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    ALL MARKETS

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    EUROPE

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label, just choose your location from the list below.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
    • Attach your pre-paid label to the parcel and drop off at your nearest Post Office or Post AT Parcel shop.
    • Post AT will provide you with a drop-off receipt to track your parcel's progress.
    • Await your Return Confirmation email, which we will send when we have processed your return.

    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse.

    Please note, it can take up to 14 days to receive and complete your return.

    Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.

    Need a new Return Label?
    If you are missing the self-adhesive return label found on the Delivery note, please label your parcel with the address below and take it to your nearest Post AT parcel shop where Post AT will generate the barcode free of charge.

    H&M c/o Monki
    Paketfach H&M 1
    2005 Hagenbrunn

    New return form?
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

    Need further information regarding returns?
    Read more in our FAQ here.

    When will you receive my return?
    Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.

    If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.

    RETURN RESTRICTIONS
    – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • Take the parcel to a convenient Bpost parcel shop of your choice.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.


    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Econt parcel shop of your choice. 
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you want us to arrange for an Econt courier to pick up your return, arrange a collection online with Econt here. After entering your details you'll receive a confirmation to confirm the collection date and time slot.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely.
    • To arrange a collection, contact our Customer Service. Be sure to have your collection address and phone number to hand. If ordered before 18:00 CET, collection is likely to be the next working day. You will receive a confirmation from the carrier confirming the pick-up date. ​Please note, you do not need a return label; the courier will bring one.
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Econt parcel shop of your choice. 
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you want us to arrange for an Econt courier to pick up your return, call Econt on 022570073 or email at info@kronosexpress.com. Be sure to include your name, collection address, contact details and preferred date.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    Because of the current situation, we have extended our returns and refunds policy to 45 days.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.


    How to return:

    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid PostNord or Bring label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient PostNord or Bring parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • Note: If returning a Budbee order, you can book your return via the link in the Budbee tracking text. 
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label found, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient Posti or Schenker parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us. 
    • Note: If returning a Budbee order, you can book your return via the link in the Budbee tracking text. 
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    Because of the current situation, we have extended our returns and refunds policy to 45 days.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient Mondial Relay parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Econt parcel shop of your choice. 
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you want us to arrange for an Econt courier to pick up your return, call Econt on 00302310411544 or email at thessaloniki@econt.com. Be sure to include your name, collection address, contact details and preferred date.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • You can easily arrange for a DPD courier to pick up your return yourself via the  DPD return portal. When clicking on the link you will be redirected to right page immediately, and you just need to enter your order reference number and select the date for the pick-up
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you want us to arrange for a DPD courier to pick up your return, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    Because of the current situation, we have extended our returns and refunds policy to 45 days.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging and tape the parcel securely. The DPD courier will bring a pre-paid label to put on the parcel.
    • You can easily arrange for a DPD courier to pick up your return yourself via the DPD return portal. When clicking on the link you will be redirected to right page immediately, and you just need to enter your order reference number and select the date for the pick up.
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you want us to arrange for a DPD courier to pick up your return, please contact our Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through your preferred return option (choose below) and, if offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    Return options:

    Free return with courier pick-up:
    You can easily arrange for a courier to pick up your parcel via Post Italiane. Call the toll free number: 803160. Please use the self-adhesive return label included in your parcel.
    If you are missing the self-adhesive return label please contact our Customer service. 

    Free return at a Post Italiane parcel shop:
    Attach the self-adhesive return label and take the parcel to a convenient Poste Italiane postal office or Punto Poste of your choice.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.


    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure that the parcel safely reaches us, we recommend that you use our postage labels. 
    • Send the return through your preferred return option below and, if offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    Return options:
    Free return at PostNL parcel shop:
    Attach the self-adhesive return label and take the parcel to a convenient PostNL parcel shop of your choice.

    Climate compensated return via Budbee (0,99€):
    If your package was delivered by Budbee, you can also return your package via Budbee. Fast, simple and fossil-free. You can do this on the Budbee app, for more info click here. The courier will take care of the address labels. 

    New return form
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

    Missing self-adhesive return address label
    If you are missing the self-adhesive return label you can return your package to this address, free of charge:

    Monki
    Antwoordnummer 60372
    5000 Vb Tilburg

    Note that items bought online cannot be refunded or exchanged in any of our stores.

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient Posten parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    Because of the current situation, we have extended our returns and refunds policy to 45 days.

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Take the parcel to a convenient DPD parcel shop of your choice.
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Econt parcel shop of your choice. 
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you want us to arrange for an Econt courier to pick up your return, arrange a collection online with Econt here. After entering your details you'll receive a confirmation of the collection date and time slot. Alternatively, you can arrange by phone on: 0734 553 303 or 0219959.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    Because of the current situation, we have extended our returns and refunds policy to 45 days.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Take the parcel to a convenient DPD parcel shop of your choice.
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you want us to arrange for a DPD courier to pick up your return, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    Because of the current situation, we have extended our returns and refunds policy to 45 days.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely. The DPD courier will bring a pre-paid label to put on the parcel.
    • You can easily arrange for a DPD courier to pick up your return yourself via the  DPD return portal. When clicking on the link you will be redirected to right page immediately, and you just need to enter your order reference number and select the date for the pick-up.
    • If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you want us to arrange for a DPD courier to pick up your return, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient  SEUR Pickup Point of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service who will be able to book a home collection for you instead.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through a convenient PostNord parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • Note: If returning a Budbee order, you can book your return via the link in the Budbee tracking text. If returning with Instabox, book you return at instabox.se/return or click link in Instabox tracking link.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    If you are missing the self-adhesive return label, please contact our  Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

    RETURN AND GET A FULL REFUND

    We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.

    We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.

    For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.

    Please note that items bought online cannot be refunded or exchanged in any of our stores.

     

    How to return:​

    Log in to our returns portal with your order number (found on your order confirmation) and postcode, and let us know what you want to return and why. You can return more than one order or parcel at once, as long as you include all relevant return notes in the parcel.

    Note: You don't need to fill out the paper return form but please include it in your parcel. If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.

    Once your return is registered in the portal, select one of the below options to make your return. 

    When we have processed the return you will receive a confirmation email. You can expect this within two weeks of sending your return back to us. Be sure to keep hold of your receipt in the meantime!

    Need a new return form? You can print one here.

     

    Return Options for England, Wales & Scotland

    Standard Delivery – please use any of the following options:

    Royal Mail drop off
    Register your return in the Royal Mail return portal. An email will be sent to you which includes two free labelling options:

    1. A QR code - show the code on your mobile phone, and a label will then be printed for you in the Post Office.
    2. A PDF label - print the label at home and fix it to your parcel.

    Visit your nearest Post Office to drop off your parcel. Royal Mail will provide you with a postage receipt where you can track the parcel’s progress.

    Hermes drop off
    Take your parcel to your nearest Hermes parcel shop. Hermes will provide you with a drop-off receipt where you can track the parcel's progress.

    Hermes home collection
    Arrange for Hermes to pick up your return by clicking here. Hermes will collect from your chosen address and provide you with a collection receipt. With this you can track the parcel's progress.

    Need a new Hermes Return Label? Click here to generate another. You'll need your order number and delivery address​.

     

    Express Home Delivery – parcels must be returned with UPS:

    Visit UPS.com to book your free return, print a replacement return label, and schedule a pick-up.

    UPS drop off 
    Visit UPS.com to book your free return then take your parcel to your nearest UPS Access Point. UPS will provide you with a drop-off receipt where you can track the parcel's progress.​

    UPS home collection 
    Arrange for UPS to pick up your return by clicking here. You can choose to print a return label or the courier can bring one. ​Await your Return Confirmation email, which we will send when we have processed your return.

     

    Return Options for Northern Ireland

    UPS drop off 
    Take your parcel to your nearest UPS Access Point. UPS will provide you with a drop-off receipt where you can track the parcel's progress.​

    UPS home collection 
    Arrange for UPS to pick up your return by clicking here. ​Await your Return Confirmation email, which we will send when we have processed your return.

     

    When will you receive my return?
    Please note, it can take up to 14 days to receive and complete your return.​ If it's been longer than this, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.

     

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

    INTERNATIONAL SHIPPING

    Please note: There is a 25 USD fee for international returns that will be deducted from your refund when the return is processed.

    How to return:
    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging and tape the parcel securely.
    • Visit UPS to book your return and print out a return label and schedule a pick up.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here.

    GERMANY

    How to return:

    • On the returns note, fill in the return code for the garment you are returning. Include this in the package.
    • Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
    • To ensure the parcel safely reaches us, we recommend that you use our postage labels.
    • Send the return through your preferred return option (choose below) and, if offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
    • We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

    Return options:
    Free return at Hermes parcel shop:
    Attach the self-adhesive return label and take the parcel to a convenient Hermes parcel shop of your choice.

    Free return with courier pick-up:
    You can easily arrange for a Hermes courier to pick up your return by calling Hermes at 01806-311211. If you are missing the self-adhesive return label found on the Delivery note – or want us to arrange the pick-up, please contact our  Customer service.

    Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the Delivery note.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here (English version) or here (German version). 

    New return label:
    At the moment we can't provide a replacement return label. Don't worry though, if you post your parcel back and pay for shipping, just contact us at Customer Service with your proof of return and we will reimburse you.

    RETURN RESTRICTIONS – DANGEROUS GOODS 

    About dangerous goods
    Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

    This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

    How to return dangerous goods
    If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

    1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
    2. Fill the box with paper or filler so that the product sits securely.
    3. Follow the normal return and exchange procedure on your delivery note.

    Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

    If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

    SWITZERLAND

    How to return: ​

    1. On the returns note, fill in the return code for the item you are returning and include this in the package. ​
    2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel. ​
    3. Return the parcel through your preferred option (choose below). Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage. ​
    4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email. ​

    Drop off: ​
    Drop off your parcel at your local Post office or MyPost24 point. Find your nearest location here.

    Home collect:​
    If you are registered with Swiss Post, you can book a home collection online here or via the Post-App. After entering your credentials, you can choose desired date for pick up. Returns are collected between 07:30 to 17:00 CET on your chosen date.

    If you are missing the self-adhesive return label, please contact our Customer service.

    New return form:
    A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form here (English version) or here (German version).