During this strange and uncertain time, we’re following the advice from governments and local authorities – and will continue to do our best to deal with this situation day-by-day for the local needs of our staff and community.

Some of our stores are temporarily closed, you can find more info by using our store locator. We’re happy to report that our website is still up and running, yay!

We might experience some difficulties along the way, like delays in delivery, so please bear with us. Check out our Payment and delivery and Return and refund pages for more info about your specific market. If you have any more questions, the quickest way to contact us is by email, where our friendly customer service team is English speaking. Please note that we’re busier than usual!

For questions regarding your payment please contact Klarna.

Select your country below for contact details.
 
Love, Monki ❤


Our phone channel is currently closed but don’t worry! We are available to help you on email.
Please note: our customer service team communicates in English.

PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.

CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET

EMAIL customerservice@monki.com
Our goal is to answer your email within 24 hours

Please kindly note: During high season and sales, our answering times might take a little longer

 

COMPANY INFORMATION

Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

Monki H&M Hennes & Mauritz GesmbH
Kirchengasse 6/6, 1070 Vienna, Austria.

Registered number: 100897d
VAT no. ATU19401608

Our phone channel is currently closed but don’t worry! We are available to help you on email.
Please note: our customer service team communicates in English.

PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.

CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET

EMAIL customerservice@monki.com
Our goal is to answer your email within 24 hours

Please kindly note: During high season and sales, our answering times might take a little longer

 

COMPANY INFORMATION

Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

Monki H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46A, 106 38 Stockholm.

Registered number: 5560701715
VAT no. BE0890978157

Our phone channel is currently closed but don’t worry! We are available to help you on email.
Please note: our customer service team communicates in English.

PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.

CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET

EMAIL customerservice@monki.com
Our goal is to answer your email within 24 hours

Please kindly note: During high season and sales, our answering times might take a little longer

 

COMPANY INFORMATION

Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

Monki H&M Hennes & Mauritz GBC AB 
Mäster Samuelsgatan 46A, 106 38 Stockholm.

Registered number: 5560701715
VAT no. CZ681756304

Our phone channel is currently closed but don’t worry! We are available to help you on email.
Please note: our customer service team communicates in English.

PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.

CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET

EMAIL customerservice@monki.com
Our goal is to answer your email within 24 hours

Please kindly note: During high season and sales, our answering times might take a little longer

 

COMPANY INFORMATION

Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

Monki H&M Hennes & Mauritz GBC AB 
Mäster Samuelsgatan 46A, 106 38 Stockholm.

Registered number: 5560701715
VAT no. DK12374119

Our phone channel is currently closed but don’t worry! We are available to help you on email.
Please note: our customer service team communicates in English.

PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.

CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET

EMAIL customerservice@monki.com
Our goal is to answer your email within 24 hours

Please kindly note: During high season and sales, our answering times might take a little longer

 

 

COMPANY INFORMATION

Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

Monki H&M Hennes & Mauritz GBC AB 
Mäster Samuelsgatan 46A, 106 38 Stockholm.

Registered number: 5560701715
VAT no. FI21164397

Our phone channel is currently closed but don’t worry! We are available to help you on email.
Please note: our customer service team communicates in English.

PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.

CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET

EMAIL customerservice@monki.com
Our goal is to answer your email within 24 hours

Please kindly note: During high season and sales, our answering times might take a little longer

 

COMPANY INFORMATION

Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

Monki H&M Hennes & Mauritz GBC AB 
Mäster Samuelsgatan 46A, 106 38 Stockholm.

Registered number: 5560701715
VAT no. FR69498081827

Please note: our customer service team communicates in German.

PHONE 0800 6648194
Free of charge within Germany.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.

CUSTOMER SERVICE – OPENING HOURS
Weekdays 09:00 - 17:00 CET
Saturday 09:00 - 13:00 CET
Sunday 09:00 - 13:00 CET

EMAIL kundenservice.de@monki.com
Our goal is to answer your email within 24 hours

Please kindly note: During high season and sales, our answering times might take a little longer.

 

COMPANY INFORMATION

Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

Monki Fabric Sales AB & Co. KG Germany
Spitalerstrasse 12, 20095 Hamburg, Germany.

Registered number: 27/606/00183
VAT no. DE815109106

Our phone channel is currently closed but don’t worry! We are available to help you on email.
Please note: our customer service team communicates in English.

PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.

CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET

EMAIL customerservice@monki.com
Our goal is to answer your email within 24 hours

Please kindly note: During high season and sales, our answering times might take a little longer.

 

COMPANY INFORMATION

Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

Monki H&M Hennes & Mauritz GBC AB 
Mäster Samuelsgatan 46A, 106 38 Stockholm.

Registered number: 5560701715
VAT no. HU26962951

Our phone channel is currently closed but don’t worry! We are available to help you on email.
Please note: our customer service team communicates in English.

PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.

CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET

EMAIL customerservice@monki.com
Our goal is to answer your email within 24 hours

Please kindly note: During high season and sales, our answering times might take a little longer.

 

COMPANY INFORMATION

Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

Monki H&M Hennes & Mauritz (Ireland) Limited
25/28 North Wall Quay, Dublin 1, Ireland.

Registered number: 396507
VAT no. IE6416507H

Our phone channel is currently closed but don’t worry! We are available to help you on email.
We are currently experiencing delays with deliveries in the following regions: Lombardia, Piemonte, Liguria and Emilia Romagna. We are working hard to get your parcel to you safely, as soon as we can. Thanks for your understanding.

Please note: our customer service team communicates in English.
 

PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.

CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET

EMAIL customerservice@monki.com
Our goal is to answer your email within 24 hours

Please kindly note: During high season and sales, our answering times might take a little longer

 

COMPANY INFORMATION

Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

Monki H&M Hennes & Mauritz GBC AB 
Mäster Samuelsgatan 46A, 106 38 Stockholm.

Registered number: 5560701715
VAT no. IT00121719991  

Our phone channel is currently closed but don’t worry! We are available to help you on email.
Please note: our customer service team communicates in English.

PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.

CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET

EMAIL customerservice@monki.com
Our goal is to answer your email within 24 hours

Please kindly note: During high season and sales, our answering times might take a little longer.

 

COMPANY INFORMATION

Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

Monki H&M Hennes & Mauritz Netherlands B.V
Kalverstraat 112, 1012PK Amsterdam, Netherlands.

Registered number: 009294703
VAT no. NL009294703B01

Our phone channel is currently closed but don’t worry! We are available to help you on email.
Please note: our customer service team communicates in English.

PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.

CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET

EMAIL customerservice@monki.com
Our goal is to answer your email within 24 hours

Please kindly note: During high season and sales, our answering times might take a little longer.

 

COMPANY INFORMATION

Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

Monki H&M Hennes & Mauritz AS
Registered office: Karl Johans gate 16C, 0154, Oslo, Norway

Registered number: 912618900​
VAT no. NO912618900​

Our phone channel is currently closed but don’t worry! We are available to help you on email.
Please note: our customer service team communicates in English.

PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.

CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET

EMAIL customerservice@monki.com
Our goal is to answer your email within 24 hours

Please kindly note: During high season and sales, our answering times might take a little longer

 

COMPANY INFORMATION

Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

Monki H&M Hennes & Mauritz GBC AB 
Mäster Samuelsgatan 46A, 106 38 Stockholm.

Registered number: 5560701715
VAT no. PL5262958238

Our phone channel is currently closed but don’t worry! We are available to help you on email.
Please note: our customer service team communicates in English.

PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.

CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET

EMAIL customerservice@monki.com

Our goal is to answer your email within 24 hours

Please kindly note: During high season and sales, our answering times might take a little longer

 

COMPANY INFORMATION

Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

Monki H&M Hennes & Mauritz GBC AB 
Mäster Samuelsgatan 46A, 106 38 Stockholm.

Registered number: 5560701715
VAT no. PT980369312

Our phone channel is currently closed but don’t worry! We are available to help you on email.
Please note: our customer service team communicates in English.

PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.

CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET

EMAIL customerservice@monki.com
Our goal is to answer your email within 24 hours

Please kindly note: During high season and sales, our answering times might take a little longer

 

COMPANY INFORMATION

Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

Monki H&M Hennes & Mauritz GBC AB 
Mäster Samuelsgatan 46A, 106 38 Stockholm.

Registered number: 5560701715
VAT no. SK4020189074

Our phone channel is currently closed but don’t worry! We are available to help you on email.
Please note: our customer service team communicates in English.

PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.

CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET

EMAIL customerservice@monki.com
Our goal is to answer your email within 24 hours

Please kindly note: During high season and sales, our answering times might take a little longer

 

COMPANY INFORMATION

Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

Monki H&M Hennes & Mauritz GBC AB 
Mäster Samuelsgatan 46A, 106 38 Stockholm.

Registered number: 5560701715
VAT no. SI38252538

Our phone channel is currently closed but don’t worry! We are available to help you on email.
Please note: our customer service team communicates in English.

PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.

CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET

EMAIL customerservice@monki.com
Our goal is to answer your email within 24 hours

Please kindly note: During high season and sales, our answering times might take a little longer

 

COMPANY INFORMATION

Monki is part of the H&M Group and has its registered office in Stockholm,Sweden.

Monki H&M Hennes & Mauritz GBC AB 
Mäster Samuelsgatan 46A, 106 38 Stockholm.

Registered number: 5560701715
VAT no. ESN0302078A

Our phone channel is currently closed but don’t worry! We are available to help you on email.
Please note: our customer service team communicates in English.

PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.

CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET

EMAIL customerservice@monki.com
Our goal is to answer your email within 24 hours

Please kindly note: During high season and sales, our answering times might take a little longer.

 

COMPANY INFORMATION

Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

Monki H&M Hennes & Mauritz Sverige AB
Mäster Samuelsgatan 46A, 106 38 Stockholm.

Registered number: 556151-2376
VAT no. SE556151237601

Our phone channel is currently closed but don’t worry! We are available to help you on email.
Please note: our customer service team communicates in English.

PAYMENT QUESTION?
For questions regarding your payment please contact Klarna.

CUSTOMER SERVICE – OPENING HOURS
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET

EMAIL customerservice@monki.com
Our goal is to answer your email within 24 hours

Please kindly note: During high season and sales, our answering times might take a little longer.

 

COMPANY INFORMATION

Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

Monki H&M Hennes & Mauritz UK Limited
1st Floor, 25 Argyll Street, London, W1F7TS United Kingdom.

Registered number: '01413450
VAT no. GB243070692