FAQ

Planet power › FAQ

Hey, are you looking for answers? Take a peek below at some of our customers frequently asked questions. And if you can’t find what you’re looking for, scroll to the bottom of the page and fill in the form – we need a little help on this journey, so we’re all ears on what it is you want to see from us.

What does sustainable mean?

To us at Monki, sustainable means a lot of things. For us, it means that our products are produced by methods that reduce the environmental footprint in a significant way and improve the production as a whole. It means all of our materials are third party certified. That our factories are free of hazardous chemicals, and all of our workers are given a fare wage and safe working environment.

It means, that consideration is taken every step of the way to ensure it is a sustainable process for the people, products and the planet.

 

What does sustainably sourced mean?

Sustainably sourced means that when we source (or “locate and buy”) fibres for our clothes, we have chosen to do so in a way that is ethical for the environment and labour conditions.

For all materials we source in a more sustainable way, we partner with third party certification such as Global Recycle Standard (GRS), Global Organic Textile Standard (GOTS), Organic Cotton Standard (OCS) and the Better Cotton Initiative (BCI).

For more information head to https://hmgroup.com/sustainability/circular-and-climate-positive/materials.html

 

In the past you've communicated eco – so what's the difference with sustainably sourced?

 
Sustainably sourced is a description of the material/fibre supply chain, basically where and how we sourced them. When we say eco, we are referring to aspects like our raw materials and sustainable washing that use less energy, water and waste – overall more eco-friendly methods and/or materials that we use.

 

What will happen to all the clothes made before this point?


We believe that it is more sustainable to use the clothes that have already been produced and to encourage people to recycle them once the garment is worn out. Going forward, we are continuously replacing not-so-great materials with recycled or sustainably sourced materials in order to reach our goal to only use sustainable materials in all our garments. Forever.

Read more about our recycling here

 

Will all garments containing sustainably sourced materials be labelled?


While it is not allowed to specify things like organic or sustainable on the garment care labels, we will make sure to let you know on our recycled paper price tags and digitally where possible. So, you know that you’re making a conscious purchase!

 

What can customers do to contribute to making a difference?


To help cut down on the amount of garment and textiles that end up in landfill, customers can recycle old clothes via I:CO stations in all of our stores globally. No matter the brand, no matter the condition, nothing goes to waste. Items in wearable condition will move on as second-hand clothing and everything that is not suitable for re-wear will be converted into recycled fibres and non-woven fabric.

But it’s not all about material and production, there are lots of things we can all do to contribute. The use of resources such as energy, water and the garment’s entire lifecycle go down to how we take care of our clothes at home.

Read more under the section 'What you can do'

 

What else are you doing to make a difference?


We are continuously reviewing how we work and adjusting our ways to make a difference to achieve a circular production model. Design, materials, production, garment care and the lifecycle of garments are just a part. Other projects include our sustainable packaging for online orders, LED lighting in all new stores and reducing non-commercial goods. We believe in working towards a kinder and more sustainable future for all.

 

What about social sustainability and working conditions, women’s rights, labour laws?


We provide work opportunities for a great number of communities, especially women in developing countries. We’re working hard to make sure that the whole industry improves its standards.

Our Sustainability Commitment covers healthy workplaces, healthy eco-systems and animal welfare – our suppliers must sign and comply with our standards. That their workers have good working conditions which include fair living wages, a safe workplace, freedom of association – just to name a few.

 

What are you doing to ensure that your suppliers are keeping their word?


In addition to our standards and requirements, we are present in our sourcing markets with engaged teams working in our Production Offices. For example, we have 25 full time sustainability officers in our Dhaka office. This gives us a unique position to have daily contact and visitation with our suppliers, to closely follow the production processes and secure a strong long-term business relationship. All of our sub-contractors must comply with our standards and sign a Sustainability Commitment.

You can find out more on our website here

 

How does the concept of fast fashion align with sustainability?


It’s no secret the fast fashion industry is part of the bigger problem. Today, the rate at which fashion is produced, purchased and then tossed, is not sustainable. More resources are being exhausted than the planet can afford.

Monki, we want to support an ongoing change towards a circular production model where resources are kept in use for as long as possible. By leading this change through innovation and the support of our customers, we want to disrupt the fashion industry in the hope that a few dominos will contribute to a positive chain reaction across the industry as a whole. There are no ifs or buts about it, we believe the future of fashion must be sustainable.

 

Where do you source your cotton?

As a member of the H&M Group find our more information about the cotton we use here: https://hmgroup.com/sustainability/circular-and-climate-positive/materials/cotton.html

 

Using BCI – does that mean that your cotton is not always sustainable?

Conventional cotton impacts the environment and social welfare greatly, which is why we have banned all conventional cotton from our products. We largely use certified organic cotton and also, partner with the Better Cotton Initiative (BCI).

BCI exists to make global cotton production better for the people who produce it, better for the environment it grows in and better for the sector’s future. BCI trains farmers to use water efficiently, care for the health of the soil and natural habitats, reduce use of harmful chemicals and respect the rights and wellbeing of workers. It’s a holistic approach to growing cotton in a more sustainable way. BCI is sourced via a system of Mass Balance and not physically traceable to end products. BCI Farmers benefit from the demand for Better Cotton in equivalent volumes to those we source.

You can read more information about this at https://bettercotton.org/what-does-our-logo-mean/

 

BCI works with a mass balance system, what is this?

Better Cotton is sourced via a system of Mass Balance and not physically traceable to end products. BCI Farmers benefit from the demand for Better Cotton in equivalent volumes to those we source. It’s a holistic approach to growing cotton in a more sustainable way. BCI aims to transform cotton production worldwide by developing Better Cotton as a sustainable mainstream commodity.

You can read more information about this at https://bettercotton.org/what-does-our-logo-mean/

 

Organic cotton is a large drain on water resources – is this not just shifting the problem?

Cotton as a plant and cotton production as a whole is heavily water dependent, with some geographical areas being able to rely on rainwater and others having to rely on irrigation. While there are no perfect solutions today, and we certainly credit BCI for their work on educating farmers to reduce water use with Better Cotton, we also know that organic cotton and the focus on pesticide and chemical fertilizer free farming makes a massive difference, especially compared to the commercial alternative.

We are working towards using more and more recycled cotton and Post-Consumer Waste cotton in our garments. While practicing and testing new water saving methods in all aspects of our supply chain.

 

Why not more recycled cotton?

We see recycling as an important part of making fashion circular, and always looking to add more recycled fibres, whether it’s cotton, polyester or polyamide to our collections. While the access to recycled cotton is still limited, this remains a priority for us. As a member of the H&M Group, we are proud to share that in 2020 the group ranked as the world’s second largest buyer of recycled cotton.

We are continuously looking for development and innovation that will mean we can re-use more fibres in future.

Read more about our recycled materials here

 

Where are your factories based?

Most of our garments are produced in China, Turkey, India and Bangladesh. You can find this info on our care labels and packaging.

If you have more questions, please email monkicares@monki.com

 

Why do you charge for your bags?

We have replaced all of our plastic bags with recycled paper bags in store. However, we believe that it is more sustainable to re-use and bring your own bags which is why we charge a fee to purchase our shopping bags with the goal to encourage our customers to B.Y.O bag and for us not to have to produce any single use bags in the future.

We have also recently removed all plastic from our online orders, with recycled paper packaging. This is a new step in our ambition to not use any plastic packaging, so please bear with us if this hasn’t reached your market yet.

 

You are part of the larger H&M group, how does the small changes you make compensate for that?

As a member of the H&M group, we benefit from the ambitious sustainability commitments made by H&M and our sibling brands. In particular, as a small brand we could not have had the leverage with producers as we do as a part of one of the largest retail groups in the world. However, in addition to that, we use our smaller size and agility to drive development further wherever and whenever we can.

 

What makes you as a company different from all the others when it comes to your sustainability promises?

From the very start Monki has been working with the aim to offer an alternative, when it comes to an amazing experience in our stores, in our signature style – and in our mission to empower young women and be kind to the world. We hope that this mission will empower our customers to feel that, alongside us, they can have an active role in the future of sustainable fashion.

As a fashion brand, we have a responsibility to positively contribute to the future and the world we live in. We are committed to be a part of the change, to disrupt the way fashion is produced and purchased today. Together with our customers, we’re striving for a circular fashion future.

  • Listed in MCI Cotton Index Level 4 – Leading performance band 
  • Number 1 in Organic Cotton "Uptake by Volume" 
  • Number 2 in Recycled Cotton "Uptake by Volume" 
  • Number 1 in the Preferred Cotton “Top 10 by Volume" 
  • Listed in the Preferred Cotton “Portfolio Progress” (which includes companies that are at 100% or within the top 10 closest to sourcing 100%; must be over 50% preferred to qualify. Preferred Cotton: includes BASF e3, Better Cotton Initiative, bioRe, Cotton made in Africa, Fair Trade, Organic, Organic Fair Trade, and Recycled.) 

FAQ

Planet power › FAQ

Hey, are you looking for answers? Take a peek below at some of our customers frequently asked questions. And if you can’t find what you’re looking for, scroll to the bottom of the page and fill in the form – we need a little help on this journey, so we’re all ears on what it is you want to see from us.

What does sustainable mean?

To us at Monki, sustainable means a lot of things. For us, it means that our products are produced by methods that reduce the environmental footprint in a significant way and improve the production as a whole. It means all of our materials are third party certified. That our factories are free of hazardous chemicals, and all of our workers are given a fare wage and safe working environment.

It means, that consideration is taken every step of the way to ensure it is a sustainable process for the people, products and the planet.

 

What does sustainably sourced mean?

Sustainably sourced means that when we source (or “locate and buy”) fibres for our clothes, we have chosen to do so in a way that is ethical for the environment and labour conditions.

For all materials we source in a more sustainable way, we partner with third party certification such as Global Recycle Standard (GRS), Global Organic Textile Standard (GOTS), Organic Cotton Standard (OCS) and the Better Cotton Initiative (BCI).

For more information head to https://hmgroup.com/sustainability/circular-and-climate-positive/materials.html

 

In the past you've communicated eco – so what's the difference with sustainably sourced?

 
Sustainably sourced is a description of the material/fibre supply chain, basically where and how we sourced them. When we say eco, we are referring to aspects like our raw materials and sustainable washing that use less energy, water and waste – overall more eco-friendly methods and/or materials that we use.

 

What will happen to all the clothes made before this point?


We believe that it is more sustainable to use the clothes that have already been produced and to encourage people to recycle them once the garment is worn out. Going forward, we are continuously replacing not-so-great materials with recycled or sustainably sourced materials in order to reach our goal to only use sustainable materials in all our garments. Forever.

Read more about our recycling here

 

Will all garments containing sustainably sourced materials be labelled?


While it is not allowed to specify things like organic or sustainable on the garment care labels, we will make sure to let you know on our recycled paper price tags and digitally where possible. So, you know that you’re making a conscious purchase!

 

What can customers do to contribute to making a difference?


To help cut down on the amount of garment and textiles that end up in landfill, customers can recycle old clothes via I:CO stations in all of our stores globally. No matter the brand, no matter the condition, nothing goes to waste. Items in wearable condition will move on as second-hand clothing and everything that is not suitable for re-wear will be converted into recycled fibres and non-woven fabric.

But it’s not all about material and production, there are lots of things we can all do to contribute. The use of resources such as energy, water and the garment’s entire lifecycle go down to how we take care of our clothes at home.

Read more under the section 'What you can do'

 

What else are you doing to make a difference?


We are continuously reviewing how we work and adjusting our ways to make a difference to achieve a circular production model. Design, materials, production, garment care and the lifecycle of garments are just a part. Other projects include our sustainable packaging for online orders, LED lighting in all new stores and reducing non-commercial goods. We believe in working towards a kinder and more sustainable future for all.

 

What about social sustainability and working conditions, women’s rights, labour laws?


We provide work opportunities for a great number of communities, especially women in developing countries. We’re working hard to make sure that the whole industry improves its standards.

Our Sustainability Commitment covers healthy workplaces, healthy eco-systems and animal welfare – our suppliers must sign and comply with our standards. That their workers have good working conditions which include fair living wages, a safe workplace, freedom of association – just to name a few.

 

What are you doing to ensure that your suppliers are keeping their word?


In addition to our standards and requirements, we are present in our sourcing markets with engaged teams working in our Production Offices. For example, we have 25 full time sustainability officers in our Dhaka office. This gives us a unique position to have daily contact and visitation with our suppliers, to closely follow the production processes and secure a strong long-term business relationship. All of our sub-contractors must comply with our standards and sign a Sustainability Commitment.

You can find out more on our website here

 

How does the concept of fast fashion align with sustainability?


It’s no secret the fast fashion industry is part of the bigger problem. Today, the rate at which fashion is produced, purchased and then tossed, is not sustainable. More resources are being exhausted than the planet can afford.

Monki, we want to support an ongoing change towards a circular production model where resources are kept in use for as long as possible. By leading this change through innovation and the support of our customers, we want to disrupt the fashion industry in the hope that a few dominos will contribute to a positive chain reaction across the industry as a whole. There are no ifs or buts about it, we believe the future of fashion must be sustainable.

 

Where do you source your cotton?

As a member of the H&M Group find our more information about the cotton we use here: https://hmgroup.com/sustainability/circular-and-climate-positive/materials/cotton.html

 

Using BCI – does that mean that your cotton is not always sustainable?

Conventional cotton impacts the environment and social welfare greatly, which is why we have banned all conventional cotton from our products. We largely use certified organic cotton and also, partner with the Better Cotton Initiative (BCI).

BCI exists to make global cotton production better for the people who produce it, better for the environment it grows in and better for the sector’s future. BCI trains farmers to use water efficiently, care for the health of the soil and natural habitats, reduce use of harmful chemicals and respect the rights and wellbeing of workers. It’s a holistic approach to growing cotton in a more sustainable way. BCI is sourced via a system of Mass Balance and not physically traceable to end products. BCI Farmers benefit from the demand for Better Cotton in equivalent volumes to those we source.

You can read more information about this at https://bettercotton.org/what-does-our-logo-mean/

 

BCI works with a mass balance system, what is this?

Better Cotton is sourced via a system of Mass Balance and not physically traceable to end products. BCI Farmers benefit from the demand for Better Cotton in equivalent volumes to those we source. It’s a holistic approach to growing cotton in a more sustainable way. BCI aims to transform cotton production worldwide by developing Better Cotton as a sustainable mainstream commodity.

You can read more information about this at https://bettercotton.org/what-does-our-logo-mean/

 

Organic cotton is a large drain on water resources – is this not just shifting the problem?

Cotton as a plant and cotton production as a whole is heavily water dependent, with some geographical areas being able to rely on rainwater and others having to rely on irrigation. While there are no perfect solutions today, and we certainly credit BCI for their work on educating farmers to reduce water use with Better Cotton, we also know that organic cotton and the focus on pesticide and chemical fertilizer free farming makes a massive difference, especially compared to the commercial alternative.

We are working towards using more and more recycled cotton and Post-Consumer Waste cotton in our garments. While practicing and testing new water saving methods in all aspects of our supply chain.

 

Why not more recycled cotton?

We see recycling as an important part of making fashion circular, and always looking to add more recycled fibres, whether it’s cotton, polyester or polyamide to our collections. While the access to recycled cotton is still limited, this remains a priority for us. As a member of the H&M Group, we are proud to share that in 2020 the group ranked as the world’s second largest buyer of recycled cotton.

We are continuously looking for development and innovation that will mean we can re-use more fibres in future.

Read more about our recycled materials here

 

Where are your factories based?

Most of our garments are produced in China, Turkey, India and Bangladesh. You can find this info on our care labels and packaging.

If you have more questions, please email monkicares@monki.com

 

Why do you charge for your bags?

We have replaced all of our plastic bags with recycled paper bags in store. However, we believe that it is more sustainable to re-use and bring your own bags which is why we charge a fee to purchase our shopping bags with the goal to encourage our customers to B.Y.O bag and for us not to have to produce any single use bags in the future.

We have also recently removed all plastic from our online orders, with recycled paper packaging. This is a new step in our ambition to not use any plastic packaging, so please bear with us if this hasn’t reached your market yet.

 

You are part of the larger H&M group, how does the small changes you make compensate for that?

As a member of the H&M group, we benefit from the ambitious sustainability commitments made by H&M and our sibling brands. In particular, as a small brand we could not have had the leverage with producers as we do as a part of one of the largest retail groups in the world. However, in addition to that, we use our smaller size and agility to drive development further wherever and whenever we can.

 

What makes you as a company different from all the others when it comes to your sustainability promises?

From the very start Monki has been working with the aim to offer an alternative, when it comes to an amazing experience in our stores, in our signature style – and in our mission to empower young women and be kind to the world. We hope that this mission will empower our customers to feel that, alongside us, they can have an active role in the future of sustainable fashion.

As a fashion brand, we have a responsibility to positively contribute to the future and the world we live in. We are committed to be a part of the change, to disrupt the way fashion is produced and purchased today. Together with our customers, we’re striving for a circular fashion future.

  • Listed in MCI Cotton Index Level 4 – Leading performance band 
  • Number 1 in Organic Cotton "Uptake by Volume" 
  • Number 2 in Recycled Cotton "Uptake by Volume" 
  • Number 1 in the Preferred Cotton “Top 10 by Volume" 
  • Listed in the Preferred Cotton “Portfolio Progress” (which includes companies that are at 100% or within the top 10 closest to sourcing 100%; must be over 50% preferred to qualify. Preferred Cotton: includes BASF e3, Better Cotton Initiative, bioRe, Cotton made in Africa, Fair Trade, Organic, Organic Fair Trade, and Recycled.)