RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return
code for the garment you are returning. Include this in the
package.
• Re-using the original packaging, tape the parcel
securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use
our postage labels. Please remember that the responsibility for the
return is yours until the parcel reaches us.
• Take the parcel
to a convenient DPD parcel shop of your choice.
• You can
expect to receive a refund within three weeks of sending it back to
us. Once we have processed the return you will receive a return
confirmation email.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be
available for everyone, some of our cosmetics classified as dangerous
goods can’t be delivered to all locations due to transportation
restrictions. E.g. nail polish, certain perfumes and nail polish
removers as well as pressurised spray cans. At the same time, all our
beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or
exchange items containing flammable substances, you need to be aware
that there are special transportation requirements. Please follow
these steps:
1. The product must be packed in a box with the LQ Dangerous goods
label attached. If you use the original box, then the label is already
attached. If you use a different box or the label is damaged, you need
to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return
code for the garment you are returning. Include this in the
package.
• Re-using the original packaging, tape the parcel
securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use
our postage labels. Please remember that the responsibility for the
return is yours until the parcel reaches us.
• Take the parcel
to a convenient Bpost parcel shop of your choice.
• You can
expect to receive a refund within three weeks of sending it back to
us. Once we have processed the return you will receive a return
confirmation email.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be
available for everyone, some of our cosmetics classified as dangerous
goods can’t be delivered to all locations due to transportation
restrictions. E.g. nail polish, certain perfumes and nail polish
removers as well as pressurised spray cans. At the same time, all our
beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or
exchange items containing flammable substances, you need to be aware
that there are special transportation requirements. Please follow
these steps:
1. The product must be packed in a box with the LQ Dangerous goods
label attached. If you use the original box, then the label is already
attached. If you use a different box or the label is damaged, you need
to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return
code for the garment you are returning. Include this in the
package.
• Re-using the original packaging, tape the parcel
securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use
our postage labels.
• Arrange for a DPD courier to pick up your
return via the
DPD return portal. When clicking on the
link you will be redirected to right page immediately, and you just
need to enter your order reference number and select the date for the
pick-up. If offered, ask for a proof of postage. Please remember that
the responsibility for the return is yours until the parcel reaches
us. You can also arrange for a DPD courier to pick up your return by contacting our
Customer service.
•
You can expect to receive a refund within three weeks of sending it
back to us. Once we have processed the return you will receive a
return confirmation email.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be
available for everyone, some of our cosmetics classified as dangerous
goods can’t be delivered to all locations due to transportation
restrictions. E.g. nail polish, certain perfumes and nail polish
removers as well as pressurised spray cans. At the same time, all our
beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or
exchange items containing flammable substances, you need to be aware
that there are special transportation requirements. Please follow
these steps:
1. The product must be packed in a box with the LQ Dangerous goods
label attached. If you use the original box, then the label is already
attached. If you use a different box or the label is damaged, you need
to print a new
one.
2. Fill the box with paper or filler so that the
product sits securely.
3. Follow the normal return and exchange
procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return
code for the garment you are returning. Include this in the
package.
• Re-using the original packaging, tape the parcel
securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use
our postage labels.
• Send the return through a convenient
PostNord parcel shop of your choice. If offered, ask for a proof of
postage. Please remember that the responsibility for the return is
yours until the parcel reaches us.
• You can expect to receive a
refund within three weeks of sending it back to us. Once we have
processed the return you will receive a return confirmation email.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be
available for everyone, some of our cosmetics classified as dangerous
goods can’t be delivered to all locations due to transportation
restrictions. E.g. nail polish, certain perfumes and nail polish
removers as well as pressurised spray cans. At the same time, all our
beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or
exchange items containing flammable substances, you need to be aware
that there are special transportation requirements. Please follow
these steps:
1. The product must be packed in a box with the LQ Dangerous goods
label attached. If you use the original box, then the label is already
attached. If you use a different box or the label is damaged, you need
to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return
code for the garment you are returning. Include this in the
package.
• Re-using the original packaging, tape the parcel
securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use
our postage labels.
• Send the return through a convenient
PostNord parcel shop of your choice. If offered, ask for a proof of
postage. Please remember that the responsibility for the return is
yours until the parcel reaches us.
• You can expect to receive a
refund within three weeks of sending it back to us. Once we have
processed the return you will receive a return confirmation email.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be
available for everyone, some of our cosmetics classified as dangerous
goods can’t be delivered to all locations due to transportation
restrictions. E.g. nail polish, certain perfumes and nail polish
removers as well as pressurised spray cans. At the same time, all our
beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or
exchange items containing flammable substances, you need to be aware
that there are special transportation requirements. Please follow
these steps:
1. The product must be packed in a box with the LQ Dangerous goods
label attached. If you use the original box, then the label is already
attached. If you use a different box or the label is damaged, you need
to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return
code for the garment you are returning. Include this in the
package.
• Re-using the original packaging, tape the parcel
securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use
our postage labels.
• Send the return through a convenient
Mondial Relay parcel shop of your choice. If offered, ask for a proof
of postage. Please remember that the responsibility for the return is
yours until the parcel reaches us.
• You can expect to receive a
refund within three weeks of sending it back to us. Once we have
processed the return you will receive a return confirmation email.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be
available for everyone, some of our cosmetics classified as dangerous
goods can’t be delivered to all locations due to transportation
restrictions. E.g. nail polish, certain perfumes and nail polish
removers as well as pressurised spray cans. At the same time, all our
beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or
exchange items containing flammable substances, you need to be aware
that there are special transportation requirements. Please follow
these steps:
1. The product must be packed in a box with the LQ Dangerous goods
label attached. If you use the original box, then the label is already
attached. If you use a different box or the label is damaged, you need
to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return
code for the garment you are returning. Include this in the
package.
• Re-using the original packaging, tape the parcel
securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use
our postage labels.
• Send the return through your preferred
return option (choose below) and, if offered, ask for a proof of
postage. Please remember that the responsibility for the return is
yours until the parcel reaches us.
• You can expect to receive a
refund within three weeks of sending it back to us. Once we have
processed the return you will receive a return confirmation email.
Return options:
Free return at Hermes parcel shop:
Attach the
self-adhesive return label, which you can find on the Delivery note
and take the parcel to a convenient Hermes parcel shop of your choice.
Free return with courier pick-up:
You can easily arrange
for a Hermes courier to pick up your return by calling Hermes
at 01806-311211. If you are missing the self-adhesive return label
found on the Delivery note – or want us to arrange the pick-up, please
contact our
Customer service.
Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the Delivery note.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be
available for everyone, some of our cosmetics classified as dangerous
goods can’t be delivered to all locations due to transportation
restrictions. E.g. nail polish, certain perfumes and nail polish
removers as well as pressurised spray cans. At the same time, all our
beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or
exchange items containing flammable substances, you need to be aware
that there are special transportation requirements. Please follow
these steps:
1. The product must be packed in a box with the LQ Dangerous goods
label attached. If you use the original box, then the label is already
attached. If you use a different box or the label is damaged, you need
to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return
code for the garment you are returning. Include this in the
package.
• Re-using the original packaging, tape the parcel
securely and attach the pre-paid label included in your parcel.
• You can easily arrange for a DPD courier to pick up your return
yourself via the
DPD return portal. When clicking on the
link you will be redirected to right page immediately, and you just
need to enter your order reference number and select the date for the
pick-up. Please note that you do not need to print the return label
from the portal if you use the self-adhesive return label included on
the Delivery note. If offered, ask for a proof of postage. Please
remember that the responsibility for the return is yours until the
parcel reaches us.
• You can expect to receive a refund within
three weeks of sending it back to us. Once we have processed the
return you will receive a return confirmation email.
If you are missing the self-adhesive return label found on the Delivery note – or want us to arrange for a DPD courier to pick up your return, please contact our Customer service.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be
available for everyone, some of our cosmetics classified as dangerous
goods can’t be delivered to all locations due to transportation
restrictions. E.g. nail polish, certain perfumes and nail polish
removers as well as pressurised spray cans. At the same time, all our
beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or
exchange items containing flammable substances, you need to be aware
that there are special transportation requirements. Please follow
these steps:
1. The product must be packed in a box with the LQ Dangerous goods
label attached. If you use the original box, then the label is already
attached. If you use a different box or the label is damaged, you need
to print a new one.
2. Fill the box with paper or
filler so that the product sits securely.
3. Follow the normal
return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return
code for the garment you are returning. Include this in the
package.
• Re-using the original packaging, tape the parcel
securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use
our postage labels.
• You can easily arrange for a DPD courier
to pick up your return yourself via the DPD return
portal. When clicking on the link you will be redirected to
right page immediately, and you just need to enter your order
reference number and select the date for the pick up. Please note that
you do not need to print the return label from the portal if you use
the self-adhesive return label included on the Delivery note. If
offered, ask for a proof of postage. Please remember that the
responsibility for the return is yours until the parcel reaches
us.
• You can expect to receive a refund within three weeks of
sending it back to us. Once we have processed the return you will
receive a return confirmation email.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be
available for everyone, some of our cosmetics classified as dangerous
goods can’t be delivered to all locations due to transportation
restrictions. E.g. nail polish, certain perfumes and nail polish
removers as well as pressurised spray cans. At the same time, all our
beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or
exchange items containing flammable substances, you need to be aware
that there are special transportation requirements. Please follow
these steps:
1. The product must be packed in a box with the LQ Dangerous goods
label attached. If you use the original box, then the label is already
attached. If you use a different box or the label is damaged, you need
to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return
code for the garment you are returning. Include this in the
package.
• Re-using the original packaging, tape the parcel
securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use
our postage labels.
• Send the return through your preferred
return option (choose below) and, if offered, ask for a proof of
postage. Please remember that the responsibility for the return is
yours until the parcel reaches us.
• You can expect to receive a
refund within three weeks of sending it back to us. Once we have
processed the return you will receive a return confirmation email.
Return options:
Free return at a Post Italiane parcel shop:
Attach the
self-adhesive return label, which you can find on the Delivery note
and take the parcel to a convenient Post Italiane parcel shop of your choice.
Free return with courier pick-up:
You can easily arrange
for a courier to pick up your parcel via Post Italiane. Call the toll
free number: 803160. If you are missing the self-adhesive return label
found on the Delivery note – or want us to arrange the pick-up, please
contact our
Customer service.
Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the Delivery note.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be
available for everyone, some of our cosmetics classified as dangerous
goods can’t be delivered to all locations due to transportation
restrictions. E.g. nail polish, certain perfumes and nail polish
removers as well as pressurised spray cans. At the same time, all our
beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or
exchange items containing flammable substances, you need to be aware
that there are special transportation requirements. Please follow
these steps:
1. The product must be packed in a box with the LQ Dangerous goods
label attached. If you use the original box, then the label is already
attached. If you use a different box or the label is damaged, you need
to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the
return code for the garment you are returning. Include this in the
package.
• Re-using the original packaging, tape the parcel
securely and attach the pre-paid label included in your parcel.
• To ensure that the parcel safely reaches us, we recommend that you
use our postage labels.
• Send the return through your
preferred return option below and, if offered, ask for a proof of
postage. Please remember that the responsibility for the return is
yours until the parcel reaches us.
• You can expect to receive a
refund within three weeks of sending it back to us. Once we have
processed the return you will receive a return confirmation email.
Return options:
Free return at PostNL parcel shop:
Attach the
self-adhesive return label, which you can find on the Delivery note
and take the parcel to a convenient PostNL parcel shop of your choice.
Free return at UPS parcel shop:
Attach the self-adhesive
return label, which you can find on the Delivery note and take the
parcel to a convenient UPS parcel shop of your choice.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be
available for everyone, some of our cosmetics classified as dangerous
goods can’t be delivered to all locations due to transportation
restrictions. E.g. nail polish, certain perfumes and nail polish
removers as well as pressurised spray cans. At the same time, all our
beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or
exchange items containing flammable substances, you need to be aware
that there are special transportation requirements. Please follow
these steps:
1. The product must be packed in a box with the LQ Dangerous goods
label attached. If you use the original box, then the label is already
attached. If you use a different box or the label is damaged, you need
to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return
code for the garment you are returning. Include this in the
package.
• Re-using the original packaging, tape the parcel
securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use
our postage labels.
• You can easily arrange for a DPD courier
to pick up your return yourself via the
DPD return portal. When clicking on the
link you will be redirected to right page immediately, and you just
need to enter your order reference number and select the date for the
pick-up. Please note that you do not need to print the return label
from the portal if you use the self-adhesive return label included on
the Delivery note. If offered, ask for a proof of postage. Please
remember that the responsibility for the return is yours until the
parcel reaches us.
• You can expect to receive a refund within
three weeks of sending it back to us. Once we have processed the
return you will receive a return confirmation email.
If you are missing the self-adhesive return label found on the Delivery note – or want us to arrange for a DPD courier to pick up your return, please contact our Customer service.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be
available for everyone, some of our cosmetics classified as dangerous
goods can’t be delivered to all locations due to transportation
restrictions. E.g. nail polish, certain perfumes and nail polish
removers as well as pressurised spray cans. At the same time, all our
beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or
exchange items containing flammable substances, you need to be aware
that there are special transportation requirements. Please follow
these steps:
1. The product must be packed in a box with the LQ Dangerous goods
label attached. If you use the original box, then the label is already
attached. If you use a different box or the label is damaged, you need
to print a
new one.
2. Fill the box with paper or filler so that the product sits
securely.
3. Follow the normal return and exchange procedure on
your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return
code for the garment you are returning. Include this in the
package.
• Re-using the original packaging, tape the parcel
securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use
our postage labels.
• Send the return through a convenient DPD
parcel shop of your choice. If offered, ask for a proof of postage.
Please remember that the responsibility for the return is yours until
the parcel reaches us.
• You can expect to receive a refund
within three weeks of sending it back to us. Once we have processed
the return you will receive a return confirmation email.
If you are missing the self-adhesive return label found on the
Delivery note, please contact our
Customer service.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be
available for everyone, some of our cosmetics classified as dangerous
goods can’t be delivered to all locations due to transportation
restrictions. E.g. nail polish, certain perfumes and nail polish
removers as well as pressurised spray cans. At the same time, all our
beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or
exchange items containing flammable substances, you need to be aware
that there are special transportation requirements. Please follow
these steps:
1. The product must be packed in a box with the LQ Dangerous goods
label attached. If you use the original box, then the label is already
attached. If you use a different box or the label is damaged, you need
to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return
code for the garment you are returning. Include this in the
package.
• Re-using the original packaging, tape the parcel
securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use
our postage labels.
• You can easily arrange for a DPD courier
to pick up your return yourself via the
DPD return
portal. When clicking on the link you will be redirected to
right page immediately, and you just need to enter your order
reference number and select the date for the pick-up. Please note that
you do not need to print the return label from the portal if you use
the self-adhesive return label included on the Delivery note. If
offered, ask for a proof of postage. Please remember that the
responsibility for the return is yours until the parcel reaches
us.
• You can expect to receive a refund within three weeks of
sending it back to us. Once we have processed the return you will
receive a return confirmation email.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be
available for everyone, some of our cosmetics classified as dangerous
goods can’t be delivered to all locations due to transportation
restrictions. E.g. nail polish, certain perfumes and nail polish
removers as well as pressurised spray cans. At the same time, all our
beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or
exchange items containing flammable substances, you need to be aware
that there are special transportation requirements. Please follow
these steps:
1. The product must be packed in a box with the LQ Dangerous goods
label attached. If you use the original box, then the label is already
attached. If you use a different box or the label is damaged, you need
to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return
code for the garment you are returning. Include this in the
package.
• Re-using the original packaging, tape the parcel
securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use
our postage labels.
• You can easily arrange for a DPD courier
to pick up your return yourself via the
DPD return
portal. When clicking on the link you will be redirected to
right page immediately, and you just need to enter your order
reference number and select the date for the pick-up. Please note that
you do not need to print the return label from the portal if you use
the self-adhesive return label included on the Delivery note. If
offered, ask for a proof of postage. Please remember that the
responsibility for the return is yours until the parcel reaches
us.
• You can expect to receive a refund within three weeks of
sending it back to us. Once we have processed the return you will
receive a return confirmation email.
If you are missing the self-adhesive return label found on the Delivery note – or want us to arrange for a DPD courier to pick up your return, please contact our Customer service.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be
available for everyone, some of our cosmetics classified as dangerous
goods can’t be delivered to all locations due to transportation
restrictions. E.g. nail polish, certain perfumes and nail polish
removers as well as pressurised spray cans. At the same time, all our
beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or
exchange items containing flammable substances, you need to be aware
that there are special transportation requirements. Please follow
these steps:
1. The product must be packed in a box with the LQ Dangerous goods
label attached. If you use the original box, then the label is already
attached. If you use a different box or the label is damaged, you need
to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return
code for the garment you are returning. Include this in the
package.
• Re-using the original packaging, tape the parcel
securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use
our postage labels.
• You can easily arrange for a DPD courier
to pick up your return yourself via the
DPD return
portal. When clicking on the link you will be redirected to
right page immediately, and you just need to enter your order
reference number and select the date for the pick-up. Please note that
you do not need to print the return label from the portal if you use
the self-adhesive return label included on the Delivery note. If
offered, ask for a proof of postage. Please remember that the
responsibility for the return is yours until the parcel reaches
us.
• You can expect to receive a refund within three weeks of
sending it back to us. Once we have processed the return you will
receive a return confirmation email.
If you are missing the self-adhesive return label found on the Delivery note – or want us to arrange for a DPD courier to pick up your return, please contact our Customer service.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be
available for everyone, some of our cosmetics classified as dangerous
goods can’t be delivered to all locations due to transportation
restrictions. E.g. nail polish, certain perfumes and nail polish
removers as well as pressurised spray cans. At the same time, all our
beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or
exchange items containing flammable substances, you need to be aware
that there are special transportation requirements. Please follow
these steps:
1. The product must be packed in a box with the LQ Dangerous goods
label attached. If you use the original box, then the label is already
attached. If you use a different box or the label is damaged, you need
to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return
code for the garment you are returning. Include this in the
package.
• Re-using the original packaging, tape the parcel
securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use
our postage labels.
• Send the return through a convenient
PostNord parcel shop of your choice. If offered, ask for a proof of
postage. Please remember that the responsibility for the return is
yours until the parcel reaches us.
• You can expect to receive a
refund within three weeks of sending it back to us. Once we have
processed the return you will receive a return confirmation email.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be
available for everyone, some of our cosmetics classified as dangerous
goods can’t be delivered to all locations due to transportation
restrictions. E.g. nail polish, certain perfumes and nail polish
removers as well as pressurised spray cans. At the same time, all our
beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or
exchange items containing flammable substances, you need to be aware
that there are special transportation requirements. Please follow
these steps:
1. The product must be packed in a box with the LQ Dangerous goods
label attached. If you use the original box, then the label is already
attached. If you use a different box or the label is damaged, you need
to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
• On the returns note, fill in the return
code for the garment you are returning. Include this in the
package.
• Re-using the original packaging, tape the parcel
securely and attach the pre-paid label included in your parcel.
• To ensure the parcel safely reaches us, we recommend that you use
our postage labels. Please remember that the responsibility for the
return is yours until the parcel reaches us.
• Take the parcel
to a convenient DPD parcel shop of your choice.
• You can
expect to receive a refund within three weeks of sending it back to
us. Once we have processed the return you will receive a return
confirmation email.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
RETURN RESTRICTIONS – DANGEROUS GOODS
About dangerous goods
Although fashion is meant to be
available for everyone, some of our cosmetics classified as dangerous
goods can’t be delivered to all locations due to transportation
restrictions. E.g. nail polish, certain perfumes and nail polish
removers as well as pressurised spray cans. At the same time, all our
beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or
exchange items containing flammable substances, you need to be aware
that there are special transportation requirements. Please follow
these steps:
1. The product must be packed in a box with the LQ Dangerous goods
label attached. If you use the original box, then the label is already
attached. If you use a different box or the label is damaged, you need
to print a new one.
2. Fill the box with
paper or filler so that the product sits securely.
3. Follow the
normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.