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    Delays at the border between the EU and United Kingdom & Ireland:

    Deliveries to the United Kingdom and Ireland can currently take longer than usual – up to 5 to 8 days – due to delays at the border between the EU and United Kingdom.

    If you need any further advice, please feel free to contact our

     

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • Take the parcel to a convenient DPD parcel shop of your choice.

    It is not currently possible to return your parcel via DPD drop off points due to local restrictions. Instead, please arrange collection of your parcel here.

    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • Take the parcel to a convenient Bpost parcel shop of your choice.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.


    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Econt parcel shop of your choice. 
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you want us to arrange for an Econt courier to pick up your return, arrange a collection online with Econt here. After entering your details you'll receive a confirmation to confirm the collection date and time slot.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely.
    • To arrange a collection, contact our Customer Service. Be sure to have your collection address and phone number to hand. If ordered before 18:00 CET, collection is likely to be the next working day. You will receive a confirmation from the carrier confirming the pick-up date. ​Please note, you do not need a return label; the courier will bring one.
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Econt parcel shop of your choice. 
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you want us to arrange for an Econt courier to pick up your return, call Econt on 022570073 or email at info@kronosexpress.com. Be sure to include your name, collection address, contact details and preferred date.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    Because of the current situation, we have extended our returns and refunds policy to 45 days.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.


    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid PostNord or Bring label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient PostNord or Bring parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label found, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient Posti or Schenker parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    Because of the current situation, we have extended our returns and refunds policy to 45 days.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient Mondial Relay parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through your preferred return option (choose below) and, if offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    Return options:
    Free return at Hermes parcel shop:
    Attach the self-adhesive return label and take the parcel to a convenient Hermes parcel shop of your choice.

    Free return with courier pick-up:
    You can easily arrange for a Hermes courier to pick up your return by calling Hermes at 01806-311211. If you are missing the self-adhesive return label found on the Delivery note – or want us to arrange the pick-up, please contact our  Customer service.

    Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the Delivery note.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

    New return lable:
    At the moment we can't provide a replacement return label. Don't worry though, if you post your parcel back and pay for shipping, just contact us at Customer Service with your proof of return and we will reimburse you.

     

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Econt parcel shop of your choice. 
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you want us to arrange for an Econt courier to pick up your return, call Econt on 02310529000 or email at thessaloniki@econt.com. Be sure to include your name, collection address, contact details and preferred date.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • You can easily arrange for a DPD courier to pick up your return yourself via the  DPD return portal. When clicking on the link you will be redirected to right page immediately, and you just need to enter your order reference number and select the date for the pick-up
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you want us to arrange for a DPD courier to pick up your return, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    Please note: Deliveries and returns to the United Kingdom and Ireland can currently take longer than usual – up 5 to 8 days – due to delays at the border between the EU and United Kingdom. If you need any further advice, please feel free to contact our Customer Service team or read here.​

    Because of the current situation, we have extended our returns and refunds policy to 45 days.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging and tape the parcel securely. The DPD courier will bring a pre-paid label to put on the parcel.
    • You can easily arrange for a DPD courier to pick up your return yourself via the DPD return portal. When clicking on the link you will be redirected to right page immediately, and you just need to enter your order reference number and select the date for the pick up.
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you want us to arrange for a DPD courier to pick up your return, please contact our Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through your preferred return option (choose below) and, if offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    Return options:

    Free return with courier pick-up:
    You can easily arrange for a courier to pick up your parcel via Post Italiane. Call the toll free number: 803160. If you are missing the self-adhesive return label – or want us to arrange the pick-up, please contact our  Customer service. 
    Please use the self-adhesive return label included in your parcel.

    Free return at a Post Italiane parcel shop:
    Attach the self-adhesive return label and take the parcel to a convenient Poste Italiane postal office or Punto Poste of your choice.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.


    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure that the parcel safely reaches us, we recommend that you use our postage labels. 
    • Send the return through your preferred return option below and, if offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    Return options:
    Free return at PostNL parcel shop:
    Attach the self-adhesive return label and take the parcel to a convenient PostNL parcel shop of your choice.

    If you are missing the self-adhesive return label please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient Posten parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    Because of the current situation, we have extended our returns and refunds policy to 45 days.

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Take the parcel to a convenient DPD parcel shop of your choice.
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Econt parcel shop of your choice. 
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you want us to arrange for an Econt courier to pick up your return, arrange a collection online with Econt here. After entering your details you'll receive a confirmation of the collection date and time slot. Alternatively, you can arrange by phone on: 0734 553 303 or 0219959.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    Because of the current situation, we have extended our returns and refunds policy to 45 days.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Take the parcel to a convenient DPD parcel shop of your choice.
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you want us to arrange for a DPD courier to pick up your return, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    Because of the current situation, we have extended our returns and refunds policy to 45 days.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely. The DPD courier will bring a pre-paid label to put on the parcel.
    • You can easily arrange for a DPD courier to pick up your return yourself via the  DPD return portal. When clicking on the link you will be redirected to right page immediately, and you just need to enter your order reference number and select the date for the pick-up.
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you want us to arrange for a DPD courier to pick up your return, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient  SEUR Pickup Point of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient PostNord or Schenker parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us. If returning with Instabox, book you return at instabox.se/return or click link in Instabox tracking link.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    Please note: We are currently experiencing a delay in return shipping and processing, so please allow the full 14 days for your return to be processed. If you have not received your return confirmation email after 14 days, please contact our Customer Service team with your order number and our team will be happy to help.

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    If you order with us from Northern Ireland after the 29th of December, you will notice some changes to the way you return. Please read below for the relevant instructions.

    How to return:​
    1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.​
    2. Attach your pre-paid label to the parcel.​
    3. Select one of the below options to make your return.​
    4. Await your Return Confirmation email, which we will send when we have processed your return.​

    Royal Mail drop off - excluding Northern Ireland
    • Visit the Royal Mail return portal to register your return. An email will be sent to you which includes a QR code to show in store, and a label which you can print at home if you prefer- both options are free and you can read more below.
    • Visit your nearest Post Office to drop off your parcel.
    • Royal Mail will provide you with a postage receipt where you can track the parcel’s progress.

    QR code - Using the QR code couldn’t be easier. Simply show the QR code on your mobile phone and a label will then be printed for you in the Post Office. You don’t need access to an at-home printer to use this service.

    PDF label - Print the PDF label attached to your email, and affix this to your parcel.

    Hermes drop off - excluding Northern Ireland​
    • Take your parcel to your nearest Hermes parcel shop
    • Hermes will provide you with a drop-off receipt where you can track the parcel's progress.

    Hermes home collection - excluding Northern Ireland​
    • Arrange for Hermes to pick up your return by clicking here
    • Hermes will collect from your chosen address and provide you with a collection receipt. With this you can track the parcel's progress.

    Need a new Hermes Return Label? Click here to generate another. You'll need your order number and delivery address​.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

    UPS drop off - Northern Ireland only​
    If your order was placed before the 29th December 2020, you can return via Royal Mail or Hermes options listed above.

    Otherwise, see return instructions below:​
    1. Take your parcel to your nearest UPS Access Point
    2. UPS will provide you with a drop-off receipt where you can track the parcel's progress.​

    UPS home collection - Northern Ireland only​
    If your order was placed before the 29th December 2020, you can return via Royal Mail or Hermes options listed above. Otherwise, see return instructions below:​

    1.Arrange for UPS to pick up your return by clicking here. ​
    2.Await your Return Confirmation email, which we will send when we have processed your return.​

    Need a new UPS Return Label?
    Contact our Customer Service team who will send you a new one.

    Please note, it can take up to 14 days to receive and complete your return.​

    Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.​

    New return form?  Simply click here to print another. Remember to fill in all your order details.​

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.