).
What delivery options do I have?
You can choose
between Standard Home Delivery, Standard Pick-up Location and
Express Home Delivery:
Standard Home Delivery (€5/Free over €50, 3-5 working
days):
We will deliver your purchase within 3-5 working days
after receiving your order confirmation. Standard delivery is free for
orders over €50. During high season and Sale, delivery might take a
little longer.
Standard Pick-up Location (€3/Free over €50,
4-6 working days):
We will deliver your purchase within 4-6
working days after receiving your order confirmation. Standard
delivery is free for orders over €50. During high season and Sale,
delivery might take a little longer.
Express Home Delivery (€10, 1-2 working days):
We also offer Express delivery (excl. Saturday, Sunday and Bank
Holidays) for orders placed before 3 pm Monday to Friday and before
10:30 am on Saturday. Orders placed after this will be delivered
within two days (excl. Saturday, Sunday and Bank Holidays). During
high season and Sale, Next day delivery might be unavailable.
What delivery locations can I choose?
We offer
you the following delivery options:
Delivery to your home address:
Select Standard
Home Delivery or Express Home Delivery as delivery option in the
checkout and make sure that your home address is ticked as delivery address.
Delivery to an alternative address:
Select
Standard Home Delivery or Express Home Delivery as delivery option
in the checkout, untick your home address as delivery address and
select or enter an alternative address.
Delivery to a Parcel Shop:
Select Standard
Pick-up Location as delivery option in the checkout and search for a
convenient Parcel Shop by entering a postcode. Remember to bring your
ID. If you nominate someone else to pick up the parcel on your behalf,
they must bring your ID and the Pick-up code as well as their own ID.
What are the costs for delivery when shopping
online?
Standard Home Delivery: €5 and free for orders
over €50.
Standard Pick-up Location: €3 and free for orders
over €50.
Express Home Delivery: €10.
How can I track my parcel?
As soon as we start
packing your order we will send you a shipment confirmation email
with the delivery information and a link to track your order online.
Please note, that it can take some days before the tracking
information is uploaded.
You will also be able to track your order under ‘Orders’ when you log in at My Account.
Undeliverable parcels
If unable to deliver a
package according to your chosen delivery option it will
automatically be returned to Monki.
PAYMENT
Payment options
You can choose to pay using the payment methods offered by Klarna detailed below, or, checkout with Paypal.
PayPal
We will take payment from your credit debit card via your Paypal account when your order is dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.
Klarna
PAY NOW – You can pay using a VISA, Mastercard or AMEX card. In Sweden you may also choose to shop using other direct banking options which will be available at checkout. Payment will be taken from your bank account when your order is dispatched.
PAY LATER – Customers in Sweden can choose to buy now and pay later. This option will be shown to you at checkout depending on your eligibility. If you are not eligible you will still see Pay Now options. You will receive information on how and when to pay when your order has been dispatched.
SLICE IT – Customer in Sweden can choose to open an account with Klarna and receive monthly statements based on the option you chose. This option will be shown at checkout depending on your eligibility. If you are not eligible you will still see Pay Now option. You will receive account information when your order is dispatched.
*Please note that Monki cannot provide details of why you are not being eligible to pay using our Pay Later or Slice It options. If you have any questions regarding payment, please contact Klarna customer support.
Secure payment
In cooperation with Klarna we offer direct payment, invoice or installment. More information regarding Klarna payment & refund options could be found at Klarna.
STUDENT DISCOUNT
If you’re a Swedish student with a valid Mecenat card, you’ll get 10 % off everything in all our online store, all year around. Keep a look out for other student offers and events, too!
How to get your student discount online
1. To get your
discount online, you need to go through Mecenat. Log in to your
student account at www.mecenat.se.
2. Search for Monki! Or go
directly to www.mecenat.se/monki.
3. Get your discount
code in the discount code box.
4. Go to monki.com, find the
fashion of your choice, add your items to the shopping bag and enter
the promotion code in the shopping bag. We’ll deduct your 10% discount.
If you should experience any problems please contact our Customer service.
DELIVERY
Where does Monki deliver?
Items ordered in Sweden can
only be delivered to persons 18 years or older, with an address in Sweden.
What delivery options do I have?
You can choose between
Standard Pick-up Location and Express Home Delivery:
Standard Pick-up Location (30 SEK/ Free over 500 SEK, 3-4 working
days):
We will deliver your purchase within 3-4 working
days after receiving your order confirmation. Standard delivery is
free for orders over 500 SEK. During high season and Sale, delivery
might take a little longer.
Express Home Delivery (100 SEK, 1-2 working days):
We
also offer Express delivery (excl. Saturday, Sunday and Bank Holidays)
for orders placed before 3 pm Monday to Friday and before 10:30 am on
Saturday. Orders placed after this will be delivered within two days
(excl. Saturday, Sunday and Bank Holidays). During high season and
Sale, Next day delivery might be unavailable.
What delivery locations can I choose?
We offer you the
following delivery options:
Delivery to your home address:
Select Express Home
Delivery as delivery option in the checkout and make sure that your
home address is ticked as delivery address.
Delivery to an alternative address:
Select Express Home
Delivery as delivery option in the checkout, untick your home address
as delivery address and select or enter an alternative address.
Delivery to a Parcel Shop:
Select Standard Pick-up
Location as delivery option in the checkout and search for a
convenient Parcel Shop by entering a postcode. Remember to bring your
ID. If you nominate someone else to pick up the parcel on your behalf,
they must bring your ID and the Pick-up code as well as their own ID.
What are the costs for delivery when shopping online?
Standard Pick-up Location: 30 SEK and free for orders over 500
SEK.
Express Home Delivery: 100 SEK.
How can I track my parcel?
As soon as we start packing
your order we will send you a shipment confirmation email with the
delivery information and a link to track your order online. Please
note, that it can take some days before the tracking information is uploaded.
You will also be able to track your order under ‘Orders’ when you log in at My Account.
Undeliverable parcels
If unable to deliver a package
according to your chosen delivery option it will automatically be
returned to Monki.
DELIVERY RESTRICTIONS – DANGEROUS GOODS
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans.
Unfortunately, we can’t deliver any dangerous goods to Gotland.
PAYMENT
Payment options
You can choose to pay using the payment methods offered by Klarna detailed below, or, checkout with Paypal.
PayPal
We will take payment from your credit debit card via your Paypal account when your order is dispatched. For further information about PayPal or to create a PayPal account please visit PayPal.com.
Klarna
PAY NOW – You can pay using a VISA, Mastercard or AMEX card in any of our shipping countries. Payment will be taken from your bank account when your order is dispatched.
PAY LATER – Customers in the United Kingdom can choose to buy now and pay later. This option will be shown to you at checkout depending on your eligibility. If you are not eligible you will still see Pay Now options. You will receive information on how and when to pay when your order has been dispatched.
*Please note that Monki cannot provide details of why you are not
being eligible to pay using our Pay Later option. If you have any
questions regarding payment, please contact Klarna customer
support.
Secure payment
In cooperation with Klarna we offer direct payment, invoice or installment. More information regarding Klarna payment & refund options could be found at Klarna.
STUDENT DISCOUNT
If you’re a student with a valid Student Beans card, you’ll get 11% off everything in all our stores in UK, including our online store, all year around. Keep a look out for other student offers and events, too!
How to get your student discount online
1. To
get your discount online, you need to go through Student Beans.
Log in to your student account at www.studentbeans.com/uk
2. Search for Monki!
Or go directly to their Monki page.
3. Get your discount
code in the discount code box.
4. Go to monki.com, find the
fashion of your choice, add your items to the shopping bag and enter
the promotion code in the check out. We’ll deduct your 11% discount.
If you should experience any problems please contact our Customer service.
How to get your student discount in our stores
Just bring your card or Student beans app along with your ID to
the store. Happy shopping!
DELIVERY
Where does Monki deliver?
Items ordered in
United Kingdom can only be delivered to persons 18 years or older,
with an address in United Kingdom. We do not ship to the overseas
territories (Isle of Man, Jersey and Guernsey).
What delivery options do I have?
You can choose
between Standard Home Delivery, Standard Pick-up Location and
Express Home Delivery:
Standard Home Delivery (£6/Free over £50, 2-3 working
days):
We will deliver your purchase within 2-3 working days
after receiving your order confirmation. Standard delivery is free for
orders over £50. During high season and Sale, delivery might take a
little longer.
Standard Pick-up Location (£4/Free over £50,
2-3 working days):
We will deliver your purchase within 2-3
working days after receiving your order confirmation. Standard
delivery is free for orders over £50. During high season and Sale,
delivery might take a little longer.
Express Home Delivery (£10, 1-2 working days):
We
also offer Express delivery (excl. Saturday, Sunday and Bank
Holidays) for orders placed before 2 pm Monday to Friday and before
09:30 am on Saturday. Orders placed after this will be delivered
within two days (excl. Saturday, Sunday and Bank Holidays). During
high season and Sale, Next day delivery might be unavailable.
What delivery locations can I choose?
We offer
you the following delivery options:
Delivery to your home address:
Select Standard
Home Delivery or Express Home Delivery as delivery option in the
checkout and make sure that your home address is ticked as delivery address.
Delivery to an alternative address:
Select
Standard Home Delivery or Express Home Delivery as delivery option
in the checkout, untick your home address as delivery address and
select or enter an alternative address.
Delivery to a Parcel Shop:
Select Standard
Pick-up Location as delivery option in the checkout and search for a
convenient Parcel Shop by entering a postcode. Remember to bring your
ID. If you nominate someone else to pick up the parcel on your behalf,
they must bring your ID and the Pick-up code as well as their own ID.
What are the costs for delivery when shopping online?
Standard Home Delivery: €6 and free for orders over £50.
Standard Pick-up Location: £4 and free for orders over £50.
Express Home Delivery: £10.
How can I track my parcel?
As soon as we start
packing your order we will send you a shipment confirmation email
with the delivery information and a link to track your order online.
Please note, that it can take some days before the tracking
information is uploaded.
You will also be able to track your order under ‘Orders’ when you log in at My Account.
Undeliverable parcels
If unable to deliver a
package according to your chosen delivery option it will
automatically be returned to Monki.
DELIVERY RESTRICTIONS –
DANGEROUS GOODS
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans.
Unfortunately, we can’t deliver any dangerous goods to Northern Ireland, Isle of Wight, Isle of Man, Shetland Islands, Orkney Islands, Scilly Islands and the Scottish Isles.