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    ALL MARKETS
    Our online store is up and running as usual (yay!), with strict safety routines in place at our warehouse.

    Pls check out the tabs above with payment & deliveryreturn & refund and other helpful infoOr select your location below for Customer Service contact details.

    Our customer service teams are currently experiencing a delay in response. We thank you for your patience. We are doing everything we can to get back to you as soon as possible.

    For questions regarding your payment please contact Klarna.

    Love, Monki ❤
     
     
    EUROPE

    Please note: our customer service team communicates in German.

    PHONE 0800-700078
    (Free of charge from within Austria)
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 8:00 - 21:00 CET
    Saturday 9:00 - 17:00 CET
    Sunday 9:00 - 17:00 CET

    EMAIL kundenservice.at@monki.com
    Our goal is to answer your email within 24 hours

    Please kindly note: During high season and sales, our answering times might take a little longer

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz GesmbH
    Kirchengasse 6/6, 1070 Vienna, Austria.

    Registered number: 100897d
    VAT no. ATU19401608

    Please note: our customer service team communicates in English.

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger. 

    PHONE: +44 (0) 343 487 8781
    (International call charges apply and mobile phone prices may vary)
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    EMAIL: customerservice@monki.com
    Our goal is to answer your email within 24 hours

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 9:00 - 22:00 CET
    Saturday 10:00 - 19:00 CET
    Sunday 10:00 - 18:00 CET

    Please kindly note: During high season and sales, our answering times might take a little longer

     

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46A, 106 38 Stockholm.

    Registered number: 5560701715
    VAT no. BE0890978157

    Please note: our customer service team communicates in English.

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger. 

    PHONE: 0249 175 30
    (Landline call charges apply and mobile phone prices may vary)
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    EMAIL: customerservice@monki.com
    Our goal is to answer your email within 24 hours

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 9:00 - 22:00 CET
    Saturday 10:00 - 19:00 CET
    Sunday 10:00 - 18:00 CET

    Please kindly note: During high season and sales, our answering times might take a little longer.

     

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46A, 106 38 Stockholm.

    Registered number: 5560701715
    VAT no. SK4020189074

    Please note: our customer service team communicates in English.

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger. 

    PHONE: 0130 008 59
    (Landline call charges apply and mobile phone prices may vary)
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    EMAIL: customerservice@monki.com
    Our goal is to answer your email within 24 hours

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 9:00 - 22:00 CET
    Saturday 10:00 - 19:00 CET
    Sunday 10:00 - 18:00 CET

    Please kindly note: During high season and sales, our answering times might take a little longer.

     

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46A, 106 38 Stockholm.

    Registered number: 5560701715
    VAT no. SK4020189074

    Please note: our customer service team communicates in English.

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger.

    PHONE: 0220 309 82
    (Landline call charges apply and mobile phone prices may vary)
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    EMAIL: customerservice@monki.com
    Our goal is to answer your email within 24 hours

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 9:00 - 22:00 CET
    Saturday 10:00 - 19:00 CET
    Sunday 10:00 - 18:00 CET

    Please kindly note: During high season and sales, our answering times might take a little longer.

     

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46A, 106 38 Stockholm.

    Registered number: 5560701715
    VAT no. SK4020189074

    Please note: our customer service team communicates in English.

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger.

    PHONE: +44 (0) 343 487 8781
    (International call charges apply and mobile phone prices may vary)
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    EMAIL: customerservice@monki.com
    Our goal is to answer your email within 24 hours

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 9:00 - 22:00 CET
    Saturday 10:00 - 19:00 CET
    Sunday 10:00 - 18:00 CET

    Please kindly note: During high season and sales, our answering times might take a little longer

     

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz GBC AB 
    Mäster Samuelsgatan 46A, 106 38 Stockholm.

    Registered number: 5560701715
    VAT no. CZ681756304

    Please note: our customer service team communicates in English.

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger.

    PHONE: 78775355 within Denmark
    (Landline call charges apply and mobile phone prices may vary)
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    EMAIL: customerservice@monki.com
    Our goal is to answer your email within 24 hours

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 9:00 - 22:00 CET
    Saturday 10:00 - 19:00 CET
    Sunday 10:00 - 18:00 CET

    Please kindly note: During high season and sales, our answering times might take a little longer

     

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz GBC AB 
    Mäster Samuelsgatan 46A, 106 38 Stockholm.

    Registered number: 5560701715
    VAT no. DK12374119

    Please note: our customer service team communicates in English.

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger.

    PHONE: +37 (0) 660 50 39
    (Landline call charges apply and mobile phone prices may vary)
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    EMAIL: customerservice@monki.com
    Our goal is to answer your email within 24 hours

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 9:00 - 22:00 CET
    Saturday 10:00 - 19:00 CET
    Sunday 10:00 - 18:00 CET

    Please kindly note: During high season and sales, our answering times might take a little longer.

     

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46A, 106 38 Stockholm.

    Registered number: 5560701715
    VAT no. SK4020189074

    Please note: our customer service team communicates in English.

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger.

    PHONE: + 358 (0) 9 3158 1614 within Finland
    (Landline call charges apply and mobile phone prices may vary)
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    EMAIL: customerservice@monki.com
    Our goal is to answer your email within 24 hours

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 9:00 - 22:00 CET
    Saturday 10:00 - 19:00 CET
    Sunday 10:00 - 18:00 CET

    Please kindly note: During high season and sales, our answering times might take a little longer

     

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz GBC AB 
    Mäster Samuelsgatan 46A, 106 38 Stockholm.

    Registered number: 5560701715
    VAT no. FI21164397

    Please note: our customer service team communicates in English.

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger.

    PHONE: +44 (0) 343 487 8781
    (International call charges apply and mobile phone prices may vary)
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    EMAIL: customerservice@monki.com
    Our goal is to answer your email within 24 hours

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 9:00 - 22:00 CET
    Saturday 10:00 - 19:00 CET
    Sunday 10:00 - 18:00 CET

    Please kindly note: During high season and sales, our answering times might take a little longer

     

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz GBC AB 
    Mäster Samuelsgatan 46A, 106 38 Stockholm.

    Registered number: 5560701715
    VAT no. FR69498081827

    Please note: our customer service team communicates in English.

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger.

    PHONE: 0211 198 48 00
    (Landline call charges apply and mobile phone prices may vary)
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    EMAIL: customerservice@monki.com
    Our goal is to answer your email within 24 hours

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 9:00 - 22:00 CET
    Saturday 10:00 - 19:00 CET
    Sunday 10:00 - 18:00 CET

    Please kindly note: During high season and sales, our answering times might take a little longer.

     

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46A, 106 38 Stockholm.

    Registered number: 5560701715
    VAT no. SK4020189074

    Please note: our customer service team communicates in English.

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger.

    PHONE: +44 (0) 343 487 8781
    (International call charges apply and mobile phone prices may vary)
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    EMAIL: customerservice@monki.com
    Our goal is to answer your email within 24 hours

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 9:00 - 22:00 CET
    Saturday 10:00 - 19:00 CET
    Sunday 10:00 - 18:00 CET

    Please kindly note: During high season and sales, our answering times might take a little longer.

     

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz GBC AB 
    Mäster Samuelsgatan 46A, 106 38 Stockholm.

    Registered number: 5560701715
    VAT no. HU26962951

    Please note: our customer service team communicates in English.

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger.

    PHONE: +44 (0) 343 487 8781
    (International call charges apply and mobile phone prices may vary)
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    EMAIL: customerservice@monki.com
    Our goal is to answer your email within 24 hours

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 8:00 - 21:00 GMT
    Saturday 9:00 - 18:00 GMT
    Sunday 9:00 - 17:00 GMT

    Please kindly note: During high season and sales, our answering times might take a little longer.

     

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz (Ireland) Limited
    25/28 North Wall Quay, Dublin 1, Ireland.

    Registered number: 396507
    VAT no. IE6416507H

    Please note: our customer service team communicates in English.

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger.

    PHONE: +44 (0) 343 487 8781
    (International call charges apply and mobile phone prices may vary)
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    EMAIL: customerservice@monki.com
    Our goal is to answer your email within 24 hours

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 9:00 - 22:00 CET
    Saturday 10:00 - 19:00 CET
    Sunday 10:00 - 18:00 CET

    Please kindly note: During high season and sales, our answering times might take a little longer

     

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz GBC AB 
    Mäster Samuelsgatan 46A, 106 38 Stockholm.

    Registered number: 5560701715
    VAT no. IT00121719991  

    Please note: our customer service team communicates in English.

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger.

    PHONE: 0686 882 59
    (Landline call charges apply and mobile phone prices may vary)
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    EMAIL: customerservice@monki.com
    Our goal is to answer your email within 24 hours

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 9:00 - 22:00 CET
    Saturday 10:00 - 19:00 CET
    Sunday 10:00 - 18:00 CET

    Please kindly note: During high season and sales, our answering times might take a little longer.

     

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46A, 106 38 Stockholm.

    Registered number: 5560701715
    VAT no. SK4020189074

    Please note: our customer service team communicates in English.

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger.

    PHONE: +521 402 17
    (Landline call charges apply and mobile phone prices may vary)
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    EMAIL: customerservice@monki.com
    Our goal is to answer your email within 24 hours

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 9:00 - 22:00 CET
    Saturday 10:00 - 19:00 CET
    Sunday 10:00 - 18:00 CET

    Please kindly note: During high season and sales, our answering times might take a little longer.

     

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46A, 106 38 Stockholm.

    Registered number: 5560701715
    VAT no. SK4020189074

    Please note: our customer service team communicates in English.

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger.

    PHONE: 0278 674 21
    (Landline call charges apply and mobile phone prices may vary)
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    EMAIL: customerservice@monki.com
    Our goal is to answer your email within 24 hours

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 9:00 - 22:00 CET
    Saturday 10:00 - 19:00 CET
    Sunday 10:00 - 18:00 CET

    Please kindly note: During high season and sales, our answering times might take a little longer.

     

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46A, 106 38 Stockholm.

    Registered number: 5560701715
    VAT no. SK4020189074

    Please note: our customer service team communicates in English.

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger.

    PHONE: 0900-2021862 within Netherlands
    Calls cost 0,075€ per call.
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    EMAIL: customerservice@monki.com
    Our goal is to answer your email within 24 hours

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 9:00 - 22:00 CET
    Saturday 10:00 - 19:00 CET
    Sunday 10:00 - 18:00 CET

    Please kindly note: During high season and sales, our answering times might take a little longer.

     

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.


    Monki H&M Hennes & Mauritz Netherlands B.V
    Kalverstraat 112, 1012PK Amsterdam, Netherlands.

    Registered number: 009294703
    VAT no. NL009294703B01

    Please note: our customer service team communicates in English.

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger.

    PHONE: 239 66922 within Norway
    (Landline call charges apply and mobile phone prices may vary)
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    EMAIL: customerservice@monki.com
    Our goal is to answer your email within 24 hours

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 9:00 - 22:00 CET
    Saturday 10:00 - 19:00 CET
    Sunday 10:00 - 18:00 CET

    Please kindly note: During high season and sales, our answering times might take a little longer.

     

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz AS
    Registered office: Karl Johans gate 16C, 0154, Oslo, Norway

    Registered number: 912618900​
    VAT no. NO912618900​

    Please note: our customer service team communicates in English.

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger.

    PHONE: +44 (0) 343 487 8781
    (International call charges apply and mobile phone prices may vary)
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    EMAIL: customerservice@monki.com
    Our goal is to answer your email within 24 hours

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 9:00 - 22:00 CET
    Saturday 10:00 - 19:00 CET
    Sunday 10:00 - 18:00 CET

    Please kindly note: During high season and sales, our answering times might take a little longer

     

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz GBC AB 
    Mäster Samuelsgatan 46A, 106 38 Stockholm.

    Registered number: 5560701715
    VAT no. PL5262958238

    Please note: our customer service team communicates in English.

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger.

    PHONE: +44 (0) 343 487 8781
    (International call charges apply and mobile phone prices may vary)
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    EMAIL: customerservice@monki.com
    Our goal is to answer your email within 24 hours

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 9:00 - 22:00 CET
    Saturday 10:00 - 19:00 CET
    Sunday 10:00 - 18:00 CET

    Please kindly note: During high season and sales, our answering times might take a little longer

     

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz GBC AB 
    Mäster Samuelsgatan 46A, 106 38 Stockholm.

    Registered number: 5560701715
    VAT no. PT980369312

    Please note: our customer service team communicates in English.

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger.

    PHONE: 0316 301 812
    (Landline call charges apply and mobile phone prices may vary)
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    EMAIL: customerservice@monki.com
    Our goal is to answer your email within 24 hours

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 9:00 - 22:00 CET
    Saturday 10:00 - 19:00 CET
    Sunday 10:00 - 18:00 CET

    Please kindly note: During high season and sales, our answering times might take a little longer.

     

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz GBC AB
    Mäster Samuelsgatan 46A, 106 38 Stockholm.

    Registered number: 5560701715
    VAT no. SK4020189074

    Please note: our customer service team communicates in English.

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger.

    PHONE: +44 (0) 343 487 8781
    (International call charges apply and mobile phone prices may vary)
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    EMAIL: customerservice@monki.com
    Our goal is to answer your email within 24 hours

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 9:00 - 22:00 CET
    Saturday 10:00 - 19:00 CET
    Sunday 10:00 - 18:00 CET

    Please kindly note: During high season and sales, our answering times might take a little longer

     

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz GBC AB 
    Mäster Samuelsgatan 46A, 106 38 Stockholm.

    Registered number: 5560701715
    VAT no. SK4020189074

    Please note: our customer service team communicates in English.

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger.

    PHONE: +44 (0) 343 487 8781
    (International call charges apply and mobile phone prices may vary)
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    EMAIL: customerservice@monki.com
    Our goal is to answer your email within 24 hours

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 9:00 - 22:00 CET
    Saturday 10:00 - 19:00 CET
    Sunday 10:00 - 18:00 CET

    Please kindly note: During high season and sales, our answering times might take a little longer

     

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz GBC AB 
    Mäster Samuelsgatan 46A, 106 38 Stockholm.

    Registered number: 5560701715
    VAT no. SI38252538

    Please note: our customer service team communicates in English.

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger.

    PHONE: +44 (0) 343 487 8781
    (International call charges apply and mobile phone prices may vary)
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    EMAIL: customerservice@monki.com
    Our goal is to answer your email within 24 hours

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 9:00 - 22:00 CET
    Saturday 10:00 - 19:00 CET
    Sunday 10:00 - 18:00 CET

    Please kindly note: During high season and sales, our answering times might take a little longer

     

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm,Sweden.

    Monki H&M Hennes & Mauritz GBC AB 
    Mäster Samuelsgatan 46A, 106 38 Stockholm.

    Registered number: 5560701715
    VAT no. ESN0302078A

    Our customer service team communicates in Swedish via phone and e-mail:

    PHONE: +46313089111
    This is the quickest way to get the help you need!
    Calls are free of charge. Our goal is to answer your call within 2 minutes.

    EMAIL: Kundservice.se@monki.com
    Our goal is to answer your email within 24 hours

    Alternatively, you can use our English-speaking option:

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger.

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 9:00 - 22:00 CET
    Saturday 10:00 - 19:00 CET
    Sunday 10:00 - 18:00 CET

    Please kindly note: During high season and sales, our answering times might take a little longer.

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz Sverige AB
    Mäster Samuelsgatan 46A, 106 38 Stockholm.

    Registered number: 556151-2376
    VAT no. SE556151237601

    Please note: our customer service team communicates in English.

    CHAT:
    The Quickest way to reach us is to chat with us, you will see the ‘Live Chat’ bubble in the bottom right of the screen.

    CUSTOMER SERVICE CHAT HOURS:
    Monday – Friday: 08:00 – 20:30 GMT
    Saturday - Sunday: 09:00 - 16:30 GMT

    PHONE: 0343 4878781
    (Calls from a UK landline will be at the basic national call rate – mobiles may vary, please check with your provider.)
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    FACEBOOK MESSENGER: Contact us on Messenger
    If you would prefer you can also contact us on Messenger.

    EMAIL: Customerservice@monki.com
    Our goal is to answer your email within 24 hours

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 8:00 - 21:00 GMT
    Saturday 9:00 - 18:00 GMT
    Sunday 9:00 - 17:00 GMT

    Please kindly note: During high season and sales, our answering times might take a little longer.

     

    COMPANY INFORMATION
    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz UK Limited
    1st Floor, 25 Argyll Street, London, W1F7TS United Kingdom.

    Registered number: '01413450
    VAT no. GB243070692

    INTERNATIONAL SHIPPING
    Our Customer service is provided in English.
     

    CUSTOMER SERVICE – OPENING HOURS

    Weekdays 9 am - 4 am CET

    Weekends 10 am - 4 am CET 

    CET = Central European Time

     

    WEB CALL: 

    You can call us for free through your internet connection.

    Click the button below to open the web application in a new window.

    You can close the window at any time and return to the Monki website.

     

    CHAT: Contact us on Messenger

    If you want to write to us, the easiest way to get the support you need is via

    Messenger. English speaking customer service.

     

    PHONE:  +46844686900

    Landline call charges apply to Sweden. Rates vary between providers.

     

    EMAIL: customerservice.international@monki.com

    Please add your order number or market in your email.

     

    PAYMENT QUESTION?

    For questions regarding your payment please contact Klarna.

     

    DELIVERY

    For questions about your delivery, please contact us.

    For questions regarding import duties and tax fees please contact your local UPS.

    GERMANY
    Please note: our customer service team communicates in German.

    PHONE 0800 6648194
    Free of charge within Germany.
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    CUSTOMER SERVICE – OPENING HOURS
    Weekdays 08:00 - 21:00 CET
    Saturday 09:00 - 17:00 CET
    Sunday 09:00 - 17:00 CET

    EMAIL kundenservice.de@monki.com
    Our goal is to answer your email within 24 hours

    Please kindly note: During high season and sales, our answering times might take a little longer.

     

    COMPANY INFORMATION

    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki Fabric Sales AB & Co. KG Germany
    Spitalerstrasse 12, 20095 Hamburg, Germany.

    Registered number: 27/606/00183
    VAT no. DE815109106

    SWITZERLAND

    Our customer service team communicates in German and English.

    PHONE +41 43 588 2220
    International call charges apply and mobile phone prices may vary.
    This is the quickest way to get the help you need.
    Our goal is to answer your call within 2 minutes.

    PAYMENT QUESTION?
    For questions regarding your payment please contact Klarna.

    GERMAN SPEAKING CUSTOMER SERVICE –
    OPENING HOURS 
    Weekdays 08:00 - 21:00 CET 
    Saturday 09:00 - 17:00 CET 
    Sunday 09:00 - 17:00 CET 

    EMAIL:
     kundenservice.ch@monki.com

    ENGLISH SPEAKING CUSTOMER SERVICE -
    OPENING HOURS 

    Weekdays 09:00-22:00 CET
    Sat 10:00-19:00 CET
    Sun 10:00-18:00 CET

    CHAT: Contact us on Messenger
    If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.

    EMAIL: customerservice@monki.com
    Our goal is to answer your email within 24 hours

    Please kindly note: During high season and sales, our answering times might take a little longer.

    COMPANY INFORMATION

    Monki is part of the H&M Group and has its registered office in Stockholm, Sweden.

    Monki H&M Hennes & Mauritz AG
    Uraniastrasse 31, CH-8001 Zurich, Switzerland.

    Registration number: CHE-101-333.829
    Tax number: CHE-101.333.829 MWST